The most valuable feature is remote access to the machine. The patching is very efficient and we can rely on the alerts that we receive.
What needs improvement?
The GUI is not user-friendly. You have to search and dig deep into the options to find things. The overall look of the solution is dull and boring. Technical support needs to be improved because the process is too long. The reporting is not… more»
What's my experience with pricing, setup cost, and licensing?
The pricing is quite good and we are satisfied with it. It compares favorably to products like NinjaRMM and SolarWinds.
Which solution did I use previously and why did I switch?
I have used SolarWinds and it has a very friendly user interface that is self-explanatory. By comparison, Kaseya is a little bit glitchy. SolarWinds is quite costly and you have to pay a lot to get features that Kaseya is offering at a much… more»
What other advice do I have?
This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints. On-call support, for example, would make for a very big… more»