Odin Service Automation Archived Reviews (More than two years old)

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Senior Vice President Cloud and Hosting Sales at a tech vendor with 501-1,000 employees
May 25 2017

What is most valuable?

* Application Packaging Standard compatibility: Because we distribute our services via this standard, this was a key criterion. * The ability to scale from 10s to 1000s of users was also critical. *… more»

How has it helped my organization?

We can provision and bill customers in one place. Previously, this was done with different systems. This allowed us to scale massively without a massive increase in resources.

What needs improvement?

We have a multi-tier subscription selling solution. Some of the billing functionality could be better enhanced. I would add more granular billing with more complex rules. For example, the average… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is transparent. Pricing for the product is reasonable. Pricing for support is high. Negotiate a better price for a long-term commitment.

Which solution did I use previously and why did I switch?

We did not evaluate solutions of such class before. All the work was manual before.

What other advice do I have?

Allocate at least six months for the implementation of, and learning about, the product before the production launch. Think of having them manage the solution for you for a period of time while you… more»

What is Odin Service Automation?

Odin Service Automation is a service delivery system that allows Internet service providers (ISPs) to quickly launch the hosting services and provide the complete life-cycle management of hosting infrastructure.

Odin Service Automation customers

OzHosting.com, Triple C, Keenondots, iiNet, KPN, Blacknight Solutions, Hostway