ObserveIT Room for Improvement

it_user223041 - PeerSpot reviewer
IT Senior Director, IT Risk & Compliance at a insurance company with 1,001-5,000 employees

OCR capability, support for Mainframe, Ticketing and Incident workflow.

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AJ
Cyber Security Leader at a tech services company with 201-500 employees

In terms of what can be improved, that is a question I think the end users can tell you better. I'm not the end-user for this system. However, I can say that it needs to be more scalable.

I think they already have a good value proposition in terms of being a hybrid model, and the reporting is okay, as well. 

It could have better integration with other SIEMs, but this integration has to come from the SIEM side, not ObserveIT.

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it_user121395 - PeerSpot reviewer
ITSM & AntiFraud Consultant with 51-200 employees

It would be nice to record user activity on Unix X Server.

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it_user222699 - PeerSpot reviewer
Remote Service Tools (Support and R&D) Team Leader at a comms service provider with self employed

The tool is still not providing records of tunnels established - we would like to see it in future versions.

The number of slides in the LINUX recorded sessions is incorrect.

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it_user203877 - PeerSpot reviewer
Consultant with 51-200 employees

Ticketing and issue management. Based on the new system, one needs to go through the sales people. Also, maybe some training for new features.

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