OpsGenie Reviews

OpsGenie is the #5 ranked solution of our top IT Alerting and Incident Management tools. It's rated 3.8 out of 5 stars, and is most commonly compared to PagerDuty - OpsGenie vs PagerDuty

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Sandeep Kulkarni
Real User
IT Manager at a tech services company with 501-1,000 employees
Sep 03 2020

What is most valuable?

The integration feature is the most valuable. It provides a lot of customizations for the integrations we use.

How has it helped my organization?

One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down… more »

What needs improvement?

OpsGenie needs to keep up with its competitors in terms of new features and pricing.

What's my experience with pricing, setup cost, and licensing?

From the pricing perspective, they are on the higher side as compared to other competitors.

Which solution did I use previously and why did I switch?

We had completely person-driven or manual management. We had other open-source tools as well for monitoring, but now, we have integrated everything into OpsGenie.

What other advice do I have?

It's a good product. We never faced any issues in managing this. You can definitely go for OpsGenie if it suits your environment. It's not only about the features and… more »

Which other solutions did I evaluate?

We did not really evaluate. OpsGenie was endorsed by one of our other companies and that's why we went with it. We were already using a couple of Atlassian products like… more »
Vivek Gosai
Real User
Tools And Automation Engineer at Brillio
Aug 13 2020

What is most valuable?

OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have… more »

What needs improvement?

It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie… more »

What other advice do I have?

I recommend OpsGenie because if you compare with DataDB, the cost is very nominal, like $10 per user. It has almost all the features that DataDB has. It is a good automation tool. It's not only for incident management. You can also use it as an automation tool. It has a good automation environment. I would rate OpsGenie a seven out of ten. It is a good product, but it needs a few more features.

What is OpsGenie?

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

OpsGenie customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

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