OpenText Documentum Overview
OpenText Documentum is the #6 ranked solution in our list of top Enterprise Content Management tools. It is most often compared to SharePoint: OpenText Documentum vs SharePoint
What is OpenText Documentum?
EMC Documentum is an enterprise content management platform that was purchased by EMC from the original developers in 2003.
EMC Documentum offers a range of products that are all highly integrated, secure, and cater for the full information lifecycle. The workplace has become increasingly dispersed, mobile and social, and EMC Documentum provides information solutions to align with these new business requirements.
OpenText Documentum is also known as Dell EMC Documentum, Documentum .
OpenText Documentum Buyer's Guide
Download the OpenText Documentum Buyer's Guide including reviews and more. Updated: January 2021
OpenText Documentum Customers
Bank for International Settlements, Postel, GSD&M, Agility Logistics, and E.ON
OpenText Documentum Video
OpenText Documentum Archived Reviews (More than two years old)
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Romas Bunevicius
Director of Business Development at a tech services company with 11-50 employees
It helps us achieve enterprise content management. The biggest issue for us is the high price of the product.
What is our primary use case?
We use this for documentation management. It provides possibilities for us to save documents and supporting the business process while doing so. It helps us with some of the overflow of documents, and that is very important for our company.How has it helped my organization?
It helps us achieve enterprise content management. It is quite good.What is most valuable?
It helps us with some of the overflow of documents, and that is very important for our company.What needs improvement?
The biggest issue for us is the price of the product.For how long have I used the solution?
One to three years.What's my experience with pricing, setup cost, and licensing?
It is quite an expensive product. The price is very high.Which other solutions
…
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm with 10,001+ employees
Lifecycle management enables different business rules for different "states" of content
What is our primary use case?
We use it for enterprise content management and we have many businesses which use it for business process content management. So we have two categories of users. The primary use case is lifecycle management or flow management and that includes the enterprise content management service.Pros and Cons
- "It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
What other advice do I have?
When selecting a vendor, the primary considerations are the cloud and that we need simplified solutions for all of our customers.
Find out what your peers are saying about OpenText, Microsoft, Alfresco and others in Enterprise Content Management. Updated: January 2021.
456,249 professionals have used our research since 2012.
Luis Izarra
Manager - Projects at Cognizant
Reduced the amount of paper documents; reducing time and errors in the process
What is our primary use case?
We use it for content management solutions and processes, such as credit, document lifecycle, etc., in the following verticals: banks, insurances, and so on.How has it helped my organization?
It has reduced the amount of paper documents; reducing time and errors in the process. This has improved people effectiveness and avoided missing documents.What is most valuable?
Ability to build a solution without code. Build solutions based on process and content management.What needs improvement?
It should provide: More Docker based solutions. More support to the cloud (AWS, Azure, etc.). More tools to help clients upgrade solutions based on Webtop.For how long have I used the solution?
More than five years.it_user5988
Anonymous User at a tech vendor with 10,001+ employees
Core components provide features such as permissions, auditing, transactions and debugging. The permissions model could be better.
What other advice do I have?
Stick to the core (Content Server, DFC)! I don't want to say WDK because Dell EMC is/was always saying it was going to end it. Otherwise, it was something to consider. Dell EMC made DFS, which was a logical approach. But for several users (like myself), if you design web services by yourself using plain DFC, you’ll get better web services and it's not that complicated. Of course, you're not going to provide all the functionality DFS provides, but you won't need it. Make it simple when possible! When you need something more complex regarding specific functionality or great performance, consider…
it_user135282
Change Manager at a tech services company with 51-200 employees
Nice for document management but it's not too flexible
Valuable Features
Lifecycle managementImprovements to My Organization
We use it as a repository of our records.Room for Improvement
The interface is not user-friendly, new meta data classes are not easy to create.Use of Solution
6 monthsStability Issues
Not too stable.Customer Service and Technical Support
Customer Service: AverageTechnical Support: AverageInitial Setup
Complex. We needed external help to set it up.Implementation Team
Through a vendor team.it_user103896
Sales Engineer at a tech consulting company with 11-50 employees
Documentum was stable, but it did not serve our business well
What other advice do I have?
Be sure that you can invest the time for implementation on this also, use their technical services team. The software does what it says it does, but make sure you have considered cheaper options.Product Categories
Enterprise Content ManagementPopular Comparisons
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Buyer's Guide
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