NICE Robotic Automation Previous Solutions
EB
reviewer2116713
Head of HyperAutomation - UHA at BGP
Before this solution .NET scripts were used, however, the change was necessary to industrialize the activities.
View full review »ML
Marc Lee-Smith
Group RPA & AI Platform Manager at Thomas Cook
This is our first dabble into automation.
View full review »NB
Nicola Bentham
Business Readiness & Continuous Improvement Support Manager at Swinton
We did not have agent-guiding RPA before NICE.
Before the RPA client, our system was functional. However, it had a tendency to be slow or caught up. It could jump about a bit, so it wasn't as reliable. And the way we had designed the old system, the information, text, and words which we put in it, they were written in first-person, as if being spoken by a front-line agent, but the agents, at times, didn't relay the information very well to customers. It wasn't customer-focused.
With RPA, we designed the system but also modified the content. We changed the wording around to be more customer-focused. We worked with the front-line agents to better understand what they wanted to see, how they would say it naturally, so that the information would be better understood across the board.
View full review »Buyer's Guide
Robotic Process Automation (RPA)
April 2024
Find out what your peers are saying about NICE, UiPath, Blue Prism and others in Robotic Process Automation (RPA). Updated: April 2024.
767,496 professionals have used our research since 2012.
GS
reviewer1568358
RPA Solution Architect at a comms service provider with 10,001+ employees
We are no longer using NICE. We have moved to UiPath. You don't need programming skills to use UiPath, whereas to use NICE, you should definitely have a good knowledge of programming.
There is not much information available on the internet about NICE, which makes it very difficult to use, whereas UiPath has a huge library. You can easily get help without contacting the vendor.
The interface of UiPath is very easy to use, whereas NICE is very complex, and the automation is done in many parts.
View full review »Buyer's Guide
Robotic Process Automation (RPA)
April 2024
Find out what your peers are saying about NICE, UiPath, Blue Prism and others in Robotic Process Automation (RPA). Updated: April 2024.
767,496 professionals have used our research since 2012.