OpenLegacy Room for Improvement

IT Department Banking Industry at a financial services firm with 10,001+ employees
I think the features of many solutions can be improved, but not all have to be and they are not all urgent. The thing we need most is better support. It is hard for us to deploy systems because support is not always available. They sell the product licenses but they do not think about how to support for those who have problems like us which are immediate and urgent. Other factors matter less than being able to resolve issues quickly. Not everything is negative. The user interface is a good one because the access to the features is not difficult. But for countries like mine and businesses like financial services, the pricing and consistent accessibility to an operational system is imperative. These are some problems and the support for them doesn't go far enough. When we have these problems with the system, we have big problems with our customers. It really bothers me when we need help and we need something or lost something and can't get access to help quickly. This really creates some big problems for us and we cannot handle them or do something about it right away. View full review »
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