New Relic Browser Archived Reviews (More than two years old)

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Consultant
Information Technology Director at Ontegrity
Jun 30 2017

What is most valuable?

We used it more heavily before Synthetics came, but it’s kind of like Synthetics, but used domestically. It allows us to perform threshold testing to see how quickly transactions are getting out to customers, providing us with data such as response time and adequacy. Our software does significant data queries, so we throttle performance according to region just to keep the application up. Now we… more »

How has it helped my organization?

It enables us to fine-tune our application quicker. It's also better if we find issues in our application than if our customers find it. It also prevents performance issues because we're able to see potential issues before they cause real problems.

What needs improvement?

I can't recommend any improvements to Browser. I really can’t find anything that I don’t like about these apps.
Consultant
Software Developer at a tech services company with 1,001-5,000 employees
Mar 09 2016

What is most valuable?

It helps us organize the data from our clients and reason with it. Moreover, with the client JS API, we can report data to New Relic and query it with Insights. It is easy to use and has an understandable graph editor. This is the real… more »

How has it helped my organization?

Tracking and monitoring production is mandatory, however, we did it for years only for the back-end side. As the client-side applications grow bigger and get more complex more responsibility gets to the client. Because of that we must be… more »

What needs improvement?

New Relic comes with some features out of the box, but not enough. There are some essential features that New Relic needs to implement that their competitors already support, like special treatment for AngularJS/React applications. We had… more »

What other advice do I have?

New Relic has a good separation between the data that you report and how you show it, along with data you get out of the box. My advice is about how to show the data in a way that it will be easy to reason with it. You can build many… more »

Which other solutions did I evaluate?

We also looked at Raygun.io and TrackJs which are great products, but neither has the tri-factor, which is: * Tracking errors with integration to the server * Ability to report you own data * Ability to build you own custom dashboard
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Vendor
SQA Manager at a wholesaler/distributor with 1,001-5,000 employees
Dec 09 2015

What is most valuable?

We primarily have an API so our front-end apps aren’t a huge part of our business, but Browser allows us to see geo-location to see where requests are coming from. It also provides us with really valuable information such as which different browsers and versions our website visitors are using.

How has it helped my organization?

As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details.

What needs improvement?

I'd like to see alerting based on custom insight queries. If I set a custom query to give me some value, I want to be able to set an alert for that.
Vendor
Lead Software Architrect at a retailer with 51-200 employees
Dec 02 2015

What is most valuable?

We’re able to see real-time sessions come through. We talk directly to customers as they’re having issues with the site, and we can pull up their email addresses and see what issues they have. For customer support and engineering, it’s crucial.

How has it helped my organization?

We’re able to deploy very quickly, not concerning ourselves with every single issue. In production we can address every issue.

What needs improvement?

There may be issues with scalability with individual users sending events up to the cloud. Also, it’s a little sluggish getting down to the last dirty details of a session. It’s tough to do, admittedly, but that’s what I’d wish for.

What other advice do I have?

Just install it. It provides so much more than alerting of errors.

What is New Relic Browser?

New Relic Browser provides deep visibility and actionable insights into real users' experiences on your website. With standard page load timing (sometimes referred to as real user monitoring or RUM), New Relic measures the overall time to load the entire webpage. However, New Relic Browser goes beyond RUM to also help you monitor the performance of individual sessions, AJAX requests, and JavaScript errors extending the monitoring throughout the entire life cycle of the page.
New Relic Browser customers
Fairfax Media, Despergar.com, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media, Bringmeister.de, Simplesurance, Confused.com, ReachLocal, Lending Club, Boozt.com, Trainline
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