OpenVPN Customer Service and Technical Support

Elliott Scott
CEO at Scott Solutions LLC
I cannot recall whether I worked with customer support on OpenVPN; being an Open Source project, when you have questions, you really end up working with fellow users in the OSS community. That being said, I can also say that the documentation for OpenVPN is outstanding. It gives you a full explanation of the product and case examples of how it can be applied. From there, you really need to start experimenting with it and post questions to the forums. You will find that people will respond and help you through your issues. People are happy to help out with products they've come to enjoy, and OpenVPN is one of those, as I think you'll find out. View full review »
QA Engineer/Software Developer at a tech services company with 51-200 employees
Tech support is very good. They've got such a good product that I've only had to use them once or twice. The other times I have done an internet search and was able to find something that I needed. View full review »
Software Engineer II at a tech vendor with 201-500 employees
I usually found support online, so I didn't have to use tech support. View full review »
Senior System Engineer
It's been pretty good. We only had one question when we were first implementing it. My crew and I were answered very quickly. The technical support was responsive. View full review »
Thom at Work
Infrastructure Administrator at a financial services firm with 51-200 employees
Tech support wasn’t needed during my 5 years administrating OpenVPN. View full review »
Senior Linux System Administrator at a media company with 51-200 employees
I do not think we ever had to use technical support. I mainly found answers on the web forums. View full review »
Cofounder/CTO and Principal Devops at a tech vendor
The community is great. We are able to find a lot of documentation on the Web. View full review »
Eugene Burachevskiy
Senior DevOps Engineer at a tech vendor with 10,001+ employees
On a scale of one to 10, I would rate technical support as a nine. View full review »
Michael Lednev
DevOps Engineer at a tech services company with 51-200 employees
We didn't use any paid support. This software is fairly industry-standard and you can find all kinds of help in the online community. View full review »
Mark Engstrom
Python Developer at a tech services company with 11-50 employees
We did not use support. View full review »
I have never used their technical support. View full review »

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