Nexthink Pros and Cons

Nexthink Pros

Senior Specialist – EUC Tools at HCL Technologies
In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
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LH
Second Level Support Team Leader at a consultancy with 10,001+ employees
The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.
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Nexthink Cons

Senior Specialist – EUC Tools at HCL Technologies
I would like it if they could put in some patch deployments and compliances.
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LH
Second Level Support Team Leader at a consultancy with 10,001+ employees
We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people.
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