Real time recording and investigation of suspected policy infractions. Ease of implementation and configuration. Knowledge, availability and responsiveness of ObserveIT technical team to support our implementation.

The most important feature is the expectation that the solution has to have a minimum of false positives. This depends both on the tool and its implementation. So the important features are the minimum false positives it produces and the accuracy of its reporting. Also, important is how easy it is to run.

It is the best enterprise product that captures user activity. Its main advantage over its competitors is the way it records data. The most valuable features are the user recording, the textual log audit, and the ability to integrate with SIEM and ticketing systems.

• Record videos that have a very small file size
• Management interface is very convenient and intuitive

We are using the recording session solution and this feature is the most valuable for us.

We installed the ObserveIT clients on Centralized Terminal Servers environment - our support teams go through this environment in order to use the remote access tools and connect to the customer, and support. The application provides us auditing and records of the remote access sessions. We are also using the ObserveIT client on LINUX to record remote access established via the LINUX servers (P2P VPN) to our customers.

• Meta data search
• Alert generation