Operations Bridge Customer Service and Technical Support

Toto Tatat
Responsable supervision at alizent
We've been in contact with technical support, and we find it to be unreliable. They always ask the same questions and they don't fix the problems. We're very unhappy with the level of support they provide. View full review »
Event and System Monitoring Engineer at Rabobank
The past year has not been very good in terms of technical support. There were long waits before replying. I think up to one year ago it was all right, but now it takes a very long to find solutions to a problem. Very often we find the solution ourselves before the support engineers do. View full review »
Infrastructure Team Leader at IBTECH
Their technical support is also not very good. If we open a case, because we couldn't solve the problem, the case comes back. We don't open a case just to ask a question to the support team. View full review »
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