We had a partner called Intragen International that helped us understand the best practices for deployment and what not to do. We had them as an adviser, but we performed every step in-house. They didn't have any access to our system. They were more of an adviser.

We used One Identity Professional Services. They were great. We got the same guy who helped us roll out our Identity Manager. It was really good to work with the same guy. He was a familiar face, already very knowledgeable about the product, and very quick to get answers.

For the deployment, it took about five total people: a security guy, a network guy and a couple of infrastructure guys.

We help our customers with their implementation.

We used an in-house team for the implementation, because myself and the other companies we work with have a lot of experience in it. Thus, for us, it was no problem to implement.

We used an integrator to help implement One Identity Safeguard. The integrator was good. He was able to train our people to deploy the solution.

When we did the deployment, we had a team of about 30 people. Now, we don't have a dedicated team for its maintenance. We have a team of about 15 people doing other activities and managing various technologies, including One Identity.

My team worked on the initial setup. I don't remember any critical escalations related to technicalities during their field deployments. The local system integrator helped us with any deployment challenges. There was zero disruption to privilege users during the deployment, which can be attributed to the work of the project management team. The deployment took about six months using two outsourced resources.

For the consultation services, we went with a well-known, famous system integration company (Exceed Gulf), who is local. They were cooperative, experienced, and professional. They have led many successful deployments in our region. Sometimes, they provide better advice when we are releasing an RFP to the market, e.g., when they got this RFP, they added value by doing a slight amendment to the deployment. This contributed a lot to the success of this project. Their advice comes based on their experience in the deployment for such a solution in our region. I strongly recommend working with Exceed Gulf and the same team that we worked with, as their technical skills were perfect.

I deployed it myself.

We deployed it ourselves.

We can deploy the system in a couple of days, then the system is up and running. The next step is importing the whole system. The time frame of this depends on many targets the customer has, but it doesn't take too long.

We used an integrator for the deployment. It was a good experience. 

My role was as head of identity and access management to work in concert with our cybersecurity manager. It is his team who owned and rolled out the technology to the bank. My responsibility was making sure from an identity and access management process that the procedures had been in place and they satisfied our internal and external audit requirements. I'm more of the process guy, not the technician.

We worked with an integrator, Rallypoint Solutions, to accomplish it because we hadn't accomplished it before with Safeguard specifically. The integrator was tremendous. I have nothing but good things to say about Rallypoint. They helped integrate the whole thing. They really had a great understanding of it. We worked with them throughout the entire setup. We were the hands and they were guiding us. Overall, it was very easy to get up and running.

It did take about a week, eight hours a day — so 40 hours — to get fully up and running and everything imported from the old system into the new one, and to make sure all testing and redundancy were done.

The deployment was not disruptive to our privileged users at all. We ran both the old system and the new system in parallel and allowed them to migrate over after a period of two weeks. However, we had most people on it the first week and they loved it. They were eager to get off the old system.

It required no training. I provided step-by-step picture instructions that we had written out and that was it. They were good to go. We did have a strategy in place, if we needed to work with our teams from a training standpoint. We had sessions set up and ready to go where a live person could walk them through it. But none of our IT users seemed to need that. It was very intuitive.

The initial setup was with the vendor. They have extremely good knowledge of the product and provide good support.

We used a third-party vendor for the implementation and we had a good experience with them.

We are the integrator for the deployment.

To install and deploy the solution for the customers, we count one day for a workshop with all the people involved: network, business users, IT, support, etc. Then, for the implementation, it can take another one to five days.

We're integrators for the solution. We help clients implement it.