ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
Zabbix is a comprehensive monitoring solution that is widely used across various industries. Its primary use case is for monitoring infrastructure, including physical, virtual, and network aspects.
Zabbix helps organizations by providing valuable metrics for preventive maintenance and capacity planning, proactive monitoring and alerting, monitoring a wide range of hardware equipment, optimizing work processes, improving customer experiences, enabling remote appointments with visual communication, and providing an overview of bandwidth consumption.
With Zabbix, organizations can conveniently monitor network metrics in one place, saving time and improving efficiency.
It’s free of cost.
It is a true open-source solution, so there are no licensing costs.
It’s free of cost.
It is a true open-source solution, so there are no licensing costs.
Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.
Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing.
The licensing is good because they have various options, depending on what you are looking for.
Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing.
The licensing is good because they have various options, depending on what you are looking for.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
Licenses are very expensive, so I would like to see cheaper licensing.
If you're looking for a cost effective software I’d suggest this product.
Licenses are very expensive, so I would like to see cheaper licensing.
If you're looking for a cost effective software I’d suggest this product.
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
When purchasing, buying with other IBM tools provided us with a very good discount in pricing.
I can estimate the reduced cost of servers maintenance to approximatively $500,000.
When purchasing, buying with other IBM tools provided us with a very good discount in pricing.
I can estimate the reduced cost of servers maintenance to approximatively $500,000.
Nagios XI provides monitoring of all mission-critical infrastructure components, including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Third-party add-ons provide tools for monitoring virtually all in-house and external applications, services, and systems.
You can grow into the higher-priced scale as they learn how to utilize the features for Nagios XI.
The pricing is really cost efficient. The licensing is perpetual and can be renewed very easily.
You can grow into the higher-priced scale as they learn how to utilize the features for Nagios XI.
The pricing is really cost efficient. The licensing is perpetual and can be renewed very easily.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
Auvik is a network management software that provides real-time visibility and control over network infrastructure.
They charge for switches and some networking hardware, but everything else is free.
The billing is excellent. The way they bill it, in most environments, it's not that expensive. The billing is very cost-effective.
They charge for switches and some networking hardware, but everything else is free.
The billing is excellent. The way they bill it, in most environments, it's not that expensive. The billing is very cost-effective.
Meraki Dashboard is a comprehensive cloud-based platform that offers centralized management and control for all Meraki networking and security products. It provides a user-friendly interface, allowing administrators to easily monitor and configure their network infrastructure from anywhere. With real-time visibility, troubleshooting becomes effortless, ensuring optimal performance and minimizing downtime.
From a pricing perspective, they are still expensive.
The licensing fees are $180 USD, per AP, for three years.
From a pricing perspective, they are still expensive.
The licensing fees are $180 USD, per AP, for three years.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
The pricing is quite good and we are satisfied with it.
I think it costs more than ManageEngine.
The pricing is quite good and we are satisfied with it.
I think it costs more than ManageEngine.
Microsoft Windows Server Update Services (WSUS) is a patch management tool that simplifies the administrator’s task of deploying the latest Microsoft updates. Administrators use WSUS to manage the distribution of updates released through Microsoft Update to computers in their network.
Because it is not open-source, it has to compete with open-source solutions. Relatively it is expensive to open-source.
The WSUS cost is included in Microsoft Windows, and there are no licensing fees.
Because it is not open-source, it has to compete with open-source solutions. Relatively it is expensive to open-source.
The WSUS cost is included in Microsoft Windows, and there are no licensing fees.
Quest KACE Systems Management is a unified endpoint management solution that helps your organization address your endpoint management needs. The solution enables you to discover and track every device in your environment, keep compliance requirements up to date, secure your network from cyberthreats and attacks, and automate administrative tasks all from a single console.
It may be more expensive, but you get what you pay for.
The pricing and licensing are good. It's worth it.
It may be more expensive, but you get what you pay for.
The pricing and licensing are good. It's worth it.
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform
Atera happened to have the best pricing model.
With Atera, the more you add, the cheaper the cost of the additional endpoints will be.
Atera happened to have the best pricing model.
With Atera, the more you add, the cheaper the cost of the additional endpoints will be.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.
Pricing and licensing are reasonable.
From what I've overheard, it is pretty comparable to other solutions in terms of price.
Pricing and licensing are reasonable.
From what I've overheard, it is pretty comparable to other solutions in terms of price.
Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.
We are on the premium licensing, which is the one that has the API capability that we use.
The product is a great value.
We are on the premium licensing, which is the one that has the API capability that we use.
The product is a great value.
Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.
AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses.
AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses.
RMM software designed for next-level protection
It's expensive and out of our budget.
There is a license required for this solution.
It's expensive and out of our budget.
There is a license required for this solution.
It really is an expensive product for me.
Pricing is a little on the expensive side, compared to what TeamViewer has offered.
It really is an expensive product for me.
Pricing is a little on the expensive side, compared to what TeamViewer has offered.
Conquer network complexity with uncompromising precision. N‑able™ N‑central® is our flagship remote monitoring and management platform that gives you the power to manage, automate, and protect at scale—and do more than you ever thought possible.
N-able N-central is not an expensive solution.
N-able N-central is not an expensive solution.
MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.
It provides a good cost savings compared to our previous cloud backup.
We have a very good return on investment.
It provides a good cost savings compared to our previous cloud backup.
We have a very good return on investment.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client.
The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client.
Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.
Its price is a little high as compared to other solutions.
Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it.
Its price is a little high as compared to other solutions.
Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
Ivanti Security Controls simplifies security with unified and automated prevention, detection, and response techniques that target your biggest attack vectors. It provides the security global experts agree creates the highest barriers to modern cyber attacks, including discovery, OS and application patch management, privilege management, and whitelisting.
Comodo Remote Monitoring and Management (CRMM) allows Managed Service Providers to have a comprehensive perceivability and control over the system that they oversee. It includes endpoint checking and alerts with quick remote desktop sharing, professional service automation, powerful strategy and interface for job creation, ticketing etc. As said above Comodo Remote Monitoring enhances the proficiency of their work processes and provide quality service to clients.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
It's $69 per user per month. Only administrators need a license, and there is no limit to the number of endpoints.
The solution's pricing model is good. Also, they still follow the old concurrent licensing method.
It's $69 per user per month. Only administrators need a license, and there is no limit to the number of endpoints.
The solution's pricing model is good. Also, they still follow the old concurrent licensing method.
Monitor any network and IT infrastructure with our powerful, affordable and user-friendly network monitoring software. All the features you need to proactively manage your networks.
Improve efficiency, save time, offer better customer support, onboard more clients, and improve profitability with SuperOps.ai.
Being forever present at each of your client's location monitoring their IT environment is not possible (or scalable). That's why you need SuperOps.ai.