The solution could improve productivity.

It could be more geared towards students. I would add a full-featured student version that can be integrated into labs that the students can work with. (This can be on a monthly fee plan.)

SweepEnterprise where the limit is up to 5 machines to scan. Customised Report that can be obtained as per the user requirement. Like it should omit duplicate machines, able to Filter old machines w.r.t the new one and provide New scannes machines status.We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email. So, the moment we came across a  parameter or something like that we had to either extract those extensions and then again go for another rule that can be further extracted to a readable format like Outlook. If this was included, we would find this a more useful solution.

Secondly, is getting the key word search option. If you go, there are legal options, it's like a deal for file extensions. Every time we have to repeat the process and it is repetitive. Whereas, if you can get research that can be categorized by default based only by an extensions that would be a benefit. 

Also, if we can also add the timely matched signature that it would be helpful.

Ease of use and learning curve need improvement.

I would like to see a capability to ingest and absorb more data. That would be really good.  It currently is lacking this function.

Overall, the features on offer are fine and I don't see a place for improvement in that respect.

The technical support on offer needs to be improved. They're quite slow to respond to our enquiries.

The reporting is a bit unreliable. It needs to be better.

The performance needs to be a bit better than what is on offer. It's lacking a little.

I suggest that if the mobile phone acquisition is embedded in the Encase law enforcement version, it would be very useful. As of now, only a few mobile phones, especially the smart phones, have the acquisition embedded.

I failed to index Microsoft Exchange Server Emails (.EDB). I think an improvement could be to support all types of email extensions and add more features on mobile data extractions (smartphones and iPhones).

There are still some challenges that we experience using the product.