Good for small and specific tasks, but not scalable enough for more sophisticated processes
What is our primary use case?
We use this solution to automate small parts of procedures in our workflows. Particularly, linking when emails are received, as well as picking out documents and loading them into SharePoint folders. From there, it feeds things like Power BI dashboards. In general, they are specific things that we automate in order to reduce manual tasks. We have not applied it to any sort of more sophisticate process, like an approval process, or a supplier engagement process.
Pros and Cons
"The most valuable feature is that it is pretty low-code, so you don't need much coding expertise to use it."
"I would like to have a user account so that the staff can see all of their requests, including the status and other details for each one, on the dashboard."
What other advice do I have?
We suspect that Microsoft is going to invest pretty heavily in this area. It might be strategic to start using Power Automate now because I suspect it will develop a lot of features over the next few years. The suitability of this solution depends on how complex the processes are. My advice to anybody who is considering Power Automate is to make sure that it has the capabilities to support that, particularly versus a more established player like Nintex or AgilePoint. I would rate this solution a six out of ten.