NICE Robotic Automation Pros and Cons

NICE Robotic Automation Pros

Business2684
Business Analyst NICE RTS at a retailer with 10,001+ employees
The program, itself, is able to connect to quite a lot, and that's their strong point... their library of programs to connect to is quite big.
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Nicola Bentham
Business Readiness & Continuous Improvement Support Manager at Swinton
What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.
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NICE Robotic Automation Cons

Business2684
Business Analyst NICE RTS at a retailer with 10,001+ employees
In the designer itself, there are a few bugs which are known about by NICE. If you look at the robotic queue, for instance, sometimes it takes some time before the robot picks up tasks. I'm not sure if that's because of the installation or because of the version that we have right now.
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Nicola Bentham
Business Readiness & Continuous Improvement Support Manager at Swinton
[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.
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Find out what your peers are saying about NICE, UiPath, Blue Prism and others in Robotic Process Automation (RPA). Updated: September 2019.
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