NICE CXone Previous Solutions
We previously used a very basic version of Mitel. It was not their CCaaS, just basically a phone hunt group. Calls would round-robin until somebody picked it up, sometimes leading to a 20 minute wait time before somebody answered. Emails were not tracked at all and were in a system that didn't tie into the phones and there was no chat support. By switching, we were able to tie all of these together and build in major efficiencies and an overall much better customer experience.
View full review »We used Wordpress. Wordpress is free but the burden is on you to maintain your site. MT's out-of-the-box functionality is great and they take care of the improving the product while keeping it backwardly compatible.
View full review »Previously, we had to create all the functionality, which was already in MT.
View full review »Buyer's Guide
NICE CXone
April 2024
Learn what your peers think about NICE CXone. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.
At my previous employment, we used Call Parrot which was absolutely atrocious. I switched to inContact because I started employment with a new company that was already using it.
View full review »We did not have a solution before MindTouch.
View full review »I have not used another platform.
View full review »Buyer's Guide
NICE CXone
April 2024
Learn what your peers think about NICE CXone. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.