New Relic Pricing

Iqbal Khowaja - PeerSpot reviewer
Chief Technology Officer at State of Hawaii

We're paying for the New Relic APM license annually.

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AS
Senior System Administrator at Q4 Inc.

The payment structure is great. Users are only charged for data ingested.

We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures. Licensing is handled by the finance team and the vendor management team.

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AS
Senior System Administrator at Q4 Inc.

The solution is around $5,000 to $6,000. Everything is included. We only pay for the data that is ingested. You can use all the features and the APM and not have to pay extra. YOu just pay for what you use. 

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Buyer's Guide
New Relic
March 2024
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,667 professionals have used our research since 2012.
PINAR YILDIRAN - PeerSpot reviewer
Head of Service Development at Zorlu Holding

The price is an issue. It's quite expensive.

That said, I can't speak to the exact pricing. 

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Devendra Tiwari - PeerSpot reviewer
Group Engineer Manager at Embibe

I think the price is reasonable compared to AppDynamics. I don't know the license costs, but most of my startups are using New Relic. Those startups are sensitive about prices, so it's affordable. 

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KA
Independent Contractor at Tierlinks

It is an expensive solution. The licensing scheme is based on users having to have full stack observability, and there is no free version for non-seat license users to access what they want to see. I believe it's an expensive tool. They were not like that a couple of years back. Their new licensing scheme is based on full-stack capabilities; many clients would not like it. I would rate the licensing model a four out of ten. It is a very poor licensing scheme. 

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PT
Director at Autonomous Thingz Pty Ltd

I would rate the pricing of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best. We have a yearly license.

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LS
Engineer at a tech vendor with 51-200 employees

I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year.

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Pradeep Ravichandran - PeerSpot reviewer
Solutions Architect at a financial services firm with 11-50 employees

We feel it's a little bit pricey compared to Splunk. We haven't explored Dynatrace because we have invested so much in New Relic. New Relic changed its pricing model. Initially, we planned to put it into all the systems, but with all the pricing and strategy, we decided to refrain from monitoring. It costs about 600k to 700K per year.

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PT
Middleware Specialist at a tech services company with 1,001-5,000 employees

If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. 

We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package. 

With our licensing, we could only query three months of data from the New Relic system. When we wanted to have the historical information, they said that it is going to be an additional licensing at an additional cost.

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DM
Director at a tech vendor with 1,001-5,000 employees

The pricing is fine.

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Shuaib Gill - PeerSpot reviewer
Test Lead Architect at a tech services company with 10,001+ employees

As far as pricing goes, I heard that they charge per user ID. If we have ten people with ten IDs right now, if we want to add another five more, they'll charge us for each ID, so that is something that is maybe a concern. I actually heard this from one of their competitors. I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern.

I'm not sure of the exact price of each user ID.

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PN
Senior Associate Consultant at a tech services company with 10,001+ employees

This solution required a license and it is better than some other competitors.

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Rabindra Kumar Maharana - PeerSpot reviewer
Business Consultant at Laminaar Aviation

The IT department handles New Relic APM licensing, but the solution is priced reasonably. I'm actively using the mobile monitoring function of New Relic APM, and it's one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it. It has basic features.

My company went for the New Relic APM sixty-day free trial, so there was a limitation to the number of people that could use the product. It only allowed twenty-one users maximum.

New Relic presented New Relic APM pricing and packages very well. For example, there's silver and platinum, and each package was easy and more economical than other tools. In this context, I'd recommend New Relic APM because of its reasonable price and package.

My company initially used the standard New Relic APM package, and by the end of the month, it moved to the pro model, which had low, flexible pricing.

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PG
Marketing Executive at a financial services firm with 10,001+ employees

I'm not aware of the exact licensing costs. My understanding is that it is affordable. I'd rate it four out of five. 

We likely py a yearly licensing fee. It's all-inclusive, and there are no extra fees. 

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Sreenivasula Mukkamalla - PeerSpot reviewer
Sr.Engineer csit Quality Assurance at a tech consulting company with 10,001+ employees

I'm unaware of how much the license for New Relic APM costs.

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DP
Senior DevOps Engineer Individual Contributor at EML Payments Ltd

The price was one of the reasons we chose this solution. It's reasonably priced. It's cheaper than the likes of AppDynamics and Dynatrace, based on how our subscription is.

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SF
CIO at ROLLER

They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to change.

The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out. 

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AnandPatel - PeerSpot reviewer
Senior Specialist at LTI - Larsen & Toubro Infotech

While we do pay for the solution on a monthly basis, I can't speak to the exact cost of the product. There might also be some additional costs on top of the licensing, however, I can't say with certainty. 

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SR
Principal Architect, Payment Platform at Change Healthcare

Comparatively, the pricing is expensive.

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CL
Senior Infrastructure Architect at General Electric

Corporate handled the licensing and the purchasing of it, then they gave me a license key. However they configured it is how we use it.

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Kuldeep Pisda - PeerSpot reviewer
Freelance Software Engineer at Self-employed

The solution is cheap, but prices can go up when users grow. 

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AG
Senior Specialist at Publicis Sapient

The pricing is reasonable. APM is a bit on the higher side, however, their service offering is quite good.

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Devendra Tiwari - PeerSpot reviewer
Group Engineer Manager at Embibe

I think the pricing is reasonable.

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PT
Middleware Specialist at a tech services company with 1,001-5,000 employees

The pricing is a bit high, but the features are very good. It costs about 1500 per month, but historical information was something we had to buy at an additional cost. Other than that, the rest of the capabilities and features are bundled in one package.

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it_user341649 - PeerSpot reviewer
Architect Group Manager at a financial services firm with 10,001+ employees

It’s hard to compare it to other vendors because nobody offers the quality of monitoring tools that we get with New Relic. Otherwise, it’s choosing among disparate products.

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AT
DevOps and Systems Engineer at a tech services company with 51-200 employees

The solution is less expensive than AppNeta. 

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YK
Manager at a financial services firm with 10,001+ employees

I'm not aware of the exact licensing cost. The contracts are handled at an organizational level. 

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GP
Head of Engineering at Ziff Davis

Because of budget, we are not using the mobile app part of this tool.

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Tapas Das - PeerSpot reviewer
Vice President at Serosoft

The price of New Relic could improve. It is expensive.

I rate the price of New Relic a six out of ten.

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SA
IT operation manager at a tech services company with 201-500 employees

The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic.

I rate the price of New Relic APM a one out of five.

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BM
Product Manager Cloud at Pricer

We're working on figuring out the pricing.

It looks like it's a little bit about how much data you ingest. Therefore, if you have a big environment, then it might not be good to ingest that month, as that much data will cost you a lot. 

On the other hand, Dynatrace has a good set of features where you can trace down to the application. However, they are more expensive they don't have some dashboards and cost is an issue for the client.  

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RD
Director IT at a retailer with 10,001+ employees

This is an expensive product.

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it_user395046 - PeerSpot reviewer
Sr. Hybris Consultant at a tech services company with 10,001+ employees

New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention. I suggest a pricing between.

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AP
Technology Competency and Solution Head at LearningMate

This is an expensive tool.

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YK
Manager at a financial services firm with 10,001+ employees

The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that.

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DC
CTO at Elo7

New Relic browsers are very expensive.

I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.

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NM
CTO at a tech vendor with 11-50 employees

The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers.

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it_user339354 - PeerSpot reviewer
Managing Director/CEO at a tech services company with 51-200 employees

Just try it out and install it on a couple of systems. You could go "all in" and have the full license and instalment on everything, but certainly during start-up, you could leverage a couple of instalments and still have insights, if it's installed into core parts of your set-up

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it_user288351 - PeerSpot reviewer
CEO at Carousel Apps

New Relic is not cheap, but I have a few colleagues that need the paid accounts, and although it hurts, generally not having New Relic hurts more.

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it_user342054 - PeerSpot reviewer
Engineering Manager at Survox

We look at what it produces – I don’t look at cost. We look at what you can get from the product. If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity.

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it_user431808 - PeerSpot reviewer
DevOps Lead at a consumer goods company with 501-1,000 employees

Cost is significant with a lot of extras. For instance, another big negative point is the inability to monitor random URLs not tied to the one pinger per application. They've added it which is great, but now it costs extra for using it in any real capacity.

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TF
System Administrator at a insurance company with 1,001-5,000 employees

The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features.

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BB
Principal Architect at Projekt202

The pricing and licensing are too high.

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it_user346830 - PeerSpot reviewer
CEO at Shared Technologies

It would be nice if we could buy it annually instead of monthly.

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it_user267330 - PeerSpot reviewer
Plone developer. Python programmer. Technical project lead. at a tech services company with 501-1,000 employees

Pricing can be dangerous if your product grows a lot. You should start with the free lite option to see if you can find New Relic useful for your application, and then try the Pro version with one or more hosts.

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CC
Database Administrator at a music company with 51-200 employees

I loved this product, but we can no longer afford it, so we dropped it.

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RC
CTO and VP R&D at a tech services company with 11-50 employees

Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.

The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.

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it_user344514 - PeerSpot reviewer
Software Engineer at a tech services company with 501-1,000 employees

They charge by the number of events and for the retention.

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RG
Cloud Solution Architect at a tech services company with 1-10 employees

The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.

Purchasing from the AWS Marketplace is very straightforward. When you buy it from AWS Marketplace, you can go with both options: URL SSL license and On Demand. So, when you are building, it is part of AWS, and this is convenient for end users.

We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.

The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.

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it_user266814 - PeerSpot reviewer
Senior Technical Architect with 1,001-5,000 employees

It totally depends on the organization's requirements and the effort vs. return one puts in monitoring the system. Although, it would have been great if the licensing cost could be reduced a bit.

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it_user347676 - PeerSpot reviewer
Director of IT/Operations at a computer software company with 51-200 employees

At our usage level, the cost has been trivial compared to our overall operations monthly costs. What the product has done for us was expedite our ability to discover actionable data that led directly to improvements in our app which would have taken considerable longer if we'd had to build similar functionality ourselves.

Whilst it may be tempting to instrument all of your production and non-production environments, this is a tool that is best used where appropriate, rather than as a blanket deployment.

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it_user344544 - PeerSpot reviewer
Sr. Software Engineer, DevOps at a manufacturing company with 501-1,000 employees

Licensing is based on scale.

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it_user116826 - PeerSpot reviewer
Lead Strategy Architect at a recruiting/HR firm with 1,001-5,000 employees

Price and licensing is very efficient and correct.

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it_user970416 - PeerSpot reviewer
Infrastructure Manager at Mobly

We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.

The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.

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it_user298440 - PeerSpot reviewer
Chief Technology Officer at a comms service provider with 51-200 employees

The hardest part was understanding the licensing and billing. The licensing and pricing was a challenge for us to understand, so speak to an Account Manager rather than simply buying online. I think they need a blog post about this.

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it_user163218 - PeerSpot reviewer
Sr Application Ops Engineer at a tech company with 201-500 employees

I do not know. The licenses were purchased and I installed Java and server agents.

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it_user300519 - PeerSpot reviewer
Head of Content and Backend developer at a pharma/biotech company with 51-200 employees

Pricing is great!

There are many free plans, and the for pay ones add a few important features such as longer log backup.

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it_user170535 - PeerSpot reviewer
Information Systems Manager at a tech services company with 51-200 employees

< $1000/month.

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it_user343479 - PeerSpot reviewer
Vice President of Technology - Media at a media company with 501-1,000 employees

They have a price desk who can be negotiated with.

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SH
Solutions Architect at VaporVM

The pricing depends on the count of agents and the level.

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it_user266244 - PeerSpot reviewer
NOC Engineer at a financial services firm with 501-1,000 employees

In server pools, you can install the agent on one server. Also, make sure you make the most out of using plug-ins as they don't require licenses.

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it_user162618 - PeerSpot reviewer
Security Consultant at a security firm with 501-1,000 employees

5€ / day / server, a little bit high.

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it_user162390 - PeerSpot reviewer
Technical Co-Founder with 51-200 employees

I was using the free account.

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it_user161835 - PeerSpot reviewer
IT Manager at a government with 5,001-10,000 employees

We don´t have any extra cost to the configuration and there is no daily charge for the product, because it saves analysis time.

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it_user1000017 - PeerSpot reviewer
Product Manager at a financial services firm with 201-500 employees

Pricing is better with New Relic APM than Dynatrace.

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it_user175095 - PeerSpot reviewer
Co-Founder at a computer software company

We spend around $100 per month.

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it_user162399 - PeerSpot reviewer
Engineer at a financial services firm with 501-1,000 employees

They come up with best pricing solution for frequent buyers.

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Buyer's Guide
New Relic
March 2024
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,667 professionals have used our research since 2012.