One Identity Active Roles Customer Service and Technical Support

Sameer Palav
Managing Director at a tech services company with 51-200 employees
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy access to the One Identity (Quest) product developers. In case of any technical issues which has something to do with the product architecture or a bug, the support engineer brings in the developer in a remote session so that the developer understands the issue. The developer(s) then work on a patch to address the issue. View full review »
David-Fernandez
CTO at BeClever IT Solutions
While I don't open many cases, when I do open one, normally the response is quick. They either give me a solution or put it in the queue to do it. So, for now, it is okay. View full review »
Ferhat Karakoyun
Senior Solution Consultant at a tech services company with 51-200 employees
Technical support replies really promptly. The support team is very experienced and focused on the product. On the other hand, there is a community portal and you can find every piece of knowledge on there. View full review »
Find out what your peers are saying about One Identity, CyberArk, OneLogin and others in Access Management. Updated: June 2019.
354,017 professionals have used our research since 2012.
Identity0bf3
Identity Senior Analyst at a Consumer Goods with 10,001+ employees
I, personally, have never had cause to use technical support. My guys have interacted with them a few times and have been happy with the support they've received. View full review »
Emre Yardımcı
Solution Consultant at a tech services company with 51-200 employees
It is excellent. Quick and useful answers. They also have a large community portal where you can find a lot of information. View full review »
Find out what your peers are saying about One Identity, CyberArk, OneLogin and others in Access Management. Updated: June 2019.
354,017 professionals have used our research since 2012.
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