One Identity Manager Help Desk Calls

Has this solution helped to reduce help desk calls? If yes, by what percentage?

Patricia Lara
Supervisor at Hartmann AG
We have reduced about 60% of our help desk calls, especially for onboarding and simple tasks that do One Identity automation.
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MrOak
Senior System Administrator at a manufacturing company with 10,001+ employees
The solution has probably helped to reduce help desk calls.
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Eva Ferk
Identity Manager at University of Maribor
This solution helped to reduce help desk calls. Before the implementation, people were calling because they didn't have access to some systems, etc. After the implementation, we implemented the application access metrics. Now, all our users have access to these applications when they get their digital identity. Thus, there are no more calls to help desk.
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ProductMe39b
Product Manager at a non-tech company with 10,001+ employees
This solution has helped to reduce help desk calls. We are a very big company, so we have implemented thousands of role-based access controls which give rights to the users. Based on their movements, we are removing or assigning access. We also have the entire onboarding process fully automated. We have removed more than 90 percent of all manual requests for accounts.
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Miska Siirto
Lead Solution Architect at Tieto Sweden AB
It has helped to reduce help desk calls quite a lot, since not we are using the Access Manager which looks into our web services.
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Michael Botek
CEO at IT Design Software Projects and Consulting
The solution helps to reduce help desk calls in the areas of password resets and misunderstanding requests.
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Reviewer235911
Product Specialist at a retailer with 10,001+ employees
We have seen a slight reduction in help desk calls, as this solution is a self-service product.
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Pascal Stockmann
Consultant at igf-logic GmbH
This solution has helped to reduce help desk calls for a lot of customers because of the password reset. People can now reset their own passwords. That is a great benefit for customers.
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Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company with 10,001+ employees
The solution has reduced Service Desk calls by 75 to 85 percent. In terms of automation with this system, we now have 94 percent coverage of our users and systems. That means we increase security as well, and not only reduce calls to the Service Desk.
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