OpCon Benefits

NickWilcox
Senior Applications System Analyst at Frandsen Financial
This is outside a bit of the day-to-day. We recently did a branch acquisition of another bank, though not a full bank. With that, we had to convert all of their ACH transactions. It was a very complicated product that we received from our core provider, Fiserv, for some translation programs. It was very cumbersome to run through the process, convert it out, get output files, etc. Without anyone touching it, I was able to automate the full process from pulling in the files from this other bank, converting everything needed, and posting it to our customer's account 24-hours throughout the day. We run the ACH process around the Fed window about four times a day: 2:00 am, 10:00 am, 2:00 pm, and 7:00 pm. We are not staffed all those hours. If someone were to actually run through all those steps, it would take maybe 15 minutes per each file. This is if someone were to manually do it. So, that adds up. The main thing is we can let it run at two in the morning without staff. It of course ran in less than 10 minutes, since it was automated. The product allows our full-time employees to be repurposed, not eliminated. We turn ourselves from operators who used do everything to reacting or being proactive. We have a night operator whose whole evening was just initiating, running everything, and watching it. My predecessor and I have been doing a staggered approach, taking these tasks out of the night operator's hands and putting them into OpCon. This still gives her the control where she can initiate via the Self Service portal. Now, we're hitting that phase where I can start to let it run on its own. She's become more reactive with the handful of things that she's still doing. Our night operator loves it. Granted, she is one of those people who is always up for change and improving things. The way that she used to run things in the IBM mainframe was more isolated. She would see the output as a whole: That process A and process B were running, but she didn't actually know the details. With OpCon, she likes to have it up to watch it (not that you have to have someone watch it closely). She uses OpCon because it is easier for her to troubleshoot if something were to come up by seeing where things are at, what step it is on, and observing colors change. The team members' reaction to the change has all been positive. Everyone has a different feel for it, but everyone sees the positive. I do my best to put a positive spin on it. It's not so much taking anything away from anyone. It's just converting it into OpCon, running it, then determining, "Is intervention needed? Can it run on its own?" View full review »
TobyFinnegan
Director of IT at Frontwave Credit Union
OpCon makes it so we are lights-out for most of our morning and evening processes. It makes it super easy to notify us when something is wrong. It allows us to incorporate a wide range of custom processes or notifications. It's pretty agnostic in terms of how it does things. It doesn't matter how you've been doing things. As long as it can be called and given a command line parameter or interface parameter of some sort, it works really well. The biggest attractor is it allows us to incorporate so many different processes that wouldn't normally work together, making it a seamless schedule of events that happens and is really easy to both manage, update, change, and review. It's just a really slick piece of software that makes things super easy. From the sixth through the 17th, that is where we have some sort of processes that have been out for the day. We have 324 schedules, 177 subschedules, and 2,996 jobs defined. Everyday, we have about 30 different processes defined. On special days, like end of month, first of the month, etc., we have a lot of stuff to find in there, which means there's no person doing it. It's all done by the system, taking that workload off of having a person. We are able to make sure that we have people concentrate on the things that really require a person and not the remedial tasks. This has been a huge advantage to having the software. Our manual processing has been automated in the realm of 70 percent by this solution. There are only a few things that we still do which require a human touch. The solution has streamlined operations. We have written custom jobs to do particular things, but OpCon is definitely the one that manages running them at particular times. Often times, those jobs have to run after hours. So while we still develop and spend time and man-hours writing code, once it's done, OpCon is running that in the afternoons or evenings. This is usually done during off hours when a person would normally be required to be here and do it. Instead, OpCon is available, consistent, reliable and easy to get things in and working quickly once we develop and get them working. OpCon takes care of the entire process, including notifications that we define if something were to happen so we know what to do next. Again, it's simplifies the entire process. The solution freed up employees to do more meaningful work as a result of automation. However, tasks like managing user credentials, permissions, or access takes a human eye to determine what to do next unless it's something very straightforward. I can't really have OpCon go through and determine that user X needs to be moved to group Y unless it's a scripted piece. That still takes a human eyes and is done by people. OpCon has taken away things that happen repetitively every day, regardless of what's going on. It has definitely allowed us to separate those two process. We have three employees (four including myself) who have been doing these processes in some capacity in the system. The workload that I would normally be doing, I push a lot of those jobs over into this and define a lot of them. Probably anywhere from 20 to 30 percent of what I do, I've been able to offload in OpCon. For the other staff, the evening and morning procedures are the biggest in terms of freeing up time because these are the things that we do before we open and after we close. Of those processes, nearly 90 percent of what we would normally have done with a person have been moved over. Our employees are happier doing things that require them to think. When you're doing the same task over and over again, it's pretty remedial. It is nice to have a system take care of that for you. People tend to want to be able to think about what they are doing and have some brain processing going on instead of doing simple data entry. Overall, I expect that they're happier about the piece that they're working on versus doing the things that OpCon never complains about, which is the same thing every day. View full review »
reviewer1240275
Administrator, Core Application Services at a financial services firm with 201-500 employees
It's important to keep in mind that OpCon and KeyStone, together, are a completely different animal than Spectrum and UC4. They are separate systems. They work differently. What we gained with OpCon was the ability to continue to automate everything. That was the real key for us. It's not that we got better at it. We were just able to continue that level of service, which was our goal. I can't tell you what it would be like if we switched from another automation tool to OpCon for the same core system. That's not what we did. It's just that OpCon happens to work so well with KeyStone. I don't think there's another automation tool out there that's going to be able to touch it. Total automation is our key and Corelation, which delivers the KeyStone product, is not looking at automation. I think they know they have a good partner with SMA, so they don't think about it too much. Their point of view is that they want you to do the batch processing from within the core. SMA's perspective is, "No, you want to automate all of that." Of course, that's what we wanted as well. SMA's vision was the same as ours. What OpCon really gains for you is the ability to have total, lights-out processing in a way that the core vendor doesn't quite understand or have experience around. And it's okay the core vendor doesn't have that experience because SMA does, and that's where its real value is. It will get you to the place where you can have complete, lights-out automation. We've automated everything that runs in the batch or customization-batch updates for KeyStone. A typical day for us has 70 schedules and 496 jobs. At our credit union, we haven't had an operator since 2003. An operator is in the role where, when someone at a certain time of a day is running a batch job through the system, they're watching to see what happens with it. They're making sure the files are in the right place and the output goes where it's supposed to. We replaced that in 2003 when UC4 it started doing all that for us. OpCon has just picked up where we left off. It handles everything. And whenever it comes time to implement something new at the credit union, we're going to make sure that OpCon's driving the batch-automation on the backend. If we're running 70 schedules and almost 500 jobs every day, we can't watch all that. There's no way. And we shouldn't have to. Automation tools are so robust, and they have been for 15 or 20 years now, that automation is a given. Any credit union is going to be automating as much as they can. In terms of freeing up employees through automation, we've also been automating processes for other departments, not entirely with OpCon but with other solutions as well. We haven't eliminated positions as a result, but we've helped free people up to do other work by taking away repetitive tasks. OpCon allowed us to do that. They have been freed to do more challenging tasks. We would never get rid of a position because their stuff has been automated. We would just free them to do other more valuable tasks. By using Solution Manager in OpCon, we've been able to automate tasks for seven departments. Each one of those represents a task that was repetitive that we were able to automate, at least somewhat. We don't look at it as individuals or FTEs, but rather as departments that have we helped become more efficient by our automation process. View full review »
Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
reviewer1246428
VP IT at a financial services firm with 11-50 employees
If I did not have OpCon, I would have to hire full-time employee to do all of the work that OpCon does. We probably save about $40,000 to $50,000 a year by being able to schedule everything. Plus it's reliable. If an employee doesn't show up for work, someone else has to fill in, and things might be late. OpCon works. I wake up in the morning and the first thing I check is my text messages. I see a text message from OpCon that End-of-Day was successful the previous evening. That way I know people can come to work and everything is on schedule. Another benefit is that, in the past, employees would have to call the IT department to run certain batch jobs in our core banking system. We don't want to give the privilege of running a batch job to an accounting clerk because they could accidentally run a batch job that they shouldn't and cause serious problems. We were able, with an additional piece that we purchased from OpCon called Self Service — a web-based platform — to create a button for the accounting department to click. As an example, we have to process ACH and when an ACH file comes in, the accounting department needs to look at it for certain exceptions. And then our support services department needs to look at it for certain exceptions. When each person is done with their job, they go to their Self Service page and push a button. When OpCon sees that two buttons have been pushed, it knows it can continue with the job. So the employees don't need to call IT. We've programmed OpCon to take over the job when it knows the employees have done their jobs. We have about 40 schedules on an average day and, within some of those schedules, multiple jobs are done. When we moved to our new core banking system, we had to do everything manually. Once we put OpCon in place, it took over doing close to all of that; about 99 percent. We continue to look for things that OpCon can do. There might be a scenario where an accounting clerk has to download a file and open it up and put files in certain places. When we find something like that, we see if we can work through the process and let OpCon do it for them, or do part of the job for them. I know there are still things out there that can be automated. OpCon has definitely freed up some employees to do more meaningful work as a result of automation. During our first month on our core banking system, because I was responsible for that system, I or my systems administrator pretty much spent all day manually downloading files, running batch jobs, uploading files, processing things, and moving them to archives. That was good because it was a new system. Neither of us had done those kinds of tasks. So we now understand what's involved. When it came time to program OpCon, we knew exactly what we wanted done. It was very nice to move those jobs to OpCon, one-by-one, and free up our time to go back to our regular work. We're a small organization, there are only 35 of us. OpCon freed up three people in IT and probably the equivalent of another FTE. Someone else had to deal with getting files from the Federal Reserve and sending files and they don't have to do that anymore. OpCon does it. We're now free to work on other projects or other problems. The things that OpCon does, they're routine; it's the same thing day in and out. Go to this credit card processor and get a file, bring it over here, upload it here, run a batch job, and send out an email. It gets very boring doing that every day. There's more interesting work we can do. We also have some jobs that take a lot of network bandwidth and we use OpCon to schedule them to run at two in the morning and they're done by four. That way, people aren't affected during the day, so we've made better use of our bandwidth. Finally, we're in Oregon, so about once a year we might have snow to the point that they shut the city down. My SA or I can remote into the credit union and check on OpCon and make sure that all the jobs are running. We have a couple of managers who can remote in and do their pieces and push the OpCon buttons to tell OpCon to finish up the job. In the past, we had to have at least two people come into the organization to process ACH or payrolls, etc. Now, we have the ability to work remotely if necessary. View full review »
MartinTargett
Director of Production Control and Operations at NYSDOT
The part that jumps out is the notification process. The agent can now notify us, by email or text messages, when any jobs have failed or when any groups of jobs have finished successfully. Previously, it was a manual process where somebody would say, "We finished the work now," or, "A job has failed," and then they would have to start sending out emails or calling people to notify them when we received certain errors or reached certain stages in the work. That part has been automated. We anticipate, in the future, that it will save us time mainly because, with the old scheduling package, we would have to manually identify and calculate dates for the next 12-month period. We would have to do that every single year. That's a very lengthy and accident-prone area and, by automating, we expect to see a reduction in effort from the staff. View full review »
ArturoRivera
IT Manager Business Solutions Delivery at CBC Federal Credit Union
The biggest improvement is the batch automation. We don't do anything manually anymore; everything is automated. We did have a very highly skilled employee and the job he left for was a job with a bigger credit union to run their OpCon shop. That's how good he became at it. His skill set was at a very high level, where he automated up to 90 percent of what we do. We very rarely have to manually upload. We've automated about 50 to 60 processes, and that number is growing. We are adding on our mortgage platform to automate that. And that number does not include the OpCon buttons they also use for on-demand stuff. It has also helped to streamline our operations. We contract out our collection department so they are no longer housed on our system. They're housed on another platform. OpCon is able to not only pull in our data, but it also, on a daily basis, updates that third-party. In addition, if there are any updates coming back, OpCon will check on a daily basis and send it back. That's just a sample of how it automates. Another example is how we automate our daily FedLine. The most important job files that we run are our ACH, our Federal postings for credits and debits. We totally automated that where there is no longer any manual intervention. We upload the Fed file; it comes in and OpCon is smart enough to know where to place it and how to run the edits. It's also smart enough to know that there are delay times. Before OpCon, we were posting them the next day, manually, one after the other, because there are four to five that come in and out throughout the day. Because we were able to automate it through OpCon, we can now post them when they actually come in. They are posting throughout the day now. For example, at 12 in the morning there is our major posting, and it's posted right when it should be. Members are actually getting their paychecks or debits and credits right when they should happen. That was a big one which was very member-impactful. OpCon has also freed up employees to do more meaningful work as a result of automation. They're not having to go into Symitar and run a job. Instead, they can simply run something. They've also found innovative ways to use it as well: "Hey, I have this thing that produces an Excel file. Can OpCon just grab it and send it out to this other vendor for me?" And the answer is, "Sure, that's not a problem." Our employees are thinking outside the box, as far as utilizing it goes. Even though they don't generally know OpCon, they know what it's capable of. In some cases, they're building their own little building blocks of automation themselves. The main employees who have been freed up are in our accounting, item-processing, and lending departments. In those three departments there are about 15 employees. All depend on OpCon to do something for them. We're not that big of a shop. We have about 100 employees in total. Our employees expect automation now. Prior to that, it was nice to be able to run something and for them to get their data. It was awesome. Now, as they know that it's a standard process, they're not as excited. They just expect it now. If you would tell them: "Oh, no, you have to manually move this from here to there," they would probably come back and say "Wait a minute, my other thing is automated. Why can't this be?" If we're counting all the manual intervention, as a percentage, I would say that OpCon has reduced data processing by 90 percent, through automation, the efficiency, and the eliminating of manual errors. View full review »
reviewer1292079
Operations Analyst - Primary OpCon at a financial services firm with 10,001+ employees
Before we put OpCon in, we had some institutions which we tried to keep running in the same way, as we have standardizations. However, there are certain times of the month, such as the end of month, where some of the institutions want to run special jobs at a certain time during the process. When we run them manually, sometimes those jobs would be forgotten. The operators would forget to run them or run them too late. With OpCon, once they are in the schedule, the operators no longer have to think about it. Once we put it in, it is done every month at the same time, then our customers are happy because they are not missing jobs that they wanted run at specific times. It makes everything simpler. Once OpCon is in, it just repeats day after day. We don't have to worry about whether a process will be missed. It will run every single time. We are not dropping jobs or missing stuff. When you have multiple institutions, it's very easy to miss jobs. You get on a roll, start doing things, and then forget somebody. With OpCon, everything is done. It runs faster, especially with automation, because one job runs after another. It has to be much quicker, though your speed will depend on your system. E.g., jobs that used to take us a month are getting done by six in the morning, freeing up the morning schedule. End of the month used to take us a long time to run. We would be bumping up against the next day's window. Now, we don't have any issues with that. OpCon mostly allows employees to concentrate on manual jobs, or extraordinary jobs which come along. They can concentrate on other things, not worrying about the day-to-day process. So, it frees up their time to concentrate on their other work, instead of actually running the system. OpCon frees things up where we don't have to hire an extra person when someone is gone. A backup isn't needed; one person can do the whole thing. Employees love it, because they were overburdened before. They will not be replaced in their jobs because of all the manual processing and everything else that they are doing. We are not letting anybody go because of OpCon. View full review »
reviewer1242813
Vice President of Information Technology at a financial services firm with 201-500 employees
Our most recent automation project had to do with our mortgage origination system where we automated virtually all of the steps being done by a human. This was about two hours worth of work each day, if done manually. This has to be done 365 days a year (weekends or holidays, it doesn't matter). Now, OpCon runs those steps each day. It finishes in under a half an hour and is done before people even have to come into work. This was a project that benefited us tremendously. With this project, we made people's time available to do more effective things. We didn't eliminate any staff, but we weren't even trying to. We were trying to make tasks able to be done more consistently and automatically, then allow the staff that used to do them to work on other things. There used to be either one or two people who had to do this job every single day. So, the automation project affects those two people. Indirectly, it probably benefits 20 to 30 people by having work automated and time available to do more effective things for the company. At first, people were skeptical that the work could be done properly. They wanted a solution, but were afraid that it might not work or would not perform as well (as them). However, they are very happy now with the fact that they don't have to come in at 6:00 a.m. and work on holidays, etc. The solution streamlined our mortgage operations. While somewhat small, we just recently added automation to an everyday process. This is just one of those things where now nobody has to do it. There was a file that needed to be downloaded from our credit card servicer and moved to a different place on our network, then renamed. You also need to archive the file that was there from yesterday. This was a relatively straightforward set of tasks. I don't think the automation project took very long to do, probably a couple of hours, likely less; it took somebody 15 minutes a day. Now, nobody has to even think about it, as it's just there automatically. We have had two similar, recent projects where it was a question of downloading files made available on a daily basis, putting and renaming them where they need to be, and then managing archives of the files afterward. View full review »
reviewer1250583
Senior Core Systems Specialist at a financial services firm with 201-500 employees
The biggest benefit, as a department, is it has allowed us to move away our focus from manually processing all daily processes with our ACH and shared drafts, reports, etc. It's allowed us the opportunity to work on different projects and upgrades within our organization. It's given us time back from needing to have someone onsite manually processing everything from 6:00 am until 10:00 pm at night. We are about 92 percent automated right now. It has streamlined operations, specifically with the timing of our processes. We don't have to worry about if things are going to run at a certain time. The automation allows us to say, "Okay, we want this to run at this time, and this to not run until that is done." So, it has really streamlined the accuracy and timeline of when jobs run throughout the day. Employees have been very positive, as far as the changes in their tasks are concerned. For example, our payment services and accounting department use Self Service. This has helped them from their old manual process of taking anywhere from 10 to 15 minutes for a job started to a simple click, then the job is done. So, they have been very excited to not have to go through such a rigorous process just to run one step. View full review »
reviewer1247148
System Administrator at a financial services firm with 51-200 employees
We automated our nightly update process and, in doing that, we freed up employees to be able to do something else and not have to worry about that. In my area, we have six or seven who have been freed up, and I've also expanded it out to more of our operations. For example, before, people would tell us that something was ready to be run and we would ask somebody to actually run that job on our core. By using the Solution Manager that OpCon provides, employees can kick that job off themselves. So it has freed up even more people. The employees involved have embraced the changes. They are happy to be able to focus their time on more meaningful tasks. Giving them that button via Solution Manager, they are happy to hit that button and that they don't have to wait on anybody else. It has saved us time. It's more efficient. It's just streamlined our entire IT operations. Before, we had batch files running on certain servers and they were all over the place; this server did this, another server did that. But now, everything is streamlined into one. All the automation, processes and moving, is happening straight through OpCon. The run of a day is all happening through this one server. In the past, when an issue would arise, we'd have to troubleshoot and figure out where it was running, what's happening, why it was not working. Now we have a central point to focus on to be able to know what's happened and move forward. We are running 13,935 daily jobs through OpCon, which represent approximately 1,200 daily schedules that we're running over the course of a month. We have automated about 75 to 80 percent of our manual processing. And we're still building and adding things to it every day. In addition, if a process used to take 20 minutes to do, it may only take 10 minutes now because somebody has the whole process in their control. The nightly update process, that used to take at least a few hours, now that it runs automated, runs in an hour-and-a-half or so. So there are some significant gains. If I had to estimate, I'd say our data processing has improved by 70 percent. View full review »
reviewer1241877
System Analyst at a financial services firm with 51-200 employees
It improved our consistency on how batch jobs are run and their schedule. It used to be left up to me or another operator to do the postings of these jobs. They were not always done on time. If it was supposed to be done at 8:00, then it'd be done at 8:10 or 8:15. Now, 8:00 is 8:00. Jobs are more efficient, and with the schedule, there is no variation on the time. These things will be run. The other part is some of these jobs have prompts in them. You had to answer those prompts and make sure you were consistent in your answers. If you rely on a person to do it, sometimes those answers are not done correctly. Whereas, with OpCon, it will always be a consistent response to those answers. There is no deviating whatsoever. This reduced the responsibility of another operator who can be moved over to do something else. It went from that person doing the job to monitoring what is going on in OpCon. It also has expanded their job responsibilities to other things that need to be done. The solution has streamlined operations. E.g., we have at least 20 different jobs in our nightly process. These have been streamlined within OpCon using one master job that does each one of those different batch jobs for us. It has freed up my time because the other operator and I use to tag team. It also helps because I don't have to come in for month-end or nighttime processing. We don't need a nighttime operator, which is nice. You can sleep in and get notifications if something fails, which was a nice part of it. If something is processing, and you want to make sure that it processes okay, this is probably one of the best things about the scheduling and automation of the solution. It does free up your employees to do other things. You no longer have to worry about them missing a step or not posting on time. It gives me more time to program. For others, they now work on other things that we have in our IT department. This goes to some of the networking things that we have going on, help desk situations, and looking at what is the latest and greatest in things out there that we can dive into in terms of home banking products, e.g., if we can add things to those features. View full review »
JoeRocco
Operations Manager at a construction company with 1,001-5,000 employees
It cuts down on phone calls from other departments because they can monitor their own work, once we set up their projects. I've got eight individuals who work for me and, before we had OpCon, I lost about two of them a day to processing our Check 21 files. That whole process is now completely automated. Instead of performing the work, they're just monitoring it through OpCon. I've gained back two full-time employees to use in other areas. Instead of being "button-pushers," they now monitor the processes. Five of my team members, and me, have been through the OpCon training, and they're getting more and more involved every day. They're slowly rolling out some new jobs and learning how to tweak and manage it. With ACH, I get about a half an FTE back. I haven't had to add anybody to my department, whereas without OpCon, I would have had to add one or two bodies. In two weeks, OpCon has done 15,677 jobs that an operator would normally have had to do. It has significantly streamlined operations, and it does things right, every time. View full review »
reviewer1240278
Systems Developer at a financial services firm with 51-200 employees
Previously, we would receive a file from a vendor, then we would have to go through and make changes to individual accounts in our core system. There are probably between 10 to 20 accounts any given week. It probably took around five minutes for it to run through the report and make all the changes, and that was if there was nothing complicated with all very straightforward changes. Now, that is done in 30 seconds. We receive a report once a month of bad email addresses. Someone would have to go through and search each one of those individually, and there was a time when there was 300 email addresses on that list as we were working through putting in tens of thousands of email addresses in our system. As we're working through those on marketing campaigns and getting bounce backs, we've been gradually removing them. That used to take an extremely long time for someone from marketing to go through, search each individual email address, and remove them from all instances and places where it resided in our system, where there could be 10 to 20 on any given account. Since implementing that process, it takes five minutes. Now, it does it all automatically. It looks at every possible location and removes it in all areas. We've been able to clear out that list and completely remove it from the vendor system, so we aren't getting charged for the bounce back. This solution has freed up our employees to do more meaningful work. Some portion of everyone's job has been automated, and that's probably by two to three hours a week. So, that is 120 employees times two to three hours a week. The change has all been positive. Employees don't have to do the simple busy work anymore. They are able to spend more time doing the stuff that impacts our members in a positive way. IT is probably the biggest area of our organization that has seen incredible improvement, since we were the ones doing a lot of the batch jobs and running a lot of the group jobs that would impact multiple accounts. However, every department has had reports automated. View full review »
reviewer1246431
Manager at a financial services firm with 1,001-5,000 employees
We're able to complete our nightly processing about 10 percent faster. We've also been able to eliminate manual touches on our systems and we're down to five actual touches to make nightly processing go. The ideal is for us to become a "lights-out" organization at nighttime. We're really close to that. Before OpCon, there was a team of five that was doing nightly processing, almost through the night. It's always difficult when you're changing people's processes and you're changing their work, but they've been able to handle the differences in their jobs. Overall, the reception has been positive. We've automated hundreds of processes since deploying OpCon. We're up to 78 percent automation of nightly processing. Being able to automate the nightly processing is super-useful. It has been streamlined through the process of automation, which is great. The nightly processing is easier. For daily processing, we haven't seen results yet when it comes to freeing up employees to do more meaningful work, but eventually we will. It's just a matter of getting through the process. Once we get this down we'll be able to free up more people to do more work in different places. OpCon has also reduced daily processing times; not as much as I would have expected, but that's because we haven't really optimized anything. View full review »
reviewer1248072
Core Application Programming Manager at a financial services firm with 201-500 employees
When we first got the solution in 2009, we were on-premise for our core vendor as well. We had two operators, full-time positions, who would run our Good-Night. Over time, probably within a year or so, both of the operators retired and we didn't have to hire new staff. So it replaced those FTEs. We used to have to process all the ACH warehouse items manually. Now, with EASE and OpCon, it's just done through notifications and all we do have to do is correct exceptions on a daily basis. That's allowed us to be more "deep-disaster-recovery" ready. Personnel don't have to be onsite to do that now, they can do it remotely. We definitely have been able to repurpose employees and free up a lot of the busy work and let them focus on the important parts of their jobs. I would say 30 to 40 employees have impacted over the years. They have reacted very positively. Our queue is always full of new ideas about what to implement. The well is deep in terms of what we can do with OpCon. It's just getting the man-hours to automate. We're 10 years into the software. It's hard to gauge how it has affected our data processing times, year-over-year. But at first, kicking off jobs and scheduling jobs was entirely manual and we had all these different holiday schedules we had to keep track of. It was just a mess of paper that our operators would use. OpCon was able to just have all those frequencies built to the point where we can just review them on a daily basis. At that time, it improved things almost 100 percent. View full review »
MarkRoshier
OpCon/xps Support at Nationwide Building Society
OpCon has streamlined the batch. It's made it quicker. We're processing work a lot more easily now, given the dependencies and frequencies we have. We don't really have to think about checking things. It's all there in the system and done. When we first brought it in, we saved on people's time. We freed them up to be able to look at the future. We freed up two or three people who used to have to work on it all the time. In terms of batch savings overnight, we've probably saved a good couple of hours per night on batch scheduling. View full review »
Jean-MarieLEBORGNE
Engineer at CONSEIL DÃPARTEMENTAL 83
A year ago, we had an issue with our financial software and another software. While the two tools were still working together, we were not able to find a solution to manage night jobs without OpCon. We found a definitive solution because we have jobs running during the night. Without OpCon, we would have not been able to make all our jobs work. After five years, it's hard to remember what OpCon wrote because it has changed our everyday jobs. The solution has streamlined a lot of our operations. Seven years ago, our everyday tasks were manual with their scripts. After four or five years, this was not so really reliable. The way OpCon is built, it has helped us to improve our scripts, making them more reliable and precise. It was easier for us to assure our colleagues that everything is working. Our everyday view is more precise now. We know precisely what is running and what will be running for our IT. OpCon helps for when we have to manage a shutdown for our systems, which happens once a year, by improving the way we prepare for our shutdowns. View full review »
reviewer1254588
Computer Operations Manager at a financial services firm with 501-1,000 employees
It has reduced our manual processing times by a good 75 percent. We had over 500 processes a day, since we process jobs for over 40 clients. We were able to automate all that. OpCon has definitely freed up our resources and allowed us to continue to bring in more clients without adding additional FTEs. Because we are a 24/7 operation, we have 13 employees. We have doubled our client volume without doubling our employees. As far as streamlining, goes, the scheduling allows us to schedule jobs with different frequencies, and it prevents manual errors and eliminates keystrokes. View full review »
PhilippeLLORET
Manager Applications Operation Group at Groupama Supports et Services
OpCon has streamlined our operations. With OpCon, we have reduced the number of jobs by about 17 percent and we have execution times running on a schedule. It's a good way for optimizing and automating the scheduling of our programs. One of the advantages of OpCon is the ability to use the API and web services. We couldn't do that with our previous solution. We have been able to change our procedure for ticketing. When a job is down, we can immediately create a ticket from OpCon in our ticketing solution, which is ServiceNow, using the web services. View full review »
reviewer1243401
IS Operations Manager at a financial services firm with 201-500 employees
One thing that we had to introduce about three years ago in our bank was exchanging high volume monetary files with other banks on a mission critical hourly basis. We would start doing the exchange at about 9.30 a.m. every day and it would go through until 2 a.m. the following morning. It was very time-driven. Our customers were heavily reliant on it because it was money that was coming to fund their accounts. OpCon allowed us to fully automate the process, right down to when it went wrong for any reason, it would alert us. Rather than having to employ three staff members to manage the process over the period, it just runs. It tells us what has gone wrong. Every day, every hour, we do two full exchanges and they just happen. Another thing we've been able to do with OpCon is to give our business users a level of self-service and automation for themselves. We don't have to be here to do things for them. OpCon will just do them for them. OpCon has absolutely streamlined our operations. We went from getting requests to do something and the end-user waiting for however long it took us to get around to doing it, to their being able to do it for themselves. We actually got rid of our third shift with one of the operators going off to work in another part of our IT division. Now, the third shift effectively goes on unmanned. We allow OpCon to run things for us. In addition, with the automation, the solution has definitely sped things up enormously. There's less human interaction that has to go on now. We just wouldn't be without OpCon. View full review »
ElizabethTinajero
IT Operations Systems Analyst Lead at Credit Human Federal Credit Union
Utilizing OpCon has enabled us to achieve almost 98 percent automation throughout the enterprise. We have over 15,000 jobs in OpCon. The solution has also streamlined operations. We were utilizing six people to do our processing and sustain our environment prior to using OpCon, and now we are only utilizing one person for that. And that person, who is currently working primarily on OpCon, has been freed up to do other work, other scripting. He's also able to do additional admin work within the IT environment. OpCon has taken employees out of day-to-day, manual operations and given them an opportunity to grow in other areas of IT. They have been dispersed throughout our IT department in various other functions and roles where we needed additional staff, including our client services PC area, our server support area, and some of the other admin work areas. They no longer have to do repeatable, menial tasks just running batch operations. In addition, nightly processing would take about 10 hours prior to OpCon. Now that we're running on OpCon, it takes two. View full review »
RonBroaddus
Systems Director at a financial services firm with 51-200 employees
The solution has streamlined operations. A good example is our ACH processing. We used to have somebody come in early in the morning to do all of our ACH processing (our incoming items processing). They had to be here early and run all the jobs manually. They did all the processing by hand. Now, it runs automatically at three in the morning. When they come in, all the work's done. They come in later and don't have as much work. It's reduced our workload drastically. The solution has freed up employees to do more meaningful work as a result of automation. They don't have to sit there and wait for files to download. They don't have to stare at the screen while a process is running. It all runs in the background, doing it for them. When it's ready and prompts them, they know that they're ready to go on with the next part of their job which requires them to do something. A lot of employees love OpCon because it was a very mundane, cumbersome task to sit there and download files, waiting while it was processing. It was not exactly fun and exciting. It's not so much that we have freed up an employee or gotten rid of an employee. It's just that they have more time to take on more duties. We haven't really had to add employees. View full review »
MikeAbbe
Manager of Remote Services at Dow Chemical Employees Credit Union
We're currently running 900 daily jobs in the system and OpCon allows us to do more because we don't have the human resources to run that many jobs. Now, with a system that can automate things, we are able to add a lot more volume to our day and to increase our job count. It allows our business to process a lot quicker. We can process more in real-time instead of waiting until the next day. It has enabled us to move from traditional batch processing to more real-time processing with a lot of our processes. We've automated close to 250 tasks. In our IT space, we've automated 100 percent of the jobs that were running manually. We have also automated some tasks in our accounting and our item processing department. The automation on the accounting side drastically changed their jobs. I know because I was involved in working with their teams. And on the item processing team, close to 75 percent of the manual tasks around the core system have been automated. OpCon has also reduced our data processing times because of the way you can build out workflows. It can run things in sequence. It's not restricted to a linear process, so you can run multiple jobs at once, allowing for multi-threaded jobs. As a result, we have been able to cut our nightly processing job from three hours to two hours. View full review »
CarynWright
Senior Analyst at iQ Credit Union
Before OpCon, it was a person's job to just manually run a bunch of things, like file transfers. And someone had to set up nightly processing within our system. Now, nobody has to do those things, and nobody forgets to do them. It just does them. It has improved our efficiency. We don't have to log in and download files and transfer them. We haven't freed up a full person's job using it, but there are a good handful of people for whom it has freed up about half of their time. And those employees love it. A lot of tasks are based on certain times, and they're no longer stuck doing those things at those times. We don't have to have anybody coming in early anymore. They can focus on the processing part of their jobs instead of the file moving and downloading. The solution has also reduced our data processing times by about 20 percent. We're still in the building process. We have a lot more to go. View full review »
ScottPortwood
AVP Operations at Dickinson Financial Corp.
We have automated 95 percent of our processes since deploying this solution. We use it to process our entire nightly update when we are running our updates for our DDA savings, CDs, and loans. It runs everything in order. We set up dependencies, where one job can't start before another. So, it's good for making sure that things stay in a good order and run the way that they should run. The solution has freed up at least one employee to do more meaningful work as a result of the automation. We only have five FTEs in our group. We can view what is going on with the system. We have better control of when things are run and how they are running their statuses. It just gives us a complete overview. View full review »
AaronWright
Core Operations Analyst at a financial services firm with 201-500 employees
It is so simplistic that it gives us peace of mind. Before, we had all these processes that were run manually, such as different file transfers and jobs running for our core at certain times. Now, all that stuff is done automatically. We watch and make sure it's doing its job, which is mostly good. Basically, we go in and check multiple times a day to make sure jobs are still up and running, even though we get contacted as well. One of the manual processes that we moved to being automated is uploading jobs to our statement vendor. Previously, we would have to upload all of our statements manually and get the files physically, then transfer protocol them over to our statements vendor. When we built that into OpCon, we were able to build the job to run it at 7:00 in the evening on the days that statement needed to be uploaded. It will go into run the appropriate core job to pull the core member data that it needs, then pull it out and store it on one of our network drives. At which point, it will get moved, zipped up, and then moved through our OpCon FTP servers. Our employees are freed up to do more things automation-wise. It also gives us the ability to look at taking on new tasks that we typically didn't think of because we just didn't have the time. View full review »
CharlesMcClain
Application Support Analyst II at a manufacturing company with 1,001-5,000 employees
This isn't our first automated system, so it's hard to say how it's improved anything. The best thing is that the communication with our host system is better. It allows us to have more security. It allows us to have more information and more control than we previously had over the processes that are running in host systems. That has been an improvement. This solution has streamlined operations by giving end-users the ability to run things without having to get permission within the host system. That eliminated the need for other departments to have to send messages to operators in IT to run processes and host. Now we can give them access to run very specific jobs without giving them access to those systems. It has also freed up employees to do more meaningful work as a result of automation. There are multiple departments within this organization. We use it throughout the organization so it's huge; it has affected hundreds. The employees, as far as I can tell, are okay with it. They like it. I don't have a lot of contact with end-users after the development is over, so there may be different ideas, but I haven't had any complaints. View full review »
Adam-Watts
Unisys Infrastructure Support Specialist at a financial services firm with 10,001+ employees
It allows batch work to run as smoothly and efficiently as possible. If we are talking about a one-off job, it takes roughly five minutes to set that up, which is very quick. Results are pretty much instantaneous. It depends what frequency you put on the job. It could be a job that will not run for another couple of hours. But, if you set up a job and want it to run straightaway, it will do it straightaway. OpCon has streamlined operations. Going back 20 odd years ago, everything used to be controlled manually before. Now, it's just a flow of jobs. You kick one off, then there are just dependencies, one after the other. These jobs just follow those dependencies and do it all automatically, instead of somebody having to sit there and do it manually. From when it was first deployed, the solution freed up around 100 or so employees to do more meaningful work as a result of the automation. It reduced data processing times when it was first deployed. Back then, it probably saved a good six or seven hours on a daily basis. The amount time has shrunk since then, but that is not due to OpCon. It is more due to reduced processing times on the Unisys mainframe. View full review »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a wholesaler/distributor with 1,001-5,000 employees
Using OpCon has brought us better visibility into our world production tasks. This is the essential point in my opinion, because when a lot of jobs are scheduled on different platforms, without any interaction possible between them, it's very difficult to manage things. With OpCon we avoid this difficulty. It's very visual. Many of the tasks of one of our ERP systems, the invoicing and so on, are managed by OpCon. All the BI jobs that run on a daily, weekly, or a monthly basis, launch from OpCon and it gives us the capability of doing very clear follow-up. We are a small company so we don't think about it in terms of how much it has freed up employees. But it has helped us to share responsibilities with a third-party in charge of the 24/7 monitoring of our system. In that way it has saved time, at least for our infrastructure team. In addition, because we can manage each type of trigger differently, that alone helps save time. View full review »
reviewer1244556
Senior System Automation Analyst at a financial services firm with 501-1,000 employees
When we converted to Symitar in 2013, by getting OpCon we eliminated two of our operator positions because we automated everything with it. We repurposed both positions and assigned them more meaningful tasks to do. We've automated several hundred processes and no longer have any manual processing. OpCon eliminates operator error by having it all automated. It gives us consistency. View full review »
reviewer1253301
AVP IT Operations at a financial services firm with 501-1,000 employees
OpCon has eliminated man-hours spent doing repetitive things, and it's also made our execution much more reliable. To do what we are doing currently, it would take at least four or five people, full-time. Clearly, we've cut a bunch of FTEs out of the equation, so that has been a big deal. They have been reassigned to other things. Everybody loves it because they're able to now work on higher-value things. It also allows us to see metrics of how long our automations take, and control or manage to that to those durations, so we're able to reorganize and rearrange things at a rapid pace to get them completed faster. We have automated thousands of processes using OpCon. I believe we've automated 100 percent of our processing. I can't think of anything we're doing manually. In addition, OpCon has reduced our data processing times by, as an estimate, 25 to 30 percent. View full review »
reviewer1263174
National Monitoring, Capacity and Availability at a government with 10,001+ employees
I can't really provide many metrics showing the way OpCon has improved our organization functions because we have been using the product since 1997. So any metrics we would have had before we started using the product would be relatively useless because of how much we've increased our production loads since 1997. The solution has definitely streamlined our operations and makes onboarding of new applications very easy. And OpCon has most certainly freed up some 50 to 75 employees to do more meaningful work as a result of automation. View full review »
reviewer1242072
User at a government with 1,001-5,000 employees
It was the right solution to industrialize public data processing that was still manual. Time savings were crucial in this choice and automation. This also contributed to the optimization of the work of several people, who were able to devote themselves to other more interesting tasks. View full review »
Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.