There are areas for improvement. One thing that seems odd to me is the lack of a built-in way to export all user data. They have a solution available on GitHub that they basically endorse, and it's developed internally, but for some reason, it's not integrated into their product. So, that's a peculiar aspect.

Instead, the support says they don't offer it but provide an alternative solution that we have to manage separately. So, it's a situation where they don't want to include it in their product, but they offer assistance outside of it? It's unclear what kind of support you would need for it. It just works.

Another area of improvement is scalability.

We faced a bit of an issue integrating the product with some applications. The integration process takes a bit longer than we would want it to.

The initial setup could be easier to do.

There are sometimes issues with the voice authentication methods when users receive calls and they're not able to get the verification codes. That needs to be improved. A troubleshooting dashboard would be helpful in terms of pinpointing issues as opposed to running a search query switch. 

What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years.

The solution works well. I can't speak to any areas of improvement. 

In the future, we'd like to see the product implement more security features, like, for example, zero-trust.

There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity.

I would like to see the provisioning simplified. When it comes to certain tasks, such as where it is activated on-premises, Azure AD is simpler than Okta.

SSO functionality needs better client support.

The Identity Management part can be improved a bit.

This solution would be improved by adding more biometrics features. One example is Cyberside Biometrics.

The technical support is good but needs to improve in their response time.

In the next release, I would like to see biometrics, multi-factor authentication, and to rely more on the mobile or something different on CyberSide.

All of the governance functionality and privileged account management could be improved.

The product must be provided for free. We cannot substantiate the cost with the features provided by the tool. Microsoft provides similar features for free. I don’t see any extra features in Okta.