OpCon Pros and Cons

OpCon Pros

NickWilcox
Senior Applications System Analyst at Frandsen Financial
We recently did a branch acquisition of another bank, though not a full bank. With that, we had to convert all of their ACH transactions. It was a very complicated product that we received from our core provider, Fiserv, for some translation programs. It was very cumbersome to run through the process, convert it out, get output files, etc. Without anyone touching it, I was able to automate the full process from pulling in the files from this other bank, converting everything needed, and posting it to our customer's account 24-hours throughout the day.
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TobyFinnegan
Director of IT at Frontwave Credit Union
The solution has streamlined operations. We have written custom jobs to do particular things, but OpCon is definitely the one that manages running them at particular times. Often times, those jobs have to run after hours. So while we still develop and spend time and man-hours writing code, once it's done, OpCon is running that in the afternoons or evenings. This is usually done during off hours when a person would normally be required to be here and do it. Instead, OpCon is available, consistent, reliable and easy to get things in and working quickly once we develop and get them working. OpCon takes care of the entire process, including notifications that we define if something were to happen so we know what to do next. Again, it's simplifies the entire process.
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reviewer1240275
Administrator, Core Application Services at a financial services firm with 201-500 employees
There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events.
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Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,757 professionals have used our research since 2012.
Janice Scott
Executive Director of MIS at a educational organization with 501-1,000 employees
The whole product is valuable to us because of the integrations that it has with the MCP and the Windows environments. You have to have the agent on each one of them that you want to monitor. The integrations that we have created are along the lines of extracting files and sending them through SFTP to another vendor. Those are the things that were taking a lot of time away from my staff.
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reviewer1246428
VP IT at a financial services firm with 11-50 employees
The most valuable feature is being able to schedule tasks so that they reliably occur each day, each week, each month, or sometimes several times a day... The scheduler works as it should.
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MartinTargett
Director of Production Control and Operations at NYSDOT
There are three features which are valuable: the automated calendar functions; the notification process for failed jobs or unscheduled events occurring, via email and text messaging; and the ability for the scheduling package to communicate across multiple platforms.
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ArturoRivera
IT Manager Business Solutions Delivery at CBC Federal Credit Union
It has also helped to streamline our operations. We contract out our collection department so they are no longer housed on our system. They're housed on another platform. OpCon is able to not only pull in our data, but it also, on a daily basis, updates that third-party.
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reviewer1292079
Operations Analyst - Primary OpCon at a financial services firm with 10,001+ employees
It makes everything simpler. Once OpCon is in, it just repeats itself day after day. We don't have to worry about whether a process will be missed. It will run every single time. We are not dropping jobs or missing stuff. When you have multiple institutions, it's very easy to miss jobs. You get on a roll, start doing things, and then forget somebody. With OpCon, everything is done.
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reviewer1242813
Vice President of Information Technology at a financial services firm with 201-500 employees
It can run scripted tasks automatically over and over without intervention. That is what it does and the part that I really like because repetitive tasks need to be done over and over, day after day, no matter what day of the week it is. It is difficult to have staff do these manually and consistently, especially over weekends or through the night. Instead, you can have OpCon do them.
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Michelle Lestrange
Data Center Manager at a insurance company with 1,001-5,000 employees
We're also starting to use its Self Service and Solution Manager. My team in the data center and some of the development team use the Self Service. Developers are using the Self Service for upon-request jobs for their testing. They used to have to go through us to schedule testing and now they can just go on and kick it off all they want. They have also really appreciated that they have access to view and/or submit jobs.
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OpCon Cons

NickWilcox
Senior Applications System Analyst at Frandsen Financial
It's not something you can just quickly grab, try, run, and play with. You have to get the knowledge and train yourself. It was easy for me, but I also took the time to throw myself into it. There is a learning curve to a certain extent. You have to learn the rules.
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TobyFinnegan
Director of IT at Frontwave Credit Union
I would like to have an interface with PowerShell. PowerShell has a lot of functionality. We use it a lot because we're a Windows shop. Having a built-in tool or interface with PowerShell would go a long way.
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reviewer1240275
Administrator, Core Application Services at a financial services firm with 201-500 employees
It would be great if you could create physically separate "clients," as I call them. I wish I could have a production client and a testing client and that they would be separate.
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Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,757 professionals have used our research since 2012.
Janice Scott
Executive Director of MIS at a educational organization with 501-1,000 employees
Stability is an area for improvement. There are FTP agents that run on the MCP and they are there so that we can transfer a file from the MCP to the Windows environment or vice versa. Sometimes, and nobody has been able to figure out why, it just goes down, and all of my jobs that need it are hanging or failing... It would be very helpful if they could figure out what in the world is happening with that FTP client that's on the MCP.
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reviewer1246428
VP IT at a financial services firm with 11-50 employees
It is a complex product to use. Programming the schedules is complex. It does require training from OpCon... I would like to see some online training, some videos. When I bring in a new employee... it would be nice if there was some basic information for her to look at to understand this program. Even for my systems administrator, it would be helpful if there were tips and tricks available.
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MartinTargett
Director of Production Control and Operations at NYSDOT
The calendar interface and the frequency interface is a very powerful, yet complex, section of OpCon in which all our staff have made mistakes. They have implemented what they believed was logically correct and then afterward discovered that their logic was flawed because OpCon did it a different way. That part, which is incredibly useful, is also incredibly dangerous. The interface or the ability to directly do more functions within the frequency definitely has room for expansion. As good as it is, it can be a lot better.
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ArturoRivera
IT Manager Business Solutions Delivery at CBC Federal Credit Union
Usage is a little complex. It's not like you can bring somebody in and they can just use it. They have to be trained... As far as complexity goes, it's right up there.
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reviewer1292079
Operations Analyst - Primary OpCon at a financial services firm with 10,001+ employees
There is room for improvement needed around setting up the calendars and frequencies. I would like more flexibility in what jobs run. Sometimes, with frequencies, I can't find what I want to without putting a little more labor into it.
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reviewer1242813
Vice President of Information Technology at a financial services firm with 201-500 employees
There is one feature that has been a difficult problem, and right now, OpCon can't do it. I'm not sure if it should be expected to, but we have tried to get it to where it could start a process on an external database.
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Michelle Lestrange
Data Center Manager at a insurance company with 1,001-5,000 employees
Of course they have a RESTful API within OpCon, but they have that new web services agent that we installed because we have some SOAP APIs and we had to interact with SMA to get things running. Our developers did do some tweaks, but we have now been able to get some test jobs running, and understand how the workflow goes back and forth.
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Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,757 professionals have used our research since 2012.