OpenText Process 360 Reviews

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Real User
Line Manager at a tech services company with 1,001-5,000 employees
Aug 06 2018

How has it helped my organization?

We have manual processes, so the workflow enables us to automate a number of these processes. Internally, when a customer comes into a bank, we can onboard him onto our internet banking platform to receive a debit card and a credit card. We also use Case 360 for: * Access rights management * Account-to-account transfer * Bank guarantee code amendments * Document... more»

What needs improvement?

We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support. The support is being provided by the vendor whenever there are issues, it should be at a very high level. In a banking institution, it is fundamental that if you are using workflow automated processes that you receive the right level of... more»

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What is OpenText Process 360?

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.
Also known as
Process 360, Global 360
OpenText Process 360 customers
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
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