Nimble Storage Customer Service and Technical Support

MattBonfield
Senior Systems Engineer
Nimble's support is awesome and one of the best. You sort of get a Tier 3 plus guy every time that you call, no matter if it is a Tier 0 issue. This is super helpful in case we ever have problems. The technical support never has anything that they can't solve for us. I have thrown everything at them that I could, and they are always on top of it. View full review »
Systems667
IT Infrastructure & Systems Manager at a healthcare company with 51-200 employees
I rarely call the technical support, but when I do, they are good. View full review »
Jeff Tedform
Senior Network Administrator at a university with 201-500 employees
The technical support is awesome. They are actually monitoring the device. When we have had a hard drive failure, we have found that we come into work, and they are notifying us that a hard drive failed overnight. We haven't even had a chance to look at it yet. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Pure Storage, Dell EMC and others in All-Flash Storage Arrays. Updated: January 2020.
399,230 professionals have used our research since 2012.
VPTech3691
Vice President Tech Operations at Ten-X
We have used technical support. Everything has been solved really quickly. Because I'm the vice president, I don't do the engineer's work but I would hear about it if there was a problem. In terms of how technical support compares to support provided by other companies, our other source product is EMC and it's very difficult to be worse than EMC. View full review »
Guillermo Black
Service Manager at Sadle Creek Logistics
Technical support for this solution is very good. It's always on-demand, and we never feel like we're too far off from getting support. It's always available when we need it, and you're getting a live person a lot faster than you would from other providers. View full review »
Atul Sohla
Operations Manager at Nuvollo
Our experiences with technical support have proven to be excellent so far. View full review »
Lee Holland
Director Of IT at Okland
I've used their technical support once. They contacted me, proactively. It was a positive experience. We were there doing some regular maintenance and accidentally pulled a 10-gig module and, while we were swapping it, and thought we had done it right, the array went offline for about 20 or 30 seconds. They let us know that there was something wrong pretty quickly. That was pretty awesome. View full review »
SrManagea63e
Sr Manager, Computing at a manufacturing company with 10,001+ employees
Technical support is good. We recently use them. There was a bug on the latest firmware release. So, we had to call and see what was going on. There were some features that were enabled recently that were affecting read IOPS or how the way read IOPS are managed. It was simple fix. They just gave us what we needed to do and what we needed to change, then we applied the changes. View full review »
Larry Stewart
Director of Hosting Operations at a tech vendor with 1,001-5,000 employees
The support for this solution has been phenomenal. View full review »
Randy Daming
Consulting Engineer at Ameren Corporation
Technical support is very good. When I call, I get a top-tier guy right away. I do not call very often, but if I have a question, such as, how to tear apart this array and add it to this one over here, they tell me right away. It is great. View full review »
Principa0182
Principal Engineer at a tech consulting company with 1,001-5,000 employees
Tech support goes above and beyond. We had to downgrade one of them because we want to be on the stable release, not necessarily the cutting edge. I called up and they showed up and did it for me, no issues. It's pretty good. View full review »
Sanjeev JHA
IT Manager at Harvard University
Technical support has been good so far. We had one issue up til now, but we are good. They took care of it. View full review »
Chris Childerhose
Senior Engineer - Backup & Replication at ThinkON
Customer Service: Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array. Technical Support: Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc. View full review »
Tom Mcdougall
President at High Point Networks
They did something very well that most people fail at, they created raving fans! The way they did that was by creating a good product, but more importantly, they created a tech support who supports more than just their product. If you called in and you had VMware trouble, most people would say, "That is a VMware problem," but they would get a guy on the phone who knew what was going on with VMware and help you. That was the number one thing which made us approve of it. After that, it was just their innovation; their continuing to just keep up with everything. Since they were acquired by HPE, I cannot speak too much about the technical support. They did have everything down better than anybody else. That was what drew us to them. View full review »
SrVpDepD10d9
Sr VP Dep Director of IT at a financial services firm with 1,001-5,000 employees
We have been fortunate enough to deal with still with the Nimble engineers and not had to transfer over to HPE. Now if you were to ask me about the HPE support on the SimpliVity stack, I would have to say "failure to deliver." View full review »
Infrastr2c88
Infrastructure Engineer at Ivanti
The technical support is very good. View full review »
Tehnicala2bf
Tehnical Business Dev at a tech services company with 501-1,000 employees
They have very good, high-level support. You deal with Level 3 technicians, so that is a key takeaway. Customers don't want to be triaged, jump from here to there, and be in the line for X amount of time. They want things done, and they want them done now. With Nimble, in my experience with it, this is where they has been beneficial. For the Nimble product line, support is very strong. There is a lot of different information, but you get a lot of support with Nimble, and Level 3 technical support is a huge benefit for customers. Especially knowing that you receive it right off the bat, as opposed to going through all the stages. Support, coupled with the InfoSight, triages a lot of their issues. View full review »
ITManage722b
IT Manager at a consultancy with 501-1,000 employees
Technical support for this solution is good. View full review »
HeadOfIn5041
Head of Infrastructure and Operations at a wholesaler/distributor with 1,001-5,000 employees
We have used tech support. Nimble's technical support is excellent. View full review »
Chris Childerhose
Senior Engineer - Backup & Replication at ThinkON
Customer Service: Customer service is great and they go above and beyond to help. Technical Support: Technical support is second to none out there combined with Infosight. Also having technicians assigned directly to you when needed is great! View full review »
Solution9877
Solution Architect at a tech services company with 51-200 employees
We find the support is pretty good. It is pretty easy to get a hold of the support team. They generally know what they are talking about. View full review »
Christian Poortvliet
Head of IT at One
The technical support is awesome. View full review »
Rick Shantz
IT Manager at Startech Computer Accessories
The technical support is excellent. My team is extremely happy with Nimble Support and InfoSight. View full review »
Troy Atwood
VP Of Global Technology at Synexys
We haven't needed any technical support on the two Nimble SANs that we've had, for the last three years. View full review »
ITInfrasbde5
IT Infrastructure Manager at a insurance company with 10,001+ employees
The technical support is fantastic. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Pure Storage, Dell EMC and others in All-Flash Storage Arrays. Updated: January 2020.
399,230 professionals have used our research since 2012.