We have absolutely loved this platform. The implementation team was awesome and the ongoing service and support is phenomenal. I can look in the knowledge base for answers to my questions, jump on a quick chat or reach out to the technical account managers, but I always get quick responses to any question that I have. They also communicate all updates or service disruptions in a quick and informative manner, I never feel like I am in the dark about what is going on with the system.

It is a good product. I am not sure they support translation robustly.

One of the biggest missing pieces is a link checker.

So far, it is the best system I have worked with.

My advice for others looking into this product would be to ask them for help at the initial implementation and then go-live. They have contract resources to assist with migration, as initially importing the guides with little experience in the solution, can be extremely time consuming and problematic.

Get a trial! We got a pretty extensive trial period where we could try to migrate existing content and see how we could organize it in MindTouch.

Being able to test the system with our actual content and seeing how it really worked had us convinced.

If you are wondering if you or your company should use NICE inContact, I would suggest reaching out to them and asking for a demonstration. Totally worth it! It is super simple to use.