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New Relic Browser OverviewUNIXBusinessApplication

New Relic Browser is #36 ranked solution in APM tools. IT Central Station users give New Relic Browser an average rating of 8 out of 10. New Relic Browser is most commonly compared to Elastic APM:New Relic Browser vs Elastic APM. The top industry researching this solution are professionals from a computer software company, accounting for 30% of all views.
What is New Relic Browser?
New Relic Browser provides deep visibility and actionable insights into real users' experiences on your website. With standard page load timing (sometimes referred to as real user monitoring or RUM), New Relic measures the overall time to load the entire webpage. However, New Relic Browser goes beyond RUM to also help you monitor the performance of individual sessions, AJAX requests, and JavaScript errors extending the monitoring throughout the entire life cycle of the page.
Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: November 2021

New Relic Browser Customers
Fairfax Media, Despergar.com, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media, Bringmeister.de, Simplesurance, Confused.com, ReachLocal, Lending Club, Boozt.com, Trainline
New Relic Browser Video

Pricing Advice

What users are saying about New Relic Browser pricing:
  • "The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
  • "This is an expensive product."

New Relic Browser Reviews

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Yadvendra-Kumar
Manager - Marketing Technology at a financial services firm with 10,001+ employees
Real User
Top 5
Stable and scalable but does not provide input regarding page performance

Pros and Cons

  • "The solution is quite stable."
  • "The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

What is our primary use case?

We primarily use the solution to optimize web pages and to track user behavior.

What is most valuable?

The solution's most valuable aspects are that it tracks java better and operates very efficiently.

What needs improvement?

The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help.

The solution could adjust the pricing to make the costs more reasonable.

For how long have I used the solution?

I've been using the solution for three months.

What do I think about the stability of the solution?

The solution is quite stable.

What do I think about the scalability of the solution?

The solution is scalable. We have about 15 people using it currently. They're mostly developers and managers and we all use the product daily.

How are customer service and technical support?

The solution offers 24/7 support and they are quite efficient.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is very straightforward. Deployment took about a week. It doesn't require more than three people to deploy and maintain the solution.

What about the implementation team?

We had a vendor partner assist us with the implementation.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that.

Which other solutions did I evaluate?

There were other options that were considered, but I was not a part of the decision making process.

What other advice do I have?

The solution is a cloud-based software.

I'd rate the solution six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RD
Director IT - Architecture at a retailer with 10,001+ employees
Real User
Top 10
Good application performance monitoring and load-balancing capability

Pros and Cons

  • "The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
  • "It would help customers if there were an on-premises version available."

What is our primary use case?

We use the Synthetics component to evaluate load balancing and monitor the average throughput of data on the system.

What is most valuable?

The most valuable features are infrastructure monitoring and application performance monitoring (APM).

We are developing alerts and methods using the New Relic Query Language (NRQL).

What needs improvement?

The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

For how long have I used the solution?

I have been using the New Relic Browser for five or six months.

What do I think about the stability of the solution?

We have had no issues with respect to stability.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

We have not needed to contact technical support.

Which solution did I use previously and why did I switch?

I am using Dynatrace at the same time and I don't see much difference between the tools in terms of setup. In terms of usability, Dynatrace makes it easier to get the information that I want.

How was the initial setup?

It is really easy to onboard a new application with New Relic. There are a couple of things to be installed and configured. Overall, it is simple and straightforward and I don't see much of a challenge.

What about the implementation team?

We have an in-house technical team for implementation and deployment.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product.

What other advice do I have?

This is a solution that I definitely recommend. If you want to keep monitoring your site and find the performance of it, this is a good option to do so. 

I would rate this solution and eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Application Performance Management (APM) Report and find out what your peers are saying about New Relic, Elastic, Akamai, and more!