Opsgenie Overview

Opsgenie is the #5 ranked solution in our list of top IT Alerting and Incident Management tools. It is most often compared to PagerDuty: Opsgenie vs PagerDuty

What is Opsgenie?

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Buyer's Guide

Download the IT Alerting and Incident Management Buyer's Guide including reviews and more. Updated: June 2021

Opsgenie Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Opsgenie Video

Pricing Advice

What users are saying about Opsgenie pricing:
  • "From the pricing perspective, they are on the higher side as compared to other competitors."

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SK
IT Manager at a tech services company with 501-1,000 employees
Real User
Top 10Leaderboard
Provides a completely automated system with good integration and stability

What is our primary use case?

Monitoring and interim management are the two main features for which we are using OpsGenie. We have an infrastructure with around 400 plus critical nodes that we are monitoring. They are scattered across various geographies and include on-premise switches, servers, other devices, and a few cloud services. There are 10 to 20 engineers who monitor it. We also do total remediation of our own. If something is broken, we'll try to fix it through our software. The use cases also vary depending upon the client's requirements while designing a solution. We are a kind of service provider. We have our… more »

Pros and Cons

  • "The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
  • "OpsGenie needs to keep up with its competitors in terms of new features and pricing."

What other advice do I have?

It's a good product. We never faced any issues in managing this. You can definitely go for OpsGenie if it suits your environment. It's not only about the features and money. You should also feel comfortable with the product. I would rate this solution an eight out of ten. Every product can have some improvements. We have been using it for almost two to three years in this company. There might be some new features, or other products, like PagerDuty, might have already improved over OpsGenie in terms of the features.
Vivek Gosai
Tools And Automation Engineer at Brillio
Real User
Top 10Leaderboard
Many good features but needs cloud integration and orchestration

What is our primary use case?

We have a monitoring tool called Nagios, and we integrate Nagios and OpsGenie. The tickets flow from Nagios to OpsGenie. We have automation scripts. OpsGenie has the capability to resolve the tickets if it is predefined. If an instance goes down, then to restart the instance, we have inbuilt scripts. When the ticket comes, like instance down or instance failed, we will configure it back to restart the instance. So, that will happen with OpsGenie. It's an incident management tool.

Pros and Cons

  • "OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
  • "It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

What other advice do I have?

I recommend OpsGenie because if you compare with DataDB, the cost is very nominal, like $10 per user. It has almost all the features that DataDB has. It is a good automation tool. It's not only for incident management. You can also use it as an automation tool. It has a good automation environment. I would rate OpsGenie a seven out of ten. It is a good product, but it needs a few more features.
Buyer's Guide
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