Stable, responsive and helpful technical support, and the support calendars save us a lot of time
What is our primary use case?
We use this product for engagement to critical outages, so we use the smart bridge functionality. All of our entire support staff is in Everbridge. Anybody and everybody that we need to get ahold of from a production perspective is in Everbridge, and we use it to engage them. This can be both singularly as an individual or as a group, and it has a calendar that escalates up the chain. If a primary or secondary don't respond within a given amount of time, it'll go all the way up to, in our case, the VP, which is what's required by our organization. We also use it to send out notifications to… more »
Pros and Cons
"The most valuable feature is the support calendars."
"I would like to have a little bit more flexibility in the member portal."
What other advice do I have?
My advice for anybody who is implementing Everbridge is to do your homework. Make sure you know what you want to implement and why. If you have a clear path forward, then the implementation is pretty straight forward. Also, if you use Everbridge to help implement, listen to what they have to say. They know the tools inside and out and may have a better way of implementing it than what you might have thought. The biggest lesson that I have learned from using Everbridge is that doing it manually is a waste of time and resources. It has given my team more the ability to focus on what it needs to…