Operations Orchestration Archived Reviews (More than two years old)

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Consultant
Project Manager at a tech services company with 11-50 employees
Jun 14 2017

What is most valuable?

The ease of use is most valuable.

How has it helped my organization?

We do integration for other companies and automation is a huge, huge benefit, obviously.

What needs improvement?

The integration grid between the SA and OL needed improvement, but that was solved. Like in SA studio, we needed to have our workflows and stuff created. Then, using a batch file you had to synch and so on. But that was solved. It is all integrated.

Which solution did I use previously and why did I switch?

When looking for a vendor, I look for reliability. All products basically do the same thing. If you change jobs, you have the other product you have to work with that right. They all have their up and their down sides, but I think reliability is the differentiator.
Vendor
Automation Engineer at a transportation company with 10,001+ employees
Mar 09 2017

What is most valuable?

The solution enables managing all different types of servers; Unix server or a Windows server. This is a very significant advantage of this solution.

How has it helped my organization?

It is easier to manage all the servers, and you can automate processes at one time for all these types of servers, which is very useful.

Which solution did I use previously and why did I switch?

We wanted a solution for the network, but beforehand we didn't have the global tools for that, so we needed to locate a designer solution.

What other advice do I have?

It depends which solution you require but in general, the HPE solution is very useful, but sometimes it's more difficult with other solutions. It's very simple to use even though you may require several days to become familiar with the… more »

Which other solutions did I evaluate?

Perhaps we should investigate other software that we haven't yet used and evaluate any advantages in that. I just wanted to gather the relevant information regarding the features of the HPE solution, but we weren't comparing it to other… more »
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Real User
Cloud Systems Engineer at a comms service provider with 10,001+ employees
Jan 01 2017

What is most valuable?

It brings everything together in one method screen from which you can create all the services.

What needs improvement?

I would like to see a bit more in the UX. It needs to be a bit more up-to-date. The version we've got is pretty new. It could do with a bit of a web-content makeover. We use a lot of HPE’s software, the main point being that a lot of the server hardware based tools we used are using very new… more »

Which solution did I use previously and why did I switch?

This solution was just pushed through when the actual cloud team was put together. We were already HPE partners.

What other advice do I have?

This solution basically does everything that we need it to do. It does it pretty well. When choosing a vendor, I look for end-to-end support throughout the product life-cycle. We need a clear strategy on what the company's doing and how to align that to the way we want to go.
Vendor
Cloud Platform Architect at a comms service provider with 10,001+ employees
Jan 01 2017

What is most valuable?

This tool addresses all our disparate capabilities, bringing all those systems together. We’ve been able to orchestrate per product, and tie those things together to automate processes that were manual in the past. It allows us to turn… more »

How has it helped my organization?

Previous to this solution, there were a lot of manual processes that allowed for human error. Now it is automated and more repeatable. We're still not perfect, but the tool allows us to keep improving constantly.

What needs improvement?

One area is support. The other one is the release of new products that emerge in the market. This tool is set up such that it encompasses third-party integrations that can be slow. I would like to see the introduction of new products to… more »

What other advice do I have?

When I select a vendor, I generally look for the following key items: * Maturity * The correct Strengths, Weakness, Opportunities, Threats (SWOT) models * The right development roadmap * That products are moving in the right direction

Which other solutions did I evaluate?

We have looked into several other technologies, but we have a lot of HPE tool sets today and we find that the off-the-shelf integrations are good. That is our predominant reason for using the HPE tools. Even though there are a lot of other… more »
Vendor
Consultant at a construction company with 1,001-5,000 employees
Jan 01 2017

What do you think of Operations Orchestration?

What is most valuable?

This solution enables the automation of workflow.

How has it helped my organization?

It has good optimization. It's easy to use and to develop.

What needs improvement?

I would like to see more open-source options with this tool. There are only graphical developments. My technical colleagues prefer to develop as we code, not as we click.

What do I think about the stability of the solution?

This is a stable solution.

How is customer service and technical support?

We have an external colleague, who is part of an activation company. He helps us use this solution. We are satisfied with him. However, if we need help with a problem on our own, it's difficult to get the right support. The first level of support is not very good.

What other advice do I

Vendor
IT Engineer at a tech company with 10,001+ employees
Oct 13 2016

What is most valuable?

The automation, hands down. That's the future of our company and the direction we're going in. We are trying to automate as many of the processes as possible, so instead of taking two weeks to deploy a server it takes 15 minutes. We started… more »

How has it helped my organization?

It's cost effective. The time you get the applications up and running generates more revenue for the company sooner. Also personnel, it doesn't require as many people to be involved. Of course, money is number one within the company. But… more »

What needs improvement?

I'm not quite sure, because the toolsets that are introduced out of the box are very helpful. Once you get that learning curve, when it clicks, it's kind of like a game to me. Once you have the personnel who can really get into it and… more »

What other advice do I have?

Have someone create guidelines. Make sure you have the folks who have that development mindset. Just have those guidelines to keep the stability, because once you start it, you really need someone to have the experience to guide the folks… more »

Which other solutions did I evaluate?

I'm not at the level to know why they chose Orchestration. But since they've chosen it, it's been a great tool. Very powerful tool. Introduced a lot of flexibility within the company. Something we've been very pleased with. It's really… more »
Vendor
Virtualization Manager at a tech company with 10,001+ employees
Jul 31 2016

What is most valuable?

Time savings with automation. We've gone from weeks to deploy systems to minutes. From the research that we did pre-purchase, it looks like it's going to fulfill all of our needs.

How has it helped my organization?

We get to market faster with our servers that we need to deploy. We see the benefit to our customers in being able to provide them better service.

What needs improvement?

It takes a lot of resources to implement and support it, which is expensive.

Which solution did I use previously and why did I switch?

We're big enough to have our own HPE account team and we had a lot of meetings, and research with them to make those decisions as partners.

What other advice do I have?

Because of the relationship and partnership that we have with HPE, we know what to expect, and so if we do come up against any problems, we know that we can solve them, so it's the relationship that… more »

Which other solutions did I evaluate?

There are two solutions that we'd consider. VMware vRealize Automation and HPE Operations Orchestration, and we use both of those.
PM436379
Real User
System Architect at a comms service provider with 10,001+ employees
Jul 06 2016

What is most valuable?

The ability to basically create any type of flow I want to, go and get the root cause, and to control workflow without people having to know everything that needs to be done. People make too many mistakes. Then I can also use it to find the… more »

How has it helped my organization?

It actually really comes down to a quicker mean time to recover. More consistent data being captured to identify what the issues are and also a tighter control over work process flows.

What needs improvement?

It annoys me because you have to create everything in one development environment and then push it out to the run-time engines, but anything that has the power or capabilities of what OO does, it almost has to be two separate entities. It's… more »

Which solution did I use previously and why did I switch?

I've been dealing with Operations Orchestration ever since HP bought it and in my opinion, there's really not a whole lot of competition that works well with inside the HP software environment. Like I said, we are an HP software and… more »

What other advice do I have?

Have someone who understands the environment not only from a data perspective and tactical perspective, but also from the security and from operations, because really it is an operational tool that helps you and if you don't know how… more »
Vendor
IT Service & Asset Management at a hospitality company with 1,001-5,000 employees
Jan 12 2016

What is most valuable?

Although we've just started using it, the automation feature, of course, is the most valuable feature for us. We also use the server exchange a bit and I use it for many routines, including rebooting systems.

How has it helped my organization?

We haven't really implemented it much into our processes, but it's already a time saver for us. We're able to automate various situations. For example, for three years, I've had to reboot my HP Service Manager system every week manually, taking about 30-40 minutes each time. Now, I can just press a… more »

What needs improvement?

It's not a perfect solution, such as with the customization prompts. They're a little awkward and not very intuitive.

Which other solutions did I evaluate?

We're an HP shop and it's management's choice to use HP software.
Consultant
CEO and Founder at a tech services company with 51-200 employees
Jan 11 2016

What is most valuable?

As an integrator of Operations Orchestration, we find that the most valuable feature is really the support that HP provides. It also simplifies the process of creating IT assets that are essential to our customers' IT operations.

How has it helped my organization?

Our customers are mainly mid- to small-sized companies. Operations Orchestration, I think, is most useful there because they don't have huge IT departments. It's easy to use in creating IT assets that ultimately help business growth. It's also something that allows you to secure cloud assets from start to finish and to have complete security control over it.

What needs improvement?

In order for our customers to have a deeper integration of Operations Orchestration, it needs to be offered with more cloud options, whether that's public or private or hybrid. I think this would be a great direction for HP to go in. I'd also like HP to be more proactive in telling us what their roadmap is for this product. It's a market-leading solution so there are a lot of users, but, as with… more »
Vendor
Senior Manager - Cloud Services - Automation and Tools at a tech vendor with 10,001+ employees
Jan 07 2016

What is most valuable?

The main driver for us using this is for its event remediation function. We can get alerts in Operations Manager, extract the relevant information, and either send an email to our customers or use it for escalation. It's also easy to use… more »

How has it helped my organization?

We've reduced the amount of time it would take to resolve an incident or to send an escalation to a customer. It's saved us many man hours.

What needs improvement?

I'd like to see it in an active-active infrastructure so that if one goes down, the other picks up automatically. Only an active-passive application exists currently. Also, there are automation tools out there that are more unified --… more »

Which solution did I use previously and why did I switch?

We have a mix of products and it's not the only automation product we have. We're a big HP shop and it's good that it can integrate with other HP solutions that we use.

What other advice do I have?

I would advise you to list all your use cases first, and really figure out what their trying to do. It's easy, is an easy orchestration tool. It's very visual. If you're not looking to code a lot, it's pretty cool. And it just depends on… more »
Vendor
Senior Database Administrator - Database Services Strategy at a financial services firm with 10,001+ employees
Jan 07 2016

What is most valuable?

The centralization of the administration is what's most valuable for us. We have a larger estate, with a number of servers and different data centers. Because administration for all this is centralized, we can manage everything with a… more »

How has it helped my organization?

We use it for building provisioning servers, installing software, maintaining software, patching, and maintenance. We hope to also use it for deploying apps in our environment.

What needs improvement?

It's hard to tell what might be some areas of improvement because some of the constraints might be access-based or have role-based access, so I don't necessarily have access to them. Obviously, we have administrators who narrow down the… more »

What other advice do I have?

I'd suggest that you start small and learn the tool set. Once you've put everything into place, then you can grow.

Which other solutions did I evaluate?

We considered both Oracle and Microsoft solutions. However, we wanted to have a single, unified system within our architecture, so we stuck with HP.
Vendor
IT Automation Expert at a engineering company with 1,001-5,000 employees
Jan 03 2016

What is most valuable?

It makes it possible to orchestrate a key structure, to generate benefits such as money and time savings, and to increase the quality of our processes.

How has it helped my organization?

Four years ago, we created a new department for automation. Today, the organization has a lot of trust in us and we're placed in each strategic architecture. Everybody knows us, trusts us, and are happy to work with us. We are problem solvers and the innovation robo team. It allows us to create our… more »

What needs improvement?

The one feature that would be useful for us would be integration of more automation with other solutions. I think this should be possible with newer versions. HP recognizes the need to integrate each product into one big suite. They are going to offer a new suite for flow orchestration and other… more »

What other advice do I have?

Just do it. Don't think too long about it.
Consultant
Principal Infrastructure Engineer at a tech services company with 10,001+ employees
Jul 09 2015

What is most valuable?

1. Ability to integrate with with other tools like ServiceNow, HPSA, HPOM, SiteScope. 2. Gives solid platform to write flows for maintaining DevOps environments. 3. Supports multiple IT domains such as Cloud, Virtualization, SAP Orchestration, Security Ops, and DevOps. 4. Well-categorized.

How has it helped my organization?

It turned mundane tasks automated. Flow that we have created does Account creation and termination when and where required. Flow monitors the health of agents and pushes mail on daily basis. It also self-heals and does basic remedy. Multiple users can work on the same automation peace as it supports… more »

What needs improvement?

Training. Skilled Professionals

Which solution did I use previously and why did I switch?

We had used HPSA and found OO can be really handy in terms of automation and started using it.
Vendor
Senior Technology Specialist at a financial services firm with 1,001-5,000 employees
Apr 19 2015

What is most valuable?

* Compliance scans * Adhoc automation scripts that can be deployed on wide variety of OS flavors

How has it helped my organization?

It has made the implementation of our IT software policies faster.

What needs improvement?

* Product installation * Audits * Monitoring section

Which solution did I use previously and why did I switch?

I have worked on solutions offered by different OS vendors like RedHat Satellite but HP consolidates all OS based solutions into one single solution.

What other advice do I have?

Initial setup is very crucial and before implementing you should have a clear vision on how to use it for the following two years. Setup processes on the usage, at the initial stages, as it is hard to… more »

Which other solutions did I evaluate?

* Bladelogic * IBM
Vendor
HP Operations Orchestration Manager at a energy/utilities company with 10,001+ employees
Nov 16 2014

What do you think of Operations Orchestration?

Valuable Features

Automations and integrations with several other products.

Improvements to My Organization

Automated the complete end-to-end process of ordering, building, and supplying servers.

Room for Improvement

Better documentation and support from HP.

Use of Solution

4 years.

Deployment Issues

No – but architecturally the application should be well though-out across domains, firewalls and data-centers.

Stability Issues

In 9.x, the clustering environment was very unstable. But in 10.x that has been resolved.

Scalability Issues

No – it’s fairly easy to scale.

Customer Service and Technical Support

From 1 – 10 – I think HP is about a 4. Support can be slow and frustrating.

Initial Setup

Initial setup is complex. Mainly in architecting it. Then again,…
Consultant
Consultant at a tech services company with 10,001+ employees
Nov 12 2014

What is most valuable?

HP provides ready to use automation libraries for almost all the IT process automation tasks with no extra cost. Flexible Licensing model compared to other Orchestration products in the market. Flow building is completely GUI based drag and… more »

How has it helped my organization?

We are using the HP OO as an integration layer (ESB) between different ticketing (ITSM) applications and Exchange servers. Almost no coding or programming required to build the process/task automation flows.

What needs improvement?

Faster integration with different applications.

Which solution did I use previously and why did I switch?

Our previous solution requires lot of additional programming.

Which other solutions did I evaluate?

AO & epsilon
Consultant
Network Engineer at a tech consulting company with 51-200 employees
Jan 19 2014

What do you think of Operations Orchestration?

HP Operations Manager has been around a long time in the Enterprise server management space. I first started working with it around 2001, and I’ve always had a soft spot for it, but I’m ready to declare it abandoned. HP has failed to develop the product, and they now seem to be actively working on a viable alternative. HP Operations Manager (HP OM) is an agent-based server monitoring system. Agents are installed on monitored systems. Monitoring policies are defined at the central server, and pushed to agents. This keeps the bulk of the processing local, as agents only need to raise exceptions. It also makes agents very powerful – they can do anything on a managed node – check processes, monitor logfiles, run actions, etc. HP OM can also act as a…
Consultant
Engineer at a tech services company with 51-200 employees
Jan 01 2014

What do you think of Operations Orchestration?

I give HP Operation Orchestration 4 stars - compared to other similar orchestration products, it is an excellent solution. Use Of Solution: 4-5 years. Valuable Features: The ease of use (Studio). You don't have to be a programmer and it's something that anyone can pick up and put to good use to deliver solid solutions. Improvements To Organization: The best example I can think of is where I had Network Engineering management asking for customizations to Network Automation and reporting that would be done outside of Network Automation. Operations Orchestration provided an easy solution! I was able to integrate Network Automation and Operations Orchestration and create some basic flows that would collect the custom information that the manger was interested in and pass…
Vendor
Architect at a healthcare company with 10,001+ employees
Dec 29 2013

What is most valuable?

The ease of both integrating it to other products and just development/re-usability of operations/flows in general. The WSDL importing feature is nice. It’s also the most mature product of the type on the market.

How has it helped my organization?

I’ve used it at two organizations – both operationally and to provision services.

What needs improvement?

Simple things are missing – being unable to easily capture flow inputs in an automated fashion is one (I shouldn’t have to write an SQL query for this). Being able to easily debug only certain sections of a flow is another (overriding… more »

What other advice do I have?

Implementing it is pretty straightforward. Be aware that 9 and 10 have some very fundamental differences – HP realized, for example, they are terrible at versioning/parallel development – so they finally offloaded that in OO 10 to SVN… more »

Which other solutions did I evaluate?

We didn’t evaluate prior to using this product, but after using it we did compare it to a number of others on the market at the time – everything from Opalis to Atrium Orchestrator from BMC. OO, frankly, blows the others out of the water… more »
Vendor
User at a insurance company with 10,001+ employees
Dec 23 2013

What do you think of Operations Orchestration?

I'm just starting to transition flows from 9 to 10 now. Central definitely seems quicker and more secure. Developing in studio is quite different given that we are now working with projects and are required to reference content packs and their operations (it feels similar to developing in visual studio in the way you create new projects and add references to dll's) but I must admit I am still learning v10. SCM seems to be a great alternative to the public repo in version 9. I'm hoping at some point HP allow us to utilise third party SCM's such as team foundation server so organisations can utilise their corporate SCM solution. My challenge at the moment is converting our custom .Net ops from version 9 to 10. Also with exchange operations within the business…

What is Operations Orchestration?

Micro Focus Operations Orchestration is the next-generation IT Process Automation solution for those businesses who want to automate their processes, operations, and IT tasks from the data center to the cloud. This solution allows IT to focus on innovation instead of on mundane tasks, and has many business benefits, which are discussed in detail below.

Micro Focus Operations Orchestration supports multiple IT domains, such as Cloud, Virtualization, SAP Orchestration, Security Ops, and Dev/Ops.

Also known as
Micro Focus Operations Orchestration, HPOO, HPE Operations Orchestration
Operations Orchestration customers

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

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