I'm afraid discussions around the actual pricing and licensing is held at a more senior level and am not party to these discussions.

Not available.

Licencing is fine but be aware of the grades and make sure you think about archiving old void records etc., as the history can easily push you into another price band for licences. Also, be realistic about costs and ensure your SLA and PID cover all costs, including training, and that there are no hidden surprises.