OneTouch AT Network Assistant Reviews

4.8 out of 5 stars
 (4)
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421bf54f fc04 4c32 b7db bf9fa9be7b6a avatar
Real User
Owner at a tech company with 51-200 employees
Oct 09 2016

What is most valuable?

All of the features are important. Quick network diagnostics: I could plug it into a network and within a minute – actually, less than a minute; about 15-30 seconds – it tells me if it can get an IP address, if it can get to the gateway, if it can't get out to the internet. If I have a smart switch, it will even tell me which port I'm plugged into.

How has it helped my organization?

It depends on what the problem was. Let's say a user couldn't get out to the internet. I could unplug the cable from the back of their computer, and plug the Fluke in. Again, it's going to give me whether or not I can connect to the internet or not, so it breaks down whether it's the computer or the cable. If it is something with the cabling, it can even tell me... more»
F62b3406 6b9c 42a3 ad7f 91b7ef22e3bf avatar
Real User
Network Engineer at a transportation company with 10,001+ employees
Oct 20 2016

What is most valuable?

The most valuable feature is how they're rugged. Also valuable is the Gold support, which I've always gotten. That's always saved me in so many ways; being able to get another device when the other one's broken and shipped in for maintenance.

How has it helped my organization?

The biggest improvement to my organization is with the LinkRunner 2000AT; that one has saved so much time for troubleshooting. Instead of having to get it up and down, up and down. Testing cables end to end. It allows me to test the cable by... more»

What needs improvement?

The RJ45 jack on top of the Linkrunner has not been able to handle the constant usage at my last location and current employer. With all of the unplugging and plugging in it would cease to function and I have sent them in for repair under... more»
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Anonymous avatar x80
Real User
Manager at a K-12 educational company or school with 501-1,000 employees
Nov 22 2016

What is most valuable?

The training features are very valuable for me. The training can run 24 hours or 48 hours, and be automatically uploaded to a dashboard. I can see when things go wrong while I'm gone. I can just address that issue as soon as I get back to the... more»

How has it helped my organization?

It improved my ability to see if there's any issue happening. During the normal workweek, I can just find the training from over the weekend to see if I can duplicate the issue that happened and address it.

What needs improvement?

The dashboard is one area with room for improvement. Before, it was a product from Fluke; now it's been bought by NetScout. I really would like to see graphics on the dashboard. Right now, there are no graphics. It only shows raw data, and... more»
Anonymous avatar x80
Real User
Sr. Systems Engineer at a pharma/biotech company with 501-1,000 employees
Oct 16 2016

How has it helped my organization?

If you want to trace out where a cable's plugged in, you can plug it into the Fluke. It'll trace out the length of the cable. It'll tell you what port that it's plugged into on the switch. It'll give you all the analysis of the network of what that port's doing and the IP address. I honestly don't know if there is any room for improvement. They've gotten better... more»

What needs improvement?

Pricing, but you take what you get.

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OneTouch AT Network Assistant Questions

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What is OneTouch AT Network Assistant?

The OneTouch AT Network Assistant is an automated All-in-one network tester for Ethernet and Wi-Fi troubleshooting and performance validation. The OneTouch AT troubleshoots desktop SIP/SCCP based VoIP problems in real-time with inline call monitoring, logging, and scoring. The OneTouch AT can automatically discover Wi-Fi devices and key device properties, including new 802.11ac access point and clients.

OneTouch AT Network Assistant customers
Disney, Carnival Cruise Line, Solarity Credit Union, Del Monte Foods, Lung Bioengineering,  Peterbilt Motors Company,Port Angeles School District, Philips Healthcare, Denver University
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