OpenText ECM Reviews

3.5 out of 5 stars
Anonymous avatar x80
Real User
OpenText Consultant at a consultancy with 1,001-5,000 employees
Sep 17 2017

What is most valuable?

The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc. There is a large amount of documentation available, along with solution accelerators to speed up and facilitate the initial setup and integration.

What needs improvement?

Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours. Over time, these stability issues can be solved by tweaking the system and scaling according to the volumes and requests done to the system.
Anonymous avatar x80
Real User
Solutions Manager at a consultancy with 201-500 employees
Jul 27 2017

What do you think of OpenText ECM?

Valuable Features Simplicity to roll out, features available, customization options. • Improvements to My Organization All the information is now stored in a central repository that is accessible to everyone. • Room for Improvement User interface (at least in the version we are using, desktop client). • Use of Solution I've used this solution for six years. • Stability Issues Yes, but we believe those were related to our environment. • Scalability Issues No. • Customer Service and Technical Support 7 out of 10. • Previous Solutions No (we were using file servers). • Initial Setup Straightforward. • Pricing, Setup Cost and Licensing It is an expensive solution. The licensing is not that complex for the core products, but it becomes more...


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What is OpenText ECM?

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information and gain better business insight, create a positive business impact, increase process velocity, reduce risks related to information governance, and protect intellectual property from internal leaks and external threats. OpenText provides solutions in the core EIM categories of ECM, BPM, CEM, Information Exchange, and Discovery.

Also known as
Livelink ECM
OpenText ECM customers

KUKA Roboter GmbH, MAN Diesel & Turbo, FMC Technologies, Alcatel-Lucent, KHS GmbH, The Black Sea Trade and Development Bank, COMM-UNITY EDV GmbH, BwFuhrparkService GmbH, Swarovski, Hydro One, Viega

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