OpenText Process 360 Software Reviews

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Consultant
Consultant at a consultancy
May 26 2019

How has it helped my organization?

OpenText Process 360 has our systems up and running, at least going forward. It's modular and has more features than other products from a financial point of view.

What needs improvement?

They need better solutions for common functionalities, like every week related activities, and customer support. They need to come with more out of the box solutions, rather than depending on customers to develop them. I like SharePoint… more»

What's my experience with pricing, setup cost, and licensing?

OpenText Process 360 is costly compared to SharePoint. There is a very costly investment required to license the product. I don't want to spend a lot on user licenses. The integration with OpenText Process was very complicated on licensing… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using SharePoint. There is another tool for the workflow on top of SharePoint. It's similar to Flex. It was okay, but we moved our enterprise content solution to OpenText. We find it is efficient to have the same solution from the… more»

What other advice do I have?

My advice to someone considering this solution is that before looking into the technology solution, understand what your business requirement is. Try to optimize the business process service before you go for automation and spending too… more»
lmang78264
Real User
Line Manager at a tech services company with 1,001-5,000 employees
Aug 06 2018

How has it helped my organization?

We have manual processes, so the workflow enables us to automate a number of these processes. Internally, when a customer comes into a bank, we can onboard him onto our internet banking platform to receive a debit card and a credit card. We… more»

What needs improvement?

We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support. The support is being provided by the vendor whenever there are issues, it should be at a very high level. In a… more»

If you previously used a different solution, which one did you use and why did you switch?

We had many manual processes and we needed to look for a tool to automate those processes. That is why we moved to using BPM tools.

What other advice do I have?

Up until now, it has served its purpose. As we moved in these times, the demand gets bigger, and we need faster things with quicker support and implementation. Most important criteria when selecting a vendor: * Product features * Terms of… more»

Which other solutions did I evaluate?

We are currently comparing two other BPM tool: Appian and Camunda.

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User Assessments By Topic About OpenText Process 360

Find out what your peers are saying about OpenText, Kofax, Comindware and others in Business Process Management. Updated: June 2019.
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What is OpenText Process 360?

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.
Also known as
Process 360, Global 360
OpenText Process 360 customers
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
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