Opsgenie is easy to configure and use. 

One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. 

Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was once every three weeks on-call rotation, then it became once every four weeks, so the on-call rotation with an alert feature was useful.

My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company.

The rotations are very useful for us, and the routing for alerts is also very useful.

We have the escalation feature, which is pretty neat, and the API is also pretty easy to use. Although it lacks a lot of features that we would like, it's pretty straightforward. So, if we want to do customizations and use the API along with Opsgenie, it's fairly easy to do. It's very well documented.

The product is integrated into almost all services, including Grafana, AWS, and others. 

The Opsgenie integration, which is based on a webhook or something from a third-party tool, is something that is appreciated. We can integrate Opsgenie with any third-party application.

Integration with other solutions is one of the most valuable features of Opsgenie.

We have found the integration and alerting feature very valuable because it can page you when you are on-call. It is pretty helpful when we have production issues, and some metrics and alarms are configured for notifications and calls. Therefore, it alerts us so we can act when necessary. Additionally, the rotation and scheduling are beneficial.

Previously when we had issues, we would get a notification from Slack, but that wasn't adequate because it wasn't directly to the people on-call. It was just a notification and not a phone call, so it didn't help us because we could not write scheduling, override or get escalation for the notifications. With the service in this product, we can now respond to the incidents that it scales to our team, the SRR team and others. Hence, we know that someone is notified and can act on it.

The tool's most valuable features are text and phone call alerts.

The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert.

Opsgenie is just an out-of-the-box tool included with the Jira Service Management (JSM) package. When you're on a premium package, above the standard, Opsgenie is included for free. 

The integration aspect I'd associate with JSM for incident management, and possibly for tracking changes in performance, but it's definitely a critical component. Virtually all companies, if not all, would likely be using Opsgenie for this reason. 

There are also a few third-party apps I'm integrating with Opsgenie. I understand its importance, as it enables easy alerting on your phone among other features. It can also integrate with other service desks like Freshdesk or Zendesk.

So, there's quite a bit to it. It's a great tool, serving as a crucial pivot for responding promptly to Service Level Agreements (SLAs) and avoiding delays in response times of six to seven hours.

The on-call scheduling feature is essential. It's best practice to rotate shifts among team members, managed by team or group leaders, to avoid having the same person always on the night shift. Opsgenie automates this process, allowing for shift swaps and even temporary substitutions, such as covering someone's half-hour lunch break. This tool enhances visibility within the company regarding who is on call at any given time, making it indispensable for a busy service desk to maintain coverage, especially for critical roles, by facilitating easy ticket triage and call handling during absences.

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. 

Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. 

Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members.

We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data. 

We went with OpsGenie because it was simpler to integrate with Atlassian products. We are able to use the OpsGenie connector to connect with our Jira servers. It is easy, and the latency is good. Even though our Jira is on-premise and OpsGenie is on the cloud, it is able to cope.

It is also easy to use. A newbie is also able to easily understand and use it.

The integration feature is the most valuable. It provides a lot of customizations for the integrations we use. 

OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible.

There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.