When we originally migrated to NICE, we were not able to succeed in implementing the bots. We faced stability issues which affected our overall automation efforts. From my experience, I would not recommend NICE for RPA implementation.

The solution is very stable provided that the environment that hosts it is itself stable.

Any robotic tool would struggle in an underperforming and unstable environment.

It's robust. I couldn't fault it.

The solution is stable. 

We have no issues really that I'm aware of, from the front-line. Since we went onto this new system, it doesn't crash or anything like that. It's because we coupled it up with other systems. In terms of stability, it's really good.

We have no issues with the call-monitoring system either. When the system records our calls, we have no problems with that either.

I am not sure about the latest version of NICE, but in the version that I was using, it would just stop interacting with the other application. I don't know what happened to the bot or NICE application, but all of a sudden, it would get disconnected from the other application. It was one of the main issues that we were facing.

Its stability seems fine.