We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

The top management has a better basic look at the dependencies and the reports because everything is online now. The customer also gets good feedback on the status of the applications that they put in.

As a Nike person, I can do my job with a whole design and process the visuals from there. I can do my job and design with Newgen OmniFlow.