NinjaRMM Pros and Cons

NinjaRMM Pros

HH
Howard Haynes
Owner at Quantiv Networks
We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.
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KS
Kaivalyamurtidas-Sadhu
Administrator at BAPS Swaminarayan Sanstha
It just works as advertised and serves the purpose for which we got it.
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NinjaRMM Cons

HH
Howard Haynes
Owner at Quantiv Networks
I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.
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KS
Kaivalyamurtidas-Sadhu
Administrator at BAPS Swaminarayan Sanstha
It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.
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