HPE Nimble Storage Customer Service and Support
TG
Thomas Godden
Senior Storage Specialist, Digital Systems at Shaw Communications
The technical support has been good in our experience. I have worked with the support quite a lot and I have not had any issues with their support.
View full review »TN
TariqNazir
Network Security Specialist with 10,001+ employees
Technical support is good. Nimble talks directly with the HB, the heartbeat. Nimble sends its heartbeat to the support team every day, every hour, whatever the schedule is. If anything happens, it automatically will open a ticket without calling me. They call you back and will fix the issue for you.
View full review »The solution's technical support is very good. I rate the technical support an eight out of ten.
Buyer's Guide
HPE Nimble Storage
March 2024
Learn what your peers think about HPE Nimble Storage. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,667 professionals have used our research since 2012.
It's integrated with HPE InfoSight, so if there are any alerts, HPE gets advised at the same time we do. It's incredibly simple for me to log a ticket because I just click log ticket from within InfoSight, and people get back to me and fix it. It's very simple.
I'd rate their support a 10 out of 10. They've always been excellent.
View full review »I rate HPE customer service eight out of 10.
View full review »EH
Principa0182
Principal Engineer at a comms service provider with 1,001-5,000 employees
Tech support goes above and beyond. We had to downgrade one of them because we want to be on the stable release, not necessarily the cutting edge. I called up and they showed up and did it for me, no issues. It's pretty good.
View full review »Nimble support is different from HPE support. When comparing some other HPE products, such as Primera and 3PAR, the engineers are different. HPE Nimble Storage has all-in-one support. The L1, L2 will be one direct contact person. We don't need to wait for someone in the L1 to do any analysis. We can receive the analysis as earlier.
I would rate the support from HPE Nimble Storage a 4 out of five.
View full review »AS
Atul Sohla
Operations Manager at Nuvollo Corp.
Our experiences with technical support have proven to be excellent so far.
View full review »RP
reviewer1026159
Assistant Circuit Executive for Information Technology at a government with 1,001-5,000 employees
My recollection is that there was a question in the beginning, and we contacted technical support; everything was fine. Excellent.
View full review »JM
James Mercer
Director of Information Technology at a transportation company with 501-1,000 employees
Technical support is extraordinary. Their technical support often helps us with VMware issues and related products when the issue isn’t with their SAN – which is almost always true.
View full review »SJ
Sanjeev JHA
IT Manager at Harvard University
Technical support has been good so far. We had one issue up til now, but we are good. They took care of it.
View full review »TR
Systems667
IT Infrastructure & Systems Manager at a healthcare company with 51-200 employees
I rarely call the technical support, but when I do, they are good.
View full review »HG
SrManagea63e
Sr Manager, Computing at a manufacturing company with 10,001+ employees
Technical support is good. We recently use them. There was a bug on the latest firmware release. So, we had to call and see what was going on. There were some features that were enabled recently that were affecting read IOPS or how the way read IOPS are managed. It was simple fix. They just gave us what we needed to do and what we needed to change, then we applied the changes.
View full review »CY
VPTech3691
Vice President Tech Operations at Ten-X, LLC
We have used technical support. Everything has been solved really quickly. Because I'm the vice president, I don't do the engineer's work but I would hear about it if there was a problem.
In terms of how technical support compares to support provided by other companies, our other source product is EMC and it's very difficult to be worse than EMC.
View full review »CP
FElmc Carl Palapal
Sr. Infra. Support Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
The intervention of the technical support is only to facilitate parts replacement. InfoSight gives the user information like predictive failure and faulty parts. The vendor is then notified about it.
View full review »CP
Christian Poortvliet
Head of IT at One
The technical support is awesome.
View full review »RB
ITInfrasbde5
IT Infrastructure Manager at a insurance company with 10,001+ employees
The technical support is fantastic.
View full review »I'd give technical support 5/5. When I call, I get somebody on the phone immediately. I just have to press one number to go to technical support and I immediately have somebody on the phone.
View full review »Customer Service:
Customer service is great and they go above and beyond to help.
Technical Support:
Technical support is second to none out there combined with Infosight. Also having technicians assigned directly to you when needed is great!
View full review »PP
PrasadPerumpillil
Manager implementation at XENOTTABYTE
HPE’s support is good. They respond fast.
View full review »JT
Jeff Tedform
Senior Network Administrator at a university with 201-500 employees
The technical support is awesome. They are actually monitoring the device. When we have had a hard drive failure, we have found that we come into work, and they are notifying us that a hard drive failed overnight. We haven't even had a chance to look at it yet.
View full review »The technical support is really good. They give us adapted support and it's very helpful. We're satisfied with the level of support we get.
View full review »GB
reviewer1130226
Service Desk Manager at a logistics company with 1,001-5,000 employees
Technical support for this solution is very good. It's always on-demand, and we never feel like we're too far off from getting support. It's always available when we need it, and you're getting a live person a lot faster than you would from other providers.
View full review »The technical support is perfect; very, very good. I love the support forums.
View full review »I've not worked with HPE support, only with Nimble support, which is right now separate and hopefully, it will stay that way.
Every time that I've worked with Nimble, I've had an absolutely excellent experience. Whether it be the automated, "Hey, we have solved this and already closed this ticket for you"; those are invaluable, i.e., 85% of the tickets are being closed just from InfoSight.
I'll give you an example where I saw the support really step-up, which was when we set up our DR solution. We're actually using DR from their Nimble Storage but it's not under our control. There's a little bit of a conversation that needs to happen and for whatever reason, that conversation wasn't working perfectly and I opened a ticket with Nimble Storage. That was the last thing I did. From then on, the technician who was working and looking at the auto-sups that were coming in. He was working with the other guy saying, "Okay, this is exactly what you need to fix or modify on your side. Let's try it again." I'm checking my email and then they're like, "Okay, we got it." That was it. It was literally a zero-touch fix for me.
View full review »
Customer Service:
Customer service most certainly gets a 10/10. Not only do they resolve my issues when I call them in, but with InfoSight they also watch my storage for me and alert me to potential issues that may be upcoming. An example would be the one time I had a bad power supply, and they had one on the way to me before I called it in.
Technical Support:Technical support also gets 10/10. See above.
View full review »CL
HeadOfIn5041
Head of Infrastructure and Operations at a wholesaler/distributor with 1,001-5,000 employees
We have used tech support. Nimble's technical support is excellent.
View full review »MB
MattBonfield
Senior Systems Engineer at a tech company with 501-1,000 employees
Nimble's support is awesome and one of the best. You sort of get a Tier 3 plus guy every time that you call, no matter if it is a Tier 0 issue. This is super helpful in case we ever have problems.
The technical support never has anything that they can't solve for us. I have thrown everything at them that I could, and they are always on top of it.
View full review »The support is very good.
View full review »DL
ITDirector020
Director of IT at a consultancy with 501-1,000 employees
Excellent. Proactive alerting. Responsive phone support unlike many other companies. Our local field rep is always willing to help.
View full review »SR
ITManage722b
IT Manager at a consultancy with 501-1,000 employees
Technical support for this solution is good.
View full review »RS
Rick Shantz
IT Manager at Startech Computer Accessories
The technical support is excellent. My team is extremely happy with Nimble Support and InfoSight.
View full review »LH
Lee Holland
Director Of IT at Okland Construction Company, Inc.
I've used their technical support once. They contacted me, proactively. It was a positive experience. We were there doing some regular maintenance and accidentally pulled a 10-gig module and, while we were swapping it, and thought we had done it right, the array went offline for about 20 or 30 seconds. They let us know that there was something wrong pretty quickly. That was pretty awesome.
View full review »RD
Randy Daming
Consulting Engineer at Ameren Corporation
Technical support is very good. When I call, I get a top-tier guy right away. I do not call very often, but if I have a question, such as, how to tear apart this array and add it to this one over here, they tell me right away. It is great.
View full review »TM
Tom Mcdougall
President at HIGH POINT NETWORKS LLC
They did something very well that most people fail at, they created raving fans! The way they did that was by creating a good product, but more importantly, they created a tech support who supports more than just their product. If you called in and you had VMware trouble, most people would say, "That is a VMware problem," but they would get a guy on the phone who knew what was going on with VMware and help you.
That was the number one thing which made us approve of it. After that, it was just their innovation; their continuing to just keep up with everything.
Since they were acquired by HPE, I cannot speak too much about the technical support. They did have everything down better than anybody else. That was what drew us to them.
View full review »The tech support is great. Within a few minutes of pulling drives, someone calls or emails right away to check up.
View full review »NR
Infrastr2c88
Infrastructure Engineer at a tech vendor with 201-500 employees
The technical support is very good.
View full review »I have used technical support a couple times and they are very good. They keep going until they find a solution, if you're having a problem.
View full review »We rate the support as very knowledgeable in the product platform
View full review »Technical support is very eager to close tickets. They should verify that the issue has been resolved before closing.
View full review »The technical support from Nimble is second to none. Whenever we have called them, we get straight through to a technician, who does not follow a script designed to frustrate you and waste all your time. They listen to your problem, and what, if anything, you have already tried. Then they help and most of the time, any issues are resolved there and then on a single call. Sometimes we have called them simply because we do not understand something, or even a new feature that we wanted to use, and they are happy to dedicate time to us to explain and show us how to do what we want. We have never had an ongoing ticket with Nimble other than when they are awaiting a response or action from us, that we can only perform during weekends.
View full review »9.9999 on a scale of 1-10 (1=worst, 10=best).
View full review »We rate the support as very knowledgeable in the product platform.
View full review »SQ
reviewer1589604
Infrastructure Specialist at a tech services company with 1-10 employees
We had some issues with the configuration and we contacted support. We were satisfied.
View full review »LS
Larry Stewart
Director of Hosting Operations at a tech vendor with 1,001-5,000 employees
The support for this solution has been phenomenal.
View full review »I used technical support once. I would give them a rating of 10/10.
View full review »
Customer Service:
Customer service with Nimble has been great every time I've dealt with them. They've always been very responsive and friendly to deal with. I definitely have appreciated the experience of dealing with Nimble Customer Service.
Technical Support:The technical support at Nimble is stellar. The analytics available via the Infosight web portal are extremely detailed, and yet well laid out and easy to peruse. In addition, the portal is regularly upgraded, with additional information, new views, and easier navigation. If the analytics there aren't sufficient, though, technical support is always happy to provide whatever additional help is required, including taking the time to do deep analysis of all settings in the environment (ie, Nimble and VMware settings, or Nimble and Windows settings) to ensure that things are configured optimally.
View full review »One of the best support experiences out there.
View full review »
Customer Service:
Technical Support:
Technical Support:
Amazing. Nothing is too much trouble, and they have a wealth of information they can access to help you.
View full review »MT
Mitchell Threadgill
Infrastructure Administrator at a tech services company with 11-50 employees
I'd rate them an eight out of ten.
View full review »JL
reviewer1223328
Director at a financial services firm with 10,001+ employees
I've had no issues with technical support. They are helpful and responsive.
View full review »DM
David Monarch
Enterprise Administrator at a outsourcing company with 51-200 employees
The support is very good at being proactive in helping us resolve issues. They have been better than most other competitors in this area.
View full review »SP
Tehnicala2bf
Tehnical Business Dev at a tech services company with 501-1,000 employees
They have very good, high-level support. You deal with Level 3 technicians, so that is a key takeaway. Customers don't want to be triaged, jump from here to there, and be in the line for X amount of time. They want things done, and they want them done now. With Nimble, in my experience with it, this is where they has been beneficial.
For the Nimble product line, support is very strong. There is a lot of different information, but you get a lot of support with Nimble, and Level 3 technical support is a huge benefit for customers. Especially knowing that you receive it right off the bat, as opposed to going through all the stages. Support, coupled with the InfoSight, triages a lot of their issues.
View full review »TA
Troy Atwood
VP Of Global Technology at Synexys
We haven't needed any technical support on the two Nimble SANs that we've had, for the last three years.
View full review »RM
SrVpDepD10d9
Sr VP Dep Director of IT at a financial services firm with 1,001-5,000 employees
We have been fortunate enough to deal with still with the Nimble engineers and not had to transfer over to HPE. Now if you were to ask me about the HPE support on the SimpliVity stack, I would have to say "failure to deliver."
View full review »The solution's technical support is good. Although, we face challenges with hardware delivery.
View full review »LL
Lorna Liu
Product Manager at a comms service provider with 11-50 employees
Technical support is good. HPE has a good channel system in Taiwan.
View full review »The level of technical support is excellent. We are always able to speak to an intelligent engineer 24/7/365.
View full review »We made one support call in three years and it was resolved in less than ten minutes. It is absolutely the best support I’ve ever used.
View full review »Technical support is 10/10. Aside from InfoSight, they have technical support on standby 24/7 when you need it. In terms of hardware replacement, they always make sure that they meet what is expected from the SLA.
View full review »Very good. The support is very knowledge and drive the case to resolution, even if it is not a Nimble issue.
View full review »Customer Service:
Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.
Technical Support:
Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.
View full review »I have been in contact with technical support and I would rate them an eight or nine out of ten. They are very good.
View full review »I have used technical support. It is excellent. The best.
View full review »CY
VPTech3691
Vice President Tech Operations at Ten-X, LLC
We have used technical support and they are very good.
View full review »Support is great, they understand that they can’t live in a bubble. They understand virtualization and other applications.
View full review »Excellent support.
View full review »HS
Handriyo Sidhi
Team Leader at PT.Helios Informatika Nusantara
Technical support is good. Their responses are interactive and they work with us. We try to keep open communication with our customers and I know that in internal support the issue has arisen of how long it takes to be escalated from L2 to L3 support.
I feel that it takes too long. When it comes to performing integration with InfoSight, it is helpful that we can then segment the issue or possibly check the connection.
View full review »Technical support has been fantastic. Questions have been answered accurately and in a timely manner.
View full review »AC
Atwood Cheung
IT Contractor at a financial services firm with 51-200 employees
HPE's technical support could be improved, but their response time is quite good, and their remote troubleshooting is quite helpful.
View full review »JA
Jigar Acharya
VP - Engineering Operations at WPG Consulting
We have dealt with technical support, and we haven't had any issues with them. We are satisfied with the level of support on offer.
View full review »The level of technical support is 10/10.
View full review »I can only really sort of comment when it was Nimble, because obviously HPE has only owned them for a few months now. From both a pre-sales and post-sales, I have always found them really good. They are very professional, know their products, know what they do, and very informative in terms of keeping the customer updated. For me, it is always just been a positive, which would be why I would always recommend them on to other clients, because of that.
View full review »Their technical support is the best support that I ever had, and it's free!
View full review »Magnificent. Quick response and assistance when adding a support case. Even if you create a case at 11:00 PM, or during the weekend, you will get a response shortly after posting the case.
View full review »EA
Erwin Algas
IT Manager at Epson Precision (Philippines), Inc.
The technical support is very good. I can get expert support from an HPE engineer or instead, receive support online.
View full review »MA
reviewer999681
ICT Architect at a tech services company with 201-500 employees
For the Nimble part, support is very available because it's InfoSight. You don't need any first and second-level engineers because of this InfoSight part. And if you really have a problem, but we never have, then you will be able to contact the third level or the engineering. That's really a big improvement, this cloud solution.
View full review »LV
reviewer1409538
ICT Director KA Infra at a transportation company with 1,001-5,000 employees
Technical support is good. I would rate the support a nine out of ten.
View full review »MA
reviewer999681
ICT Architect at a tech services company with 201-500 employees
While the technical support isn't good every single time, for the most part, we are happy with it.
They could improve their services a bit. If you have some easy problems, for example, if a hard drive fails or something like that, that's not a problem for them to deal with. However, if you have strange problems related to performance issues or something like that, sometimes it's difficult to find the right person. In most cases, we are happy with the support.
MR
reviewer1387293
Technical Manager at a tech services company with 11-50 employees
The technical support is pretty good. We do the iteration ourselves, because we have the experience and we provide first-hand support, given the service qualifications that HPE expects from us. Beyond that, Nimble has good support, because it also has Infosight, another value-added solution for Nimble. Infosight has around 10 years of log collection. We provide good first line support to our customers and I think it's important for them to have that.
NW
Naguib Wasef
HPE Product Manager at MAS Egypt
The vendor has a lot of support available.
View full review »DG
Solution9877
Solution Architect at a tech services company with 51-200 employees
We find the support is pretty good. It is pretty easy to get a hold of the support team. They generally know what they are talking about.
View full review »Technical support is excellent; always reach skilled techs on first contact. Customer support is always available even with information accessible via documentation.
View full review »JC
reviewer1030287
Infrastructure and IT Support Coordinator with 201-500 employees
The technical support is knowledgeable.
View full review »SY
reviewer1314750
Technical Manager at a manufacturing company with 11-50 employees
I haven't really connected with technical support for issues with the product.
I remember one time I requested help from HPE for their info site. They did help and I was satisfied with the level of service I got.
The best support ever. They will even assist if the problem lies with Hyper-V, VMware and networking. This is why I don’t think you can go wrong with Nimble!
View full review »TN
reviewer1245675
Information Technology Operations Manager at Weber Metals
The technical support people are great although, of course, it depends on who you speak with. Overall, however, they are great.
View full review »Technical support is excellent.
View full review »9/10
View full review »SV
reviewer1358325
Technical Specialist at a tech vendor with 11-50 employees
I have never been in contact with technical support because we have sanctions that prohibit it. When I need assistance then I seek help in the community.
View full review »They know the product inside out, but they are also really good at the ancillary bits, like VMware. You can ring them up with something that's potentially not even a Nimble problem, and you'll get somebody that is really, really good. Best support that we have on anything, really.
The level of technical support is good.
View full review »VR
Viacheslav-Romanchenko
IT Customer Support Specialist at AM-BITS LLC
There is an excellent support team with HPE Nimble Storage.
View full review »RL
reviewer1479924
Senior IT Officer at a financial services firm with 201-500 employees
The support response time is good.
View full review »I’ve yet dealt with technical support which is a good sign. The rep from Nimble and Engineers were helpful when I had question in regards of our scaling up project.
View full review »
Customer Service:
They're great. Just amazing.
Technical Support:It depends, but we have a personal route to the right personnel.
View full review »NV
reviewer1057566
Owner at a tech services company with 1-10 employees
We have not contacted the technical support yet.
View full review »I give technical support 4.5/5.
View full review »Good and responsive.
View full review »Now that I remember I didn't use the technical support.
Nimble technical support is only level 3, best support experienced compared to any other SAN platforms.
View full review »Buyer's Guide
HPE Nimble Storage
March 2024
Learn what your peers think about HPE Nimble Storage. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,667 professionals have used our research since 2012.