OpsGenie Pros and Cons

OpsGenie Pros

Sandeep Kulkarni
IT Manager at a tech services company with 501-1,000 employees
The integration feature is the most valuable. It provides a lot of customizations for the integrations we use.
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Vivek Gosai
Tools And Automation Engineer at Brillio
OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.
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OpsGenie Cons

Sandeep Kulkarni
IT Manager at a tech services company with 501-1,000 employees
OpsGenie needs to keep up with its competitors in terms of new features and pricing.
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Vivek Gosai
Tools And Automation Engineer at Brillio
It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial.
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