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OneTrust GRC Pros and Cons

OneTrust GRC Pros

LB
Manager, Information Security Risk at a university with 1,001-5,000 employees
One of the valuable features of this solution is it has the ability to review fourth and fifth parties to the nth degree.
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OneTrust GRC Cons

LB
Manager, Information Security Risk at a university with 1,001-5,000 employees
They could improve by offering free help. A solution, a lot of times, is not just the use of the solution. For example, it is the overall engagement, how well do they support the system, what is their SLA, and how long their response time is to an issue. It would be beneficial if they had some type of professional services where they offer the first five hours of professional services a year for free. That would be a substantial benefit rather than having to buy professional services or professional services packages.
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