Office 365 Archived Reviews (More than two years old)

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Real User
IT and Digital Evangelization with 11-50 employees
May 03 2018

What is most valuable?

The whole Office suite of Office products: Word, Publisher, Outlook, etc. are fantastic. The whole suite of products is very good.

How has it helped my organization?

The product helps us be more efficient. It helps us to have a standardized way of doing things. It is very compatible with other companies that we do business with… more»

What needs improvement?

* It needs improvements around its compatibility with non-Microsoft products. * They should do more testing before product releases.

What's my experience with pricing, setup cost, and licensing?

The pricing/licensing is easy to manage.

Which solution did I use previously and why did I switch?

We switched from the PC-based solution (desktop) to the cloud-based. The cloud-based gave us more opportunities to be more flexible. It is easier to get to when employees… more»

What other advice do I have?

It is an excellent, stable solution for doing what we do in our business. The product has my highest recommendation. Most important criteria when selecting a vendor… more»

Which other solutions did I evaluate?

There weren't any vendors on our shortlist. We just decided to go to the cloud version. We were already using it in our desktop environments, so there were no competitors.
Consultant
Consultant at a tech services company
Feb 25 2018

What is most valuable?

* SharePoint: search, portal pages, collaboration * Teams: project management, event management, and section teamworking * Phone: VoIP unified communication with Skype for Business across mobile, VOIP handsets, and Teams. Good reporting and good value subscriptions for international calls.

How has it helped my organization?

* Great impact on project management and team collaboration. * Improved communication and documentation. * SharePoint's great platform for controlled document storage and management of digital assets. * The phone VoIP product provides genuine a unified communication solution.

What needs improvement?

Teams still has some shortcomings, however, new features and fixes being rapidly released. Security is still complex, but the admin console improving.
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Consultant
Senior IT Network Administrator at a tech services company with 1,001-5,000 employees
Feb 25 2018

What is most valuable?

* Exchagne Online * Security and compliance * Skype for Business * Office 365 ProPlus * SharePoint Online * Yammer * There are no more server and hardware operational costs and downtime, updates, etc… more»

How has it helped my organization?

No more on-prem Exchange Server, all mail in cloud, no maintenance or server management.

What needs improvement?

We have had some connectivity issues.

Which solution did I use previously and why did I switch?

We previously had an on-prem solution.

What other advice do I have?

I would rate it a 10 out of 10. I'm very satisfied with the product, with Microsoft, and the support provided by the tech. It's very good.

Which other solutions did I evaluate?

We did not evaluate other options.
Vendor
IT User
Oct 18 2017

What do you think of Office 365?

What is most valuable?

Very fast Almost too many features to work with

How has it helped my organization?

Reduces the manageability from physical server to cloud. Less chance of issues.

What needs improvement?

Performance Scalability

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Migration from Exchange.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: A nine out of 10. Technical Support: A 10 out of 10.

Which solution did I use previously and why did I switch?

Exchange server. We changed for service improvement.

How was the initial setup?

The initial setup…
John ONeill
Real User
Principle consultant at Active Data Consulting Services Pty Ltd
Sep 06 2017

What is most valuable?

* Rapid deployment of Office functionality to users. * Ability to enforce global policies. * Security. Monthly subscription per user provides flexibility and a significant… more»

How has it helped my organization?

We have found Office 365's many features and apps to be extremely useful, beyond the usual Word and Excel, which most people are used to using. We've made extensive use of… more»

What needs improvement?

Many of the compliance facilities, whilst available, require a bit of 'digging' around the back end of the admin/security facilities. It would be nice to have… more»

What's my experience with pricing, setup cost, and licensing?

If you are a small business and/or have in-house technical capability, getting up and running with Office 365 is fairly simple. I suggest working with a good Microsoft… more»

Which solution did I use previously and why did I switch?

We were using Office 2007 before the upgrade, with various licensing scattered across the business. Office 365 gave us a consistent platform that could be easily rolled… more»

What other advice do I have?

We've been very happy with Office 365 so far. We're looking to see how else we can leverage the investment in Delve, Yammer, Forms, and other capabilities across the… more»

Which other solutions did I evaluate?

We spent a bit of time evaluating OpenOffice, LibreOffice, but Office 365 suited our particular needs very well. However, OpenOffice and LibreOffice are themselves good… more»
Vendor
Lead Engineer Solutions at a media company with 51-200 employees
Aug 20 2017

What is most valuable?

Office 365, Skype for Business Online, SharePoint.

How has it helped my organization?

Less overhead, work anywhere/anytime. Tools for teamwork, productivity, and administration.

What needs improvement?

The ability to work with SharePoint from within the Office applications is limited. (There is still a need for third party tools like Harmon.ie).

What's my experience with pricing, setup cost, and licensing?

Contact Microsoft about any pricing issues.

Which solution did I use previously and why did I switch?

On-premises: Office 1010/2013/2016, Sharepoint Server, Skype/Lync farm. We switched because of the ease of administration and reduced overhead.

What other advice do I have?

Adoption is key! Don't push it. Especially for users who are used to working with traditional tools, it will be hard to adopt a new way of work.

Which other solutions did I evaluate?

No.
Vendor
Technology Advisor at a tech vendor with 51-200 employees
Jun 29 2017

What is most valuable?

* Cloud * Collaboration ability * Security. We are a remote/distributed company, so we need cloud functionality; collaboration is also key in a remote environment.

How has it helped my organization?

We have greater ability to communicate and work on projects much more efficiently. I can provide IT support for over 200 employees remotely.

What needs improvement?

Skype for Business could use some help. But, they constantly update and improve the full suite of apps. The UI/UX feels a bit clunky. Especially compared to consumer Skype… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is maybe the most confusing part of it – in fact there are certification courses just for licensing! But, we have had both the E3 and E5 levels and provides… more»

Which solution did I use previously and why did I switch?

We didn’t really have a previous solution. We used a stand-alone email service and older versions of Office.

What other advice do I have?

Provide lots of training and roll out one app at a time for apps that are above and beyond standard Office apps. Reiterate that they can use cloud/desktop or both. Our… more»

Which other solutions did I evaluate?

We looked at Google at Work.
Mostafa
Real User
System Administrator at Suez Canal Insurance
Jun 25 2017

What do you think of Office 365?

Office 365 is one of my most used applications. I love the way that I can leverage the Cloud capabilities of my Office applications to access from anywhere. I have access from my phone, tablet, laptop, desktop, etc., and it is always easy. Outlook is nice when I do not have access to laptop or phone (rare), and One Drive is my file collaboration solution. Although I like the functionality of One Drive, it can be frustrating if your IT team goes overboard on security. :) The single-sign-on we utilize at work keeps me signed in to all apps, and the applications load quickly and efficiently. Office 365 plus the 64-bit 2016 versions of the Office desktop applications is a great combination that I could not function without. I use Outlook, One Drive, Excel, Word, PowerPoint, Yammer and Skype…
Consultant
Systems Engineer at a tech services company with 5,001-10,000 employees
Feb 26 2017

What is most valuable?

Exchange Online: It's the cloud version of Exchange Server and is pretty much easy to use. Skype for Business Online formerly Lync Online: It's a fully fledged chat cum… more»

How has it helped my organization?

There were functionalities of the Lync 2013 client version that were not helpful, like connecting with people outside the organization and having better conferencing… more»

What needs improvement?

The Skype for Business admin centre could be easier to use. The Microsoft Intune admin portal still needs some compatibility support to run on all browsers. Presently, it… more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are pay-as-you-go, concept-wise. Plans are available per user per month or per user per year. These are available on Microsoft's website. Users or… more»

Which solution did I use previously and why did I switch?

I have not used other solutions; however, I have assisted other users and administrators to migrate from Google Business Apps to Microsoft's Office 365 Enterprise and… more»

What other advice do I have?

If you really need to move to cloud, compare all of the options, check your budget and requirements and subscribe to Office 365's trial pack, which is available for 30… more»

Which other solutions did I evaluate?

Frankly, the features packed by Microsoft and the compatibility with Microsoft operating systems provides you the best options when compared with other options available… more»
Real User
Engineer at Triple A SA
Feb 20 2017

What is most valuable?

It is an excellent platform for teamwork. Its raison d'être is the collaboration between the members of a business network. It also enables work material from diverse… more»

How has it helped my organization?

The tools have made a positive impact on our organization. Here are some examples: * Some meetings no longer need to occur at the different venues of our company. They can… more»

What needs improvement?

I would like to see a little more native documentation in more frequently used languages, such as Spanish. There is very good documentation of the different modules and… more»

What's my experience with pricing, setup cost, and licensing?

The licensing and prices are within the average range. They offer a good price for the services that are obtained. In addition, they offer various licensing plans… more»

Which solution did I use previously and why did I switch?

Our previous solutions had of delay of about three years and had not been updated. In addition, they were only offering us mail, calendar, and a poor communication chat… more»

What other advice do I have?

Plan the work that needs to be done well. Ensure that the achievements and actions of physical/human resources are planned in consideration of possible unexpected events… more»

Which other solutions did I evaluate?

Before making the decision to purchase this solution, other options were reviewed. There were three finalists: Google Apps, IBM Notes and Domino Social Edition, and Office… more»
Vendor
IT Systems Administrator at a manufacturing company with 51-200 employees
Feb 19 2017

What is most valuable?

* Microsoft Office * Skype for Business * Office 2016 * Data loss prevention

How has it helped my organization?

* Provided us with better capability to trace emails, and provide security over those emails. * Provided the ability to encrypt email. * Gave us a professional video… more»

What needs improvement?

The default reporting is not very helpful; extendable mostly through PowerShell; must have knowledge of PowerShell to fully utilize.

What's my experience with pricing, setup cost, and licensing?

We use a parallel licensing structure through Dell. Originally, there were some limitations; however, those limitations are now rare.

Which solution did I use previously and why did I switch?

We previously used Google Apps for Business. Solution was incomplete, a headache to manage and extend. Email filtering was essentially useless.

What other advice do I have?

Know PowerShell. This is where the true power of Office 365 lies.

Which other solutions did I evaluate?

We looked into an onsite email server, as well as staying with Google Apps for Business.
Vendor
Project Manager & Non-Profit Practice Lead with 51-200 employees
Feb 15 2017

What is most valuable?

I love this tool. I like the release planning feature and their notifications about upgrades; it makes me feel like an inside partner rather than just a customer. Some… more»

How has it helped my organization?

Yammer and SharePoint’s social collaboration features have transformed our work style and the way we collaborate with the clients. There’s less of emails tracking and more… more»

What needs improvement?

Task management needs to improve. There still doesn’t seem to be a unified view of my tasks that follows me around from SharePoint to Groups to Yammer to Planner. Planner… more»

What's my experience with pricing, setup cost, and licensing?

The number of SKUs and the varied configuration that MSFT offers is evidence, that they are segmenting the offers meticulously well.

Which solution did I use previously and why did I switch?

I had used Office Professional Pro without the cloud backbone. So, it doesn’t really seem comparable to this product. I have also used and still use the G Suite which is… more»

What other advice do I have?

First of all, I was an enthusiastic and an early adopter of this product. Microsoft has made the onboarding process impressively robust and my learning pains back then… more»

Which other solutions did I evaluate?

Google Apps for Work/G Suite that I have used and like as well. I just think that MSFT Office 365 is appreciably a more powerful, detailed and granular tool.
Vendor
SharePoint BI Developer at a non-tech company
Feb 13 2017

What is most valuable?

People tend to keep their mistakes hidden. With version control, you only have access to what you need. Managing assignments of tasks can make a team effort be more transparent. The solution keeps… more»

How has it helped my organization?

Team members can work together and make them more accountable.

What needs improvement?

I would like to see improvements in connections to external content types and their connectors. While consulting at a client’s office, I found it very difficult to connect SharePoint designer external… more»

What's my experience with pricing, setup cost, and licensing?

Cost to value is much better than on premise SharePoint.

What other advice do I have?

Do your homework first, plan governance, and then pull the trigger. Use a migration tool to add metadata to file share documents.

Which other solutions did I evaluate?

We evaluated Amazon Web Services.
Vendor
ICT Technical Coordinator at a retailer with 201-500 employees
Feb 13 2017

What is most valuable?

I like that mail and calendar are available anywhere. It is easy to share with colleagues.

How has it helped my organization?

I can make changes in seconds. It is easy to share the mailbox and the calendar. It is easy set the 'out of office' status.

What needs improvement?

Microsoft Excel for Mac (version 15.30) is very slow with a large Excel document. Microsoft Excel for Windows is much faster on the same Mac with Windows (Boot Camp). I’d like to see an improvement in… more»

What's my experience with pricing, setup cost, and licensing?

This is not the cheapest option, but the product can scale to the needs of the company.

What other advice do I have?

Have a good plan with shared mail and calendars.

Which other solutions did I evaluate?

We evaluated CommuniGate Pro Server and Kerio Connect Mail.
Vendor
Assistant Manager, IT Infrastructure & Planning Division at a financial services firm with 1,001-5,000 employees
Feb 09 2017

What is most valuable?

You know that there a lot of features are available. SharePoint and Yammer are the most valuable.

How has it helped my organization?

Any user can get updates from this portal easily.

What needs improvement?

* Yammer * RMS * Delve

What's my experience with pricing, setup cost, and licensing?

You need to compromise regarding the licensing and pricing.

Which solution did I use previously and why did I switch?

We used only Google, but we have Microsoft AD, Exchange, SharePoint, System Center, Lync/Skype for Business, so that Office 365 Enterprise is the most important for us.

What other advice do I have?

It is excellent for any organization's business productivity.

Which other solutions did I evaluate?

I would recommend using products from the same vendor (i.e., Microsoft).
Vendor
IT Executive at a manufacturing company with 501-1,000 employees
Feb 06 2017

What is most valuable?

* Exchange Online * SharePoint * Skype for Business * OneDrive

How has it helped my organization?

* Removed support and infrastructure of legacy technologies.

What needs improvement?

Be sure you understand ADFS and, if you decide to go with it, what you get and don't get with it. Your users will want it. ADFS was sold to overcome the issues with… more»

What's my experience with pricing, setup cost, and licensing?

If it is an in-person query or reference, I do let them know the deal I got, as well as the approach that got me there.

Which solution did I use previously and why did I switch?

What other advice do I have?

You may need ADFS; you may need a hybrid environment. Not everything necessarily goes away. Also, user management continues; it just moves to a new place (hosted/the… more»

Which other solutions did I evaluate?

Because of the significant investment we already had in Microsoft, this made the most sense; thus, I did not evaluate competitors.

What is Office 365?

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Also known as
Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
Office 365 customers

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