NICE Workforce Optimization Overview

What is NICE Workforce Optimization?
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

NICE Workforce Optimization is also known as NICE SmartCenter, SmartCenter.

NICE Workforce Optimization Customers
Harte-Hanks Inc.
NICE Workforce Optimization Video
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