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Okta Customer Identity OverviewUNIXBusinessApplication

Okta Customer Identity is #6 ranked solution in top Customer Identity and Access Management tools. IT Central Station users give Okta Customer Identity an average rating of 8 out of 10. Okta Customer Identity is most commonly compared to SecureAuth Identity Platform: Okta Customer Identity vs SecureAuth Identity Platform. The top industry researching this solution is Computer Software Company, accounting for 45% of all views.
What is Okta Customer Identity?

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Buyer's Guide

Download the Customer Identity and Access Management Buyer's Guide including reviews and more. Updated: October 2021

Okta Customer Identity Customers
FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Pricing Advice

What users are saying about Okta Customer Identity pricing:
  • "The price of the solution is fair for what it offers."

Okta Customer Identity Reviews

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Joseph Chandrasekaram
Identity Engineer at a pharma/biotech company with 10,001+ employees
Real User
Top 5Leaderboard
Offers seamless connection for users; great multifactor authentication

Pros and Cons

  • "The solution has great multifactor authentication."
  • "Users sometimes have difficulty getting verification codes."

What is our primary use case?

We use this solution as a platform for identity and multifactor authentication of the entire platform which is integrated with the active directory so cell phones can be used for multifactor authentication. We have multiple domains and two segregated businesses. We onboard third party applications to Okta and users that need specific applications. The two groups have access to the 11 applications that they need.

What is most valuable?

The key feature of the solution is the multifactor authentication itself. The app provides a seamless way for users from anywhere to be able to connect. It also offers risk intelligence in terms of track analytics which can determine suspicious log-ons and lock them, preventing breaches. 

What needs improvement?

There are sometimes issues with the voice authentication methods when users receive calls and they're not able to get the verification codes. That needs to be improved. A troubleshooting dashboard would be helpful in terms of pinpointing issues as opposed to running a search query switch. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

In general, stability is good, although occasionally we do encounter issues and need to log a call with Okta support in order to resolve the problem.

What do I think about the scalability of the solution?

This solution is very scalable. We have about 15,000 users globally and several different domains. The solution also provides for cross domain functionality. We've adopted this solution 100%. 

How are customer service and technical support?

Initial technical support is not very responsive, it's only after escalation that we get proper support.

How was the initial setup?

We primarily deployed the Okta servers in the on-prem environment and then we integrate them with our IT Directory. From the Okta side, they configure the kit and perform the  configurations and the IQ. Deployment is quite straightforward. We had around 15 people helping with deployment, some from governance and the others from the our identity and security team. The entire implementation took around six months for our 15,000 users. 

What other advice do I have?

It's important to have a good plan in place, identify your needs and make sure you have a good integrator. 

I rate this solution a nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AlessandroPiana
Senior Security Architect South Europe at a tech services company with 10,001+ employees
Real User
Top 10Leaderboard
Good access management that includes passwordless biometric support

Pros and Cons

  • "The most valuable feature of this solution for most customers is access management."
  • "This solution would be improved by adding biometrics features."

What is our primary use case?

The primary use case of this solution is for access management, multi-integration, and passwordless access.

What is most valuable?

The most valuable feature of this solution for most customers is access management.

There are also some different views on Biometrics.

What needs improvement?

This solution would be improved by adding more biometrics features. One example is Cyberside Biometrics.

The technical support is good but needs to improve in their response time.

In the next release, I would like to see biometrics, multi-factor authentication, and to rely more on the mobile or something different on CyberSide.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the scalability of the solution?

Normally we deploy it on public Cloud, so it should be scalable.

I have been told that it's quite easy to integrate on Cloud. The scalability then depends on the third-party Cloud provider.

Our latest customers have over two hundred thousand users in a medium-sized company.

How are customer service and technical support?

The technical support is good but not very responsive regarding my needs in getting details. They are difficult to reach and to get them involved.

How was the initial setup?

I was not a part of the initial setup, but the feedback that I received was that the initial setup was quite straightforward.

What about the implementation team?

Normally we do the implementation ourselves. We are one of the largest integrators worldwide.

What other advice do I have?

My advice to others is to be aware of their current infrastructure.

The integration points have to be very clear to the customer to facilitate the main integration. Otherwise, it makes things very complex.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Find out what your peers are saying about Okta, SecureAuth, Akamai and others in Customer Identity and Access Management. Updated: October 2021.
543,936 professionals have used our research since 2012.
AmitSingh2
Microsoft Azure Engineer at Sycomp
Real User
Top 10Leaderboard
Straightforward to set up, good technical support, and the pass-through authentication is very useful

Pros and Cons

  • "There is no password hash saved on the cloud, which is the part that I like the most."
  • "I would like to see the provisioning simplified."

What is our primary use case?

We are using this solution for access management and user provisioning. We are also using it for user and group synchronization and as a password for authentication.

What is most valuable?

The pass-through authentication is very useful. You don't have to set up another ADFS. Instead, you can just authenticate your resources for services from the cloud to AD on-premises through the pass-through authentication. There is no password hash saved on the cloud, which is the part that I like the most.

The functioning of Azure AD Connect for both user and group synchronization is very smooth.

What needs improvement?

I would like to see the provisioning simplified. When it comes to certain tasks, such as where it is activated on-premises, Azure AD is simpler than Okta.

SSO functionality needs better client support.

For how long have I used the solution?

I have been working with Okta Customer Identity for two years.

What do I think about the stability of the solution?

We have had no issues with respect to stability.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

I have been in touch with the technical support from Okta and they are very good. They answered my questions quickly and supported me very well.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

Once we started, we received help from the Microsoft team and it was really good. We were able to complete the installation easily.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
EM
Okta Product Manager at a security firm with 11-50 employees
Reseller
Top 10Leaderboard
Many vital functions, stable, and priced well

What is our primary use case?

The main use for the solution is for security. It can provide multifactor authentication to allow more security when accessing server applications or different types of services.

What is most valuable?

I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers.

What needs improvement?

All of the governance functionality and privileged account management could be improved.

For how long have I used the solution?

I have been using the solution for approximately six months.

What do I think about the stability of the solution?

The stability of the…

What is our primary use case?

The main use for the solution is for security. It can provide multifactor authentication to allow more security when accessing server applications or different types of services.

What is most valuable?

I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers.

What needs improvement?

All of the governance functionality and privileged account management could be improved.

For how long have I used the solution?

I have been using the solution for approximately six months.

What do I think about the stability of the solution?

The stability of the solution is great.

What do I think about the scalability of the solution?

There are approximately 50 people using the solution in my company.

How are customer service and technical support?

We have been satisfied with the support for this solution.

How was the initial setup?

I have heard my technical team say the installation is easy.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair for what it offers.

What other advice do I have?

I would recommend this solution.

I rate Okta Customer Identity a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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