OneTouch AT Network Assistant Archived Reviews (More than two years old)

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Real User
Manager at a K-12 educational company or school with 501-1,000 employees
Nov 22 2016

What is most valuable?

The training features are very valuable for me. The training can run 24 hours or 48 hours, and be automatically uploaded to a dashboard. I can see when things go wrong while I'm gone. I can just address that issue as soon as I get back to… more »

How has it helped my organization?

It improved my ability to see if there's any issue happening. During the normal workweek, I can just find the training from over the weekend to see if I can duplicate the issue that happened and address it.

What needs improvement?

The dashboard is one area with room for improvement. Before, it was a product from Fluke; now it's been bought by NetScout. I really would like to see graphics on the dashboard. Right now, there are no graphics. It only shows raw data, and… more »

Which solution did I use previously and why did I switch?

We use to have another small Fluke product, WireMapper; nothing fancy. Prior to that, we didn't use any network testing tools or advanced software. We were implementing our voice over IP system. When I saw one of the guys use a Fluke to… more »

What other advice do I have?

Have a plan. Know what you are looking for and what you want to do with it. You don’t want to have a product that cost a couple thousand dollars sitting on your desk doing nothing. If you don't have a need for it, there's no point investing… more »
Network Guy
Real User
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Oct 20 2016

What is most valuable?

The most valuable feature is how they're rugged. Also valuable is the Gold support, which I've always gotten. That's always saved me in so many ways; being able to get another device when the other… more »

How has it helped my organization?

The biggest improvement to my organization is with the LinkRunner 2000AT; that one has saved so much time for troubleshooting. Instead of having to get it up and down, up and down. Testing cables end… more »

What needs improvement?

The RJ45 jack on top of the Linkrunner has not been able to handle the constant usage at my last location and current employer. With all of the unplugging and plugging in it would cease to function… more »

Which solution did I use previously and why did I switch?

Back in the early 90s it was just the basic telephone tracing devices that you could use. Then in the mid90s, I started using Fluke; ever since then, it's what I've used 99.99% of the time, because… more »

What other advice do I have?

For any of the products, make sure it's going to do what you need it to do. Don't get it just because of the bells and whistles. You know, why buy a Ferrari if you're only going to drive an eighth of… more »

Which other solutions did I evaluate?

Before choosing this product, I really did not evaluate other options. 99% of the time that I've ever been able to order something, it's through the experience and justification that I had is why we… more »
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Vendor
Sr. Systems Engineer at a pharma/biotech company with 501-1,000 employees
Oct 16 2016

How has it helped my organization?

If you want to trace out where a cable's plugged in, you can plug it into the Fluke. It'll trace out the length of the cable. It'll tell you what port that it's plugged into on the switch. It'll give… more »

What needs improvement?

Pricing, but you take what you get.

What's my experience with pricing, setup cost, and licensing?

I think they're a little steep on the pricing side, but you take what you get.

Which solution did I use previously and why did I switch?

We've always used Fluke for doing network diagnostics. Everywhere I've ever been, all they’ve ever had was Fluke. Whether it's network, or power diagnostics, it's all Fluke devices.

What other advice do I have?

The advice I’d give to others looking into implementing this product would be positive. It just depends on what you’re going to be using it for. The applications we use it for, for troubleshooting… more »

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options. We just went with Fluke. It's all we've been using. I decided to stick with it.
Vendor
Owner at a tech company with 51-200 employees
Oct 09 2016

What is most valuable?

All of the features are important. Quick network diagnostics: I could plug it into a network and within a minute – actually, less than a minute; about 15-30 seconds – it tells me if it can get an IP address, if it can get to the gateway, if… more »

How has it helped my organization?

It depends on what the problem was. Let's say a user couldn't get out to the internet. I could unplug the cable from the back of their computer, and plug the Fluke in. Again, it's going to give me whether or not I can connect to the… more »

Which solution did I use previously and why did I switch?

I was using a JDSU, which can do some network troubleshooting. It's good for testing cable, it tells you if you can get out to the internet, but when we started getting into more and more smart switches, more and more higher end equipment… more »

What other advice do I have?

Purchase the support. It's very easy to implement, as I’ve mentioned. If you've got some basic background in networking, TCP/IP, it's very easy to implement. Basically the meter, you turn it on and plug it in. Just plug it into a network… more »

Which other solutions did I evaluate?

There's not a whole lot on the market that is comparable to Fluke products, in my opinion, anyway. It's really hard to compare apples to apples. Fluke makes a good product that is rather unique in the marketplace, in my opinion. It does a… more »
Vendor
Network Engineer with 51-200 employees
May 08 2013

What do you think of OneTouch AT Network Assistant?

One thing that consumes a lot of time is comparing performance test results. This basic task is used during support, implementation and for proof of concepts in design. The trickiest test is to run 2 tests; one on WiFi and another on the wired side within the same time frame. Many customers are looking for this kind of test to document and compare performance results. In this video I use Fluke Network’s OneTouch AT handheld tester to set up a HTTP test over wired and wireless to see how well it performs. In this test I put a URL of a 6 MB file and set the time limit to 20 seconds. If the file is not downloaded within 20 seconds I get a red ‘x’ and the tool shows me how much of the 6 Mb was downloaded as well as DNS resolution and TCP connect times. In the Add Test screen you can…

What is OneTouch AT Network Assistant?

The OneTouch AT Network Assistant is an automated All-in-one network tester for Ethernet and Wi-Fi troubleshooting and performance validation. The OneTouch AT troubleshoots desktop SIP/SCCP based VoIP problems in real-time with inline call monitoring, logging, and scoring. The OneTouch AT can automatically discover Wi-Fi devices and key device properties, including new 802.11ac access point and clients.

OneTouch AT Network Assistant customers
Disney, Carnival Cruise Line, Solarity Credit Union, Del Monte Foods, Lung Bioengineering,  Peterbilt Motors Company,Port Angeles School District, Philips Healthcare, Denver University
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