One Identity Active Roles Customer Service and Technical Support

Sameer Palav
Managing Director at a tech services company with 51-200 employees
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy access to the One Identity (Quest) product developers. In case of any technical issues which has something to do with the product architecture or a bug, the support engineer brings in the developer in a remote session so that the developer understands the issue. The developer(s) then work on a patch to address the issue. View full review »
CTO at BeClever IT Solutions
While I don't open many cases, when I do open one, normally the response is quick. They either give me a solution or put it in the queue to do it. So, for now, it is okay. View full review »
Identity Senior Analyst at a Consumer Goods with 10,001+ employees
I, personally, have never had cause to use technical support. My guys have interacted with them a few times and have been happy with the support they've received. View full review »
Find out what your peers are saying about One Identity, CyberArk, Microsoft and others in Access Management. Updated: December 2019.
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