OpenText ECM Reviews

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Real User
Solution Architect at a tech services company with 51-200 employees
Jul 25 2018

What is most valuable?

It can be found in the original SAP, and no other product is offering it. OpenText has a very strong connector, which is called "ECM for SAP".

How has it helped my organization?

If you are an SAP user, you can store documents directly into OpenText without a connector. The connector is out-of-the-box, which is one of the key advantages that most customers are looking for.

What needs improvement?

Mostly, we are looking for new, advanced UI features. Currently, the UI does not look great.

Which solution did I use previously and why did I switch?

We have been using OpenText from the beginning.

What other advice do I have?

OpenText is a very strong offering from the engineering management side, as well with its SAP integration. Its weak point is the UI's look and feel.
Ankur Grover
Technical Architect - ECM at a tech services company with 5,001-10,000 employees
Mar 26 2019

What is most valuable?

* Content server * Archive server * Search and indexing * Enterprise integration * Records management * Patching * Web reports * Scaling and auditing.

How has it helped my organization?

It is a very stable system, and we are using it to store billions of customer documents which are readily available for search and browsing. It is very easy to integrate all ECM features with other enterprise applications that are helping the bank with easy modernization.

What needs improvement?

* Compatibility with external source code management tools like RTC is missing. This would help in the automation of deployment activities for enterprise applications. * Improvement in analytics and machine learning would help in getting a more holistic view of content.


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OpenText ECM Questions

What is OpenText ECM?

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information and gain better business insight, create a positive business impact, increase process velocity, reduce risks related to information governance, and protect intellectual property from internal leaks and external threats. OpenText provides solutions in the core EIM categories of ECM, BPM, CEM, Information Exchange, and Discovery.

Also known as
Livelink ECM
OpenText ECM customers

KUKA Roboter GmbH, MAN Diesel & Turbo, FMC Technologies, Alcatel-Lucent, KHS GmbH, The Black Sea Trade and Development Bank, COMM-UNITY EDV GmbH, BwFuhrparkService GmbH, Swarovski, Hydro One, Viega