The challenge that the company was looking to address by implementing OpenText was governance. 

In any organization, if you implement governance, some people follow, and some people are not aware of it. We have to educate and enforce compliance purposes. 

When I started, very few people were using it. Now, I'm doing demos and marketing within the team to encourage everyone to use it for compliance. We have around five million documents and things stored in ECM now.

When it comes to integrations, we are discussing external DCM with Office 365. We are still in the discussion stage, but some Salesforce teams are using OpenText API for Connections.

Since rest API is available for integration capabilities, it's easy for their applications to build their own and integrate. OpenText also gives connectors. It's a little pricey, but it's good that the users have options available. They don't have to build anything.

Moreover, OpenText has helped increase productivity in our organization. It helps full-text indexing search, so when employees upload a document, they can easily find it again later, even if they don't know the metadata. 

We help other clients to upgrade or migrate, and we wouldn't be in business without OpenText Extended ECM.

It is keeping us organized. It is putting retention around documents. It provides a centralized location for our documents.

Extended ECM has absolutely helped connect our content to our business processes. It has been very beneficial for employees' experience. Everyone knows where to find the information that they are looking for. They are not searching through different S drives, network locations, or random numbers.

Extended ECM has absolutely helped to increase productivity in our organization. There is about 50% improvement.

The integration of Extended ECM with applications has not yet helped eliminate content silos in our organization. If we did make those bridges, I could see how that would help. I am hopeful we can bring that recommendation to the company.

The challenge that we were trying to address by implementing Extended ECM was the performance issue in terms of the time taken to pull up a document. We are still searching for a good tool to be able to do annotation. We currently use Brava, and our end users are not very happy with the experience with this tool. We would also like to learn more about the tool so that we do not have to do a lot of customization. Currently, some of the implementations that we work on require some customization, and they are hard to maintain as we do our upgrades.

We are jumping from an old tool to this new one, so we have not been able to optimize it yet because we are still not 100% familiar with it. We would like to improve the business processes for the users. I am looking into how to easily integrate this OpenText tool with any other existing application that we have, such as PeopleSoft or Oracle Cloud, to be able to easily look up a document within any existing application. The integration piece is what we need to improve. That probably is something that has been one of the selling points or one of the items that we were not able to do in our old tool. With OpenText, we are using integrations, and that is the main improvement that I see so far. It is just a matter of how to further improve them.

Extended ECM has helped to connect our content to our business processes. People rely on the tool a lot. They upload documents almost on a daily basis. It has had a good impact. We want people to be able to log in to the system and easily pull up a document and compare the data to another application. It has definitely impacted them on a daily basis.

Extended ECM has helped to maintain productivity in our organization.

OpenText Extended ECM has helped us with the implementation of records management policies, content retention and storage, and process automation. It has also helped us with the collaboration between the engineers, document controllers, and third-party vendors.

We help clients to upgrade and migrate. Without the product, we wouldn't be in business. 

By implementing this solution, the biggest challenge that we were trying to overcome was to give our accounting department a little bit more visibility into that workflow. Prior to this, they were literally doing everything on paper by hand. We wanted to automate the workflow and have a way to store those documents on a long term. We wanted them to be able to work from home without taking a stack of papers home with them. All these things were the big gains from moving over to it.

They handle thousands of tax returns a year. They are usually in the range of 3,000 to 5,000 every year. It was always a slog and a lot of work to get all that done on time and racing against the October 15th deadline. By giving them visibility in that process, they are now able to run some analytics and organize things better year to year. They can figure out when to do certain things in terms of timing, how things go in a sequential order, and what needs to be done before what. They have been able to do that a lot more easily. There is a lot less tracking of everything on a spreadsheet. They are able to see the data. That has been extremely helpful for them.

I have some personal success stories of some older people who have now retired. Seven or eight years ago when we first did this, they would say, "Why are we doing this? Our way works just fine. It is no big deal." We implemented it, and a year later, we went back and talked to them, and they said, "We actually know what everything is. It is amazing." That was nice. We want people over.

It allows them to collaborate more easily. The content silo here was that an accountant had the papers on their desk, so only they could work on them and look at them, whereas now, anybody can. Anybody who is in the approval process does not need to pick up papers and put them on somebody else's desk. There is a notification that says that somebody needs to go check this out. 

Extended ECM has helped connect our content to our business processes. There is more flexibility. People only have to take their laptops home to do work now. This is something that we have been talking about for a decade but it was something that we were behind on. I am so glad that we already had this in place when COVID hit because otherwise, it would have been a disaster. Because it was in place, it was a pretty seamless transition. 

Extended ECM has helped to increase productivity in our organization, but being on the IT side of things, I do not have the statistics that the account team might have. They are the ones who know how quickly things got done beforehand versus now. I only have a once-a-year meeting with them to discuss what we are improving on for the next year. 

It has been a rallying point for us for document management. Previously, we had solutions very siloed in different parts of the company, and we are now starting to bring a lot more groups together under the same platform. That is pretty huge.

We have been working on tying it to SAP and a bunch of workflow management solutions that we already had in place. We are trying to bring the underlying document management layer into the same home. That has been going really well, and then we have some great ties into some data sources that we use to validate metadata. We get a bunch of information from the GIS system. These are still early days, but the hope for the future is that we can eliminate a lot of duplication of documents and we are able to do proper retention. We are able to get rid of documents when we are ready to, but we are also making sure that we have them, and we can find them.

The integrated capabilities of Extended ECM have been good so far, but we struggled with figuring out how to relate integrations from cloud storage to on-prem systems and what security issues are involved. It took a while, but it is mostly solved now. It has been good, but I remember that was a thing that we were struggling with for a while.

Extended ECM has helped connect our content to our business processes. We have been building either new workflow systems or rebuilding old ones onto new platforms, either the ECM itself or AppWorks sitting on top of it. We have been doing very well in terms of getting people off terrible email-based processes and onto managed systems.

Extended ECM has helped to increase productivity in our organization. We have been seeing a lot of reduction in downtime due to issues with not having everything in a well-regulated system, which led to things getting lost or forgotten. We are eliminating those hiccups and increasing efficiency.

The search capability is great, and it is far better than File Explorer, which is what we had before. That was a network drive. When it is indexed and it is OCR, it is easy to find things.

We are working to integrate with SAP completely, and we are hoping that would help to eliminate content silos in our organization.

The range of Extended ECM's integrated capabilities for addressing complex use cases is pretty good.

Extended ECM has helped connect our content to our business processes. People are able to find what they are looking for quickly.

Extended ECM has helped to increase productivity in our organization.

OpenText Extended ECM has improved our exposure since our product is available in the market. It helps us get more business. 

Our products run on OpenText software.

It is a very stable system, and we are using it to store billions of customer documents which are readily available for search and browsing. It is very easy to integrate all ECM features with other enterprise applications that are helping the bank with easy modernization. 

All the information is now stored in a central repository that is accessible to everyone.

If you are an SAP user, you can store documents directly into OpenText without a connector. The connector is out-of-the-box, which is one of the key advantages that most customers are looking for.