OpenText 360 for SharePoint Customer Service and Technical Support

Consultant at a consultancy
I believe we have this service agreement, and we are responsible for the contract with OpenText Process 360. We don't face any issues. There are different models they are offering. They are responsible for everything from A to Z. They are offering also another alternative where they have on-site support, plus a user model where they have normal support. What we have done is we are getting some professional service agreements with OpenText Process 360. They are inviting us officially. We are contacting tech support on a monthly basis. On top of this, they provide 24/7 support. View full review »
Information Technology Infrastructure Specialist at a financial services firm with 51-200 employees
My experience with support has been wonderful. With any technical issue you can get 24/7 Microsoft support, because after all it's a Microsoft product. So of course you will get very good support from them. View full review »
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