OneTouch AT Network Assistant Room for Improvement

JamesStout - PeerSpot reviewer
IT Director at JVS Consulting

OneTouch is an entry-level testing tool that's coming to the end of its life, I believe, so it has limitations. For example, it can only test up to 1 gig of network speed. It would be helpful if they increased that to 10 gigs. 

It is also limited in the number of IP targets you can test. If you want to test how many hops or different sites, you should be able to hit a test button and say, "Right then, test these 20 IP addresses to see if I can reach them." It only does up to 10. Most of NetAlly's other devices, like the G2, can do unlimited addresses.

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DT
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR

The RJ45 jack on top of the Linkrunner has not been able to handle the constant usage at my last location and current employer. With all of the unplugging and plugging in it would cease to function and I have sent them in for repair under Gold Support. I don’t know if it was the solder joints breaking on the board, the copper connections in the RJ45 or something else.

When I say that we use the Linkrunner a lot I’m not exaggerating. We use it daily and probably plug/unplug around 10-20 times easily.


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it_user556530 - PeerSpot reviewer
Manager at a educational organization with 501-1,000 employees

The dashboard is one area with room for improvement. Before, it was a product from Fluke; now it's been bought by NetScout. I really would like to see graphics on the dashboard. Right now, there are no graphics. It only shows raw data, and it's kind of hard to decipher what it means. If I see it, I can do that, but if I'm not here and we need somebody else to read the data to me, it is a little more challenging. The GUI should be colorful, the way it was before. That's one thing.

Another thing is it would have been better if they had embedded a management WiFi antenna. If you are in a location where there's no internet cable available, you're going to have to buy your own USB WiFi receiver in order to manage it remotely.

Sometimes, I know the IP address I'm looking for, or sometimes I know the host name I'm looking for. On the Fluke, the software, there's no search box. I cannot search by IP address, or host name. I have to scroll over thousands of addresses to find what I'm looking for.

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Buyer's Guide
Network Troubleshooting
March 2024
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it_user533073 - PeerSpot reviewer
Sr. Systems Engineer at a pharma/biotech company with 501-1,000 employees

Pricing, but you take what you get.

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Buyer's Guide
Network Troubleshooting
March 2024
Find out what your peers are saying about NetAlly, NETSCOUT, Wireshark and others in Network Troubleshooting. Updated: March 2024.
765,386 professionals have used our research since 2012.