NinjaRMM Competitors and Alternatives

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Read reviews of NinjaRMM competitors and alternatives

Avi Vaserman
Owner at Sytex Ltd.
We can do configurations remotely instead of going to the client's office, saving us time and money

What is our primary use case?

We are using Atera as a managing solution. I am an MSP. We provide our clients support services and protection. We are using Atera to get control on a machine, results, information, license keys, serial number information, performance on the machine, and rates of the hard drive, e.g., if it is SSD or HDD. Everything is possible to do. As well, we are running the background scripts without interrupting users. We are running the command line and PowerShell, if we require it. It seems like an easy, light tool to use.

Pros and Cons

  • "Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
  • "It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

What other advice do I have?

If you will not try it, you have no idea. If you have two green apples, and people say, "This apple will be sweet and a bit sour." You have to try to understand it. What exactly is sweet? What exactly is sour? It is exactly the same with RMM: You have to try it before you make a decision. There are tons of different RMMs on the market: NinjaRMM, ConnectWise, Autotask, Datto, etc. All of them are good, but you always need to take a look where someone is using it and who likes it. You have to think, "What will be easy?" and, "How can you serve the client?" So, try, look, and see. There are…
AL
IT Manager at a tech services company with 1-10 employees
Reseller
Top 5Leaderboard
Lets us keep an eye on client infrastructure at all times in one central portal

What is our primary use case?

My main use case for SolarWinds RMM is monitoring my customers' infrastructure and devices. I use it primarily as a patch manager, but it also finds use in many recurring IT jobs that we undertake for our customers.

Pros and Cons

  • "I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
  • "There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."

What other advice do I have?

SolarWinds RMM is a comprehensive remote monitoring solution with a lot of different features for different scenarios, many of which may not be relevant to your company's operations. Most of these features will add extra costs to using the software, so make sure you select only what you will actually be using or you may have to pay an unnecessarily large bill. I would rate SolarWinds RMM an eight out of ten.
FN
Manager at a tech services company with 51-200 employees
Real User
Efficient patching and good alert system, but the interface needs updating and technical support needs improvement

What is our primary use case?

We primarily use Kaseya for managing all of the inventory, accessing the nodes remotely, and patching them. This includes the operating system and third-party applications. We also use it for the monitoring of services, such as vendor services.

Pros and Cons

  • "The patching is very efficient and we can rely on the alerts that we receive."
  • "The predefined reports are not up to the mark and you have to do a lot of customization."

What other advice do I have?

This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints. On-call support, for example, would make for a very big improvement. Whenever someone has an issue, we can just directly call the number and speak with a technical person who can help us at that very moment. They would be able to take over your system on that very call, for example. Ideally, the reporting will also be improved. The suitability of this solution depends on the need. For example, if you want to monitor…
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