The technical support has been good in our experience. I have worked with the support quite a lot and I have not had any issues with their support.

Technical support is good. Nimble talks directly with the HB, the heartbeat. Nimble sends its heartbeat to the support team every day, every hour, whatever the schedule is. If anything happens, it automatically will open a ticket without calling me. They call you back and will fix the issue for you.

The solution's technical support is very good. I rate the technical support an eight out of ten.

It's integrated with HPE InfoSight, so if there are any alerts, HPE gets advised at the same time we do. It's incredibly simple for me to log a ticket because I just click log ticket from within InfoSight, and people get back to me and fix it. It's very simple.

I'd rate their support a 10 out of 10. They've always been excellent.

I rate HPE customer service eight out of 10.

Tech support goes above and beyond. We had to downgrade one of them because we want to be on the stable release, not necessarily the cutting edge. I called up and they showed up and did it for me, no issues. It's pretty good.

Nimble support is different from HPE support. When comparing some other HPE products, such as Primera and 3PAR, the engineers are different. HPE Nimble Storage has all-in-one support. The L1, L2 will be one direct contact person. We don't need to wait for someone in the L1 to do any analysis. We can receive the analysis as earlier.

I would rate the support from HPE Nimble Storage a 4 out of five.

Our experiences with technical support have proven to be excellent so far.

My recollection is that there was a question in the beginning, and we contacted technical support; everything was fine. Excellent.

Technical support is extraordinary. Their technical support often helps us with VMware issues and related products when the issue isn’t with their SAN – which is almost always true.

Technical support has been good so far. We had one issue up til now, but we are good. They took care of it.

I rarely call the technical support, but when I do, they are good.

Technical support is good. We recently use them. There was a bug on the latest firmware release. So, we had to call and see what was going on. There were some features that were enabled recently that were affecting read IOPS or how the way read IOPS are managed. It was simple fix. They just gave us what we needed to do and what we needed to change, then we applied the changes.

We have used technical support. Everything has been solved really quickly. Because I'm the vice president, I don't do the engineer's work but I would hear about it if there was a problem.

In terms of how technical support compares to support provided by other companies, our other source product is EMC and it's very difficult to be worse than EMC.

The intervention of the technical support is only to facilitate parts replacement. InfoSight gives the user information like predictive failure and faulty parts. The vendor is then notified about it.

The technical support is awesome.

The technical support is fantastic.

I'd give technical support 5/5. When I call, I get somebody on the phone immediately. I just have to press one number to go to technical support and I immediately have somebody on the phone.

Customer Service:

Customer service is great and they go above and beyond to help.

Technical Support:

Technical support is second to none out there combined with Infosight. Also having technicians assigned directly to you when needed is great!

HPE’s support is good. They respond fast.

The technical support is awesome. They are actually monitoring the device. When we have had a hard drive failure, we have found that we come into work, and they are notifying us that a hard drive failed overnight. We haven't even had a chance to look at it yet.

The technical support is really good. They give us adapted support and it's very helpful. We're satisfied with the level of support we get.

Technical support for this solution is very good. It's always on-demand, and we never feel like we're too far off from getting support. It's always available when we need it, and you're getting a live person a lot faster than you would from other providers.

The technical support is perfect; very, very good. I love the support forums.

I've not worked with HPE support, only with Nimble support, which is right now separate and hopefully, it will stay that way.

Every time that I've worked with Nimble, I've had an absolutely excellent experience. Whether it be the automated, "Hey, we have solved this and already closed this ticket for you"; those are invaluable, i.e., 85% of the tickets are being closed just from InfoSight.

I'll give you an example where I saw the support really step-up, which was when we set up our DR solution. We're actually using DR from their Nimble Storage but it's not under our control. There's a little bit of a conversation that needs to happen and for whatever reason, that conversation wasn't working perfectly and I opened a ticket with Nimble Storage. That was the last thing I did. From then on, the technician who was working and looking at the auto-sups that were coming in. He was working with the other guy saying, "Okay, this is exactly what you need to fix or modify on your side. Let's try it again." I'm checking my email and then they're like, "Okay, we got it." That was it. It was literally a zero-touch fix for me.

Customer service most certainly gets a 10/10. Not only do they resolve my issues when I call them in, but with InfoSight they also watch my storage for me and alert me to potential issues that may be upcoming. An example would be the one time I had a bad power supply, and they had one on the way to me before I called it in.

Technical support also gets 10/10. See above.

We have used tech support. Nimble's technical support is excellent.

Nimble's support is awesome and one of the best. You sort of get a Tier 3 plus guy every time that you call, no matter if it is a Tier 0 issue. This is super helpful in case we ever have problems.

The technical support never has anything that they can't solve for us. I have thrown everything at them that I could, and they are always on top of it.

The support is very good.

Excellent. Proactive alerting. Responsive phone support unlike many other companies. Our local field rep is always willing to help.

Technical support for this solution is good.

The technical support is excellent. My team is extremely happy with Nimble Support and InfoSight.

I've used their technical support once. They contacted me, proactively. It was a positive experience. We were there doing some regular maintenance and accidentally pulled a 10-gig module and, while we were swapping it, and thought we had done it right, the array went offline for about 20 or 30 seconds. They let us know that there was something wrong pretty quickly. That was pretty awesome.

Technical support is very good. When I call, I get a top-tier guy right away. I do not call very often, but if I have a question, such as, how to tear apart this array and add it to this one over here, they tell me right away. It is great.

They did something very well that most people fail at, they created raving fans! The way they did that was by creating a good product, but more importantly, they created a tech support who supports more than just their product. If you called in and you had VMware trouble, most people would say, "That is a VMware problem," but they would get a guy on the phone who knew what was going on with VMware and help you. 

That was the number one thing which made us approve of it. After that, it was just their innovation; their continuing to just keep up with everything. 

Since they were acquired by HPE, I cannot speak too much about the technical support. They did have everything down better than anybody else. That was what drew us to them.

The tech support is great. Within a few minutes of pulling drives, someone calls or emails right away to check up.

The technical support is very good.

I have used technical support a couple times and they are very good. They keep going until they find a solution, if you're having a problem.

We rate the support as very knowledgeable in the product platform

Technical support is very eager to close tickets. They should verify that the issue has been resolved before closing.

The technical support from Nimble is second to none. Whenever we have called them, we get straight through to a technician, who does not follow a script designed to frustrate you and waste all your time. They listen to your problem, and what, if anything, you have already tried. Then they help and most of the time, any issues are resolved there and then on a single call. Sometimes we have called them simply because we do not understand something, or even a new feature that we wanted to use, and they are happy to dedicate time to us to explain and show us how to do what we want. We have never had an ongoing ticket with Nimble other than when they are awaiting a response or action from us, that we can only perform during weekends.

9.9999 on a scale of 1-10 (1=worst, 10=best).

We rate the support as very knowledgeable in the product platform.

We had some issues with the configuration and we contacted support. We were satisfied.

The support for this solution has been phenomenal.

I used technical support once. I would give them a rating of 10/10.

Customer service with Nimble has been great every time I've dealt with them. They've always been very responsive and friendly to deal with. I definitely have appreciated the experience of dealing with Nimble Customer Service.

The technical support at Nimble is stellar. The analytics available via the Infosight web portal are extremely detailed, and yet well laid out and easy to peruse. In addition, the portal is regularly upgraded, with additional information, new views, and easier navigation. If the analytics there aren't sufficient, though, technical support is always happy to provide whatever additional help is required, including taking the time to do deep analysis of all settings in the environment (ie, Nimble and VMware settings, or Nimble and Windows settings) to ensure that things are configured optimally.

One of the best support experiences out there.

Amazing. Nothing is too much trouble, and they have a wealth of information they can access to help you.

I'd rate them an eight out of ten.

I've had no issues with technical support. They are helpful and responsive. 

The support is very good at being proactive in helping us resolve issues. They have been better than most other competitors in this area.

They have very good, high-level support. You deal with Level 3 technicians, so that is a key takeaway. Customers don't want to be triaged, jump from here to there, and be in the line for X amount of time. They want things done, and they want them done now. With Nimble, in my experience with it, this is where they has been beneficial.

For the Nimble product line, support is very strong. There is a lot of different information, but you get a lot of support with Nimble, and Level 3 technical support is a huge benefit for customers. Especially knowing that you receive it right off the bat, as opposed to going through all the stages. Support, coupled with the InfoSight, triages a lot of their issues.

We haven't needed any technical support on the two Nimble SANs that we've had, for the last three years.

We have been fortunate enough to deal with still with the Nimble engineers and not had to transfer over to HPE. Now if you were to ask me about the HPE support on the SimpliVity stack, I would have to say "failure to deliver."

very good

very good

The solution's technical support is good. Although, we face challenges with hardware delivery.

Technical support is good. HPE has a good channel system in Taiwan.

The level of technical support is excellent. We are always able to speak to an intelligent engineer 24/7/365.

We made one support call in three years and it was resolved in less than ten minutes. It is absolutely the best support I’ve ever used.

Technical support is 10/10. Aside from InfoSight, they have technical support on standby 24/7 when you need it. In terms of hardware replacement, they always make sure that they meet what is expected from the SLA.

Very good. The support is very knowledge and drive the case to resolution, even if it is not a Nimble issue.

Customer Service:

Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.

Technical Support:

Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.

I have been in contact with technical support and I would rate them an eight or nine out of ten. They are very good.

I have used technical support. It is excellent. The best.

We have used technical support and they are very good.

Support is great, they understand that they can’t live in a bubble. They understand virtualization and other applications.

Excellent support.

It's top notch.

It's top notch.

Technical support is good. Their responses are interactive and they work with us. We try to keep open communication with our customers and I know that in internal support the issue has arisen of how long it takes to be escalated from L2 to L3 support. 

I feel that it takes too long. When it comes to performing integration with InfoSight, it is helpful that we can then segment the issue or possibly check the connection. 

Technical support has been fantastic. Questions have been answered accurately and in a timely manner.

HPE's technical support could be improved, but their response time is quite good, and their remote troubleshooting is quite helpful.

We have dealt with technical support, and we haven't had any issues with them. We are satisfied with the level of support on offer.

The level of technical support is 10/10.

I can only really sort of comment when it was Nimble, because obviously HPE has only owned them for a few months now. From both a pre-sales and post-sales, I have always found them really good. They are very professional, know their products, know what they do, and very informative in terms of keeping the customer updated. For me, it is always just been a positive, which would be why I would always recommend them on to other clients, because of that.

Their technical support is the best support that I ever had, and it's free!

Magnificent. Quick response and assistance when adding a support case. Even if you create a case at 11:00 PM, or during the weekend, you will get a response shortly after posting the case.

10/10.

10/10.

The technical support is very good. I can get expert support from an HPE engineer or instead, receive support online.

For the Nimble part, support is very available because it's InfoSight. You don't need any first and second-level engineers because of this InfoSight part. And if you really have a problem, but we never have, then you will be able to contact the third level or the engineering. That's really a big improvement, this cloud solution.

Technical support is good. I would rate the support a nine out of ten.

While the technical support isn't good every single time, for the most part, we are happy with it. 

They could improve their services a bit. If you have some easy problems, for example, if a hard drive fails or something like that, that's not a problem for them to deal with. However, if you have strange problems related to performance issues or something like that, sometimes it's difficult to find the right person. In most cases, we are happy with the support.

The technical support is pretty good. We do the iteration ourselves, because we have the experience and we provide first-hand support, given the service qualifications that HPE expects from us. Beyond that, Nimble has good support, because it also has Infosight, another value-added solution for Nimble. Infosight has around 10 years of log collection. We provide good first line support to our customers and I think it's important for them to have that.

The vendor has a lot of support available.

We find the support is pretty good. It is pretty easy to get a hold of the support team. They generally know what they are talking about.

Technical support is excellent; always reach skilled techs on first contact. Customer support is always available even with information accessible via documentation.

The technical support is knowledgeable.

I haven't really connected with technical support for issues with the product.

I remember one time I requested help from HPE for their info site. They did help and I was satisfied with the level of service I got. 

The best support ever. They will even assist if the problem lies with Hyper-V, VMware and networking. This is why I don’t think you can go wrong with Nimble!

The technical support people are great although, of course, it depends on who you speak with. Overall, however, they are great.

Technical support is excellent.

9/10

I have never been in contact with technical support because we have sanctions that prohibit it. When I need assistance then I seek help in the community.

They know the product inside out, but they are also really good at the ancillary bits, like VMware. You can ring them up with something that's potentially not even a Nimble problem, and you'll get somebody that is really, really good. Best support that we have on anything, really.

The level of technical support is good.

There is an excellent support team with HPE Nimble Storage.

The support response time is good.

I’ve yet dealt with technical support which is a good sign. The rep from Nimble and Engineers were helpful when I had question in regards of our scaling up project.

They're great. Just amazing.

It depends, but we have a personal route to the right personnel.

We have not contacted the technical support yet.

I give technical support 4.5/5.

Good and responsive.

Now that I remember I didn't use the technical support.

Nimble technical support is only level 3, best support experienced compared to any other SAN platforms.