An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX).

What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.

We have concerns about network speed and security settings.

We're finding that if too many clients connect with OpenText the server may become slower. There seem to be performance issues.

The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration.

Technical support is lacking in the ability to assist anyone who is not a native English speaker. We're in China and we need support staff that can communicate with our engineers, who largely speak Chinese.