OpenText Documentum Room for Improvement
The user interface can be a bit more intuitive. OpenText has made an effort to improve the UI from where it was to where it is today. However, I think it can be improved a lot more.
View full review »AM
Anshu Mudgal
Assistant Content Manager at a agriculture with 10,001+ employees
The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing.
Additionally, OpenText doesn't support certain file formats, such as .rai. Some of our analyzed documents come directly from machinery. We utilize an IoT device, and some of the analyzed document files are directly generated by the machine. We then store them in the S3 bucket.
However, when attempting to import these documents from the S3 bucket to OpenText, they fail to open. This is the primary issue. As a result, we have to convert these files to PDF before they can be opened.
So, I hope for improved performance, particularly with a large number of documents, in future releases of the solution. Currently, our old software stores only eight million documents. However, we have over 15 million documents in our legacy software because we've been using it for the past 15 years across the globe. We have over 50 million documents in total, but only eight million are currently stored. As a result, the performance was slow, comparatively slow.
View full review »OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations. A lot more can be done in terms of workflows. There haven't been a lot of new features for OpenText Documentum workflows in the past few years.
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OpenText Documentum
March 2024
Learn what your peers think about OpenText Documentum. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices.
View full review »We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular.
View full review »OpenText Documentum's user interface could be improved a little bit.
I would love to see OpenText Documentum having an out-of-the-box integration with DocuSign.
View full review »Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard.
View full review »NV
Narendra Vajrala
Sr. Services Analyst at Exelon
OpenText Documentum needs to improve its support.
View full review »OpenText Documentum needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's time to market and deployment cycle need to be improved.
Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs.
View full review »AT
reviewer2297703
Architect at a financial services firm with 10,001+ employees
OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it.
View full review »SC
Salih çakır
Team Lead at a financial services firm with 10,001+ employees
The DocBroker connection could be improved because sometimes DocBroker cannot see the DocBase.
RB
Romas Bunevicius
Director of Business Development at proit
In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good.
View full review »LI
Luis Izarra
Manager - Projects at Cognizant
It should provide:
- More Docker based solutions.
- More support to the cloud (AWS, Azure, etc.).
- More tools to help clients upgrade solutions based on Webtop.
One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones. Currently, older files remain online and clutter storage, but a new feature to offline these files for select users has been suggested. Additionally, there is a need for better management of offline access, restricting it to only essential users to maintain security and streamline access.
It's difficult to manage and customize Documentum.
View full review »I think the vertical application could be improved. The integration with business applications means that sometimes the end-user, for example, the finance person, wants to see the scanned copy from inside the SAP form, or from inside the Oracle form and although Documentum claims it, it's not simple because integration between the ERP business applications and Documentum doesn't work so well.
If I'm searching for a certain transaction in the business application form and I want to see the attachments, the original scanned copy of the invoice, or the PO without the need to have another interface to login and search for a document, I want to be able to click on some sort of customized button or something to retrieve the attachments or the related documents from inside the ERP business application interface.
When it comes to additional features, OpenText announced that they are working to develop new modern web interface that will allow integration with Documentum repository as a backend. This was a concern because other competitors have a GUI, an outstanding user experience. It's a little slow now with OpenText, but if they release this in the coming two quarters, it would be great.
NJ
reviewer1272696
System Documentum Administrator at a energy/utilities company with 1,001-5,000 employees
The user interface can be improved.
Searching for documents is complex and should be easier.
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After implementation, I was pleased with the functions of the application. Design and newer functionality should always be evolved.
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VG
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm with 10,001+ employees
It needs a better UI and it should also be cloud-ready. The UI has not changed in years. These are the two major improvements I would be expecting.
View full review »Documentum xCP 2.3 is still has some drawbacks such as :
1• Dependent filtration among multiple drop down lists in Result list
2• Unable to access all user tasks from all processes in user inbox (not only the processes included within the application)
3• Unable to include task link in task notification mail automatically
Performance could be better. But this is a generalization. We can achieve good performance with Documentum, but we need experience to understand several details about how Documentum works to avoid performance problems. Documentum, out of the box, could be better designed so that we wouldn't fall into these problems so easily.
Also, the permissions model could be better. For example, I don't understand why we don't have the concept of a read-only user enforced by content server. But I can understand it can be difficult to make a permissions model that can be simultaneously generic and functional.
Sub-products like RPS and Records Manager are really bad. But I wouldn't hope for improvement here. The mission here is difficult. Trying to make a product that can handle lots of records, millions usually, is a tough mission. We have to be able to apply customer rules you don't know yet, because they're the customer's rules (and exceptions).
View full review »SC
Salih çakır
Team Lead at a financial services firm with 10,001+ employees
In terms of improvement, we have had bugs with version 2.2. They should develop something so that bugs don't happen in our projects. We make changes manually and bugs happen.
View full review »RB
Romas Bunevicius
Director of Business Development at proit
The biggest issue for us is the price of the product.
View full review »An area that needs to improve is how to reduce storage space on the AWS site. Also, scaling up is difficult and we need to look at how to scale a system. If the documents increase the application size, then we need to know how we take care of reducing the size as well as scaling up the application.
In the next release, I would like to see more cooperating workflows, better integration with other systems, and RESTful services.
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The interface is not user-friendly, new meta data classes are not easy to create.
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Buyer's Guide
OpenText Documentum
March 2024
Learn what your peers think about OpenText Documentum. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.