They are very responsive, but they're not perfect.

Whenever we have contacted the technical support team, they have been helpful.

Customer service is 10 out of 10. They have always been able to resolve any issue we were having and very fast to respond to questions/tickets when we had them.

Again, technical support is 10 out of 10.

Customer service is very good. They're quick to respond and persistent when working through a major issue.

The technical reps know the product well.

Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I think maybe once or twice there's been a ticket where we didn't get the attention. But I think that's probably going to happen anywhere.

Overall, I'd say it's been very good and they've been very responsive. Right now, we're going through an upgrade process that requires a big migration. I put a ticket in and they contacted me within 30 minutes. It was not the exact resolution that I needed, but at least they started the conversation.

Our service representatives have been polite and responsive. My interaction with our other support staff has been very positive, informative and helpful. Opsview has a well informed, talented staff and discussions with them have led to useful insights. Using the earlier scale: 9.

We have not had much reason to open support calls, but those few have been answered quickly and to our satisfaction. Using the earlier scale: 9.

Excellent customer support from Cerner.

The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone took time to explain the technology as they were working on the solution. I just wish I could have had more time with them.

Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I would say we probably use about 3.

10/10

10/10

Technical support was professional and knowledgeable.

10/10

Technical support is super knowledgable. During our trial period, I ran into some issues and they were very responsive. I never had any issues trying to get them to answer any questions. They didn't make me feel like an idiot.

The customer service is good.

They're very knowledgeable and proactive. Whenever we have an issues, we do open up a ticket. There's a really good follow up on the ticket.

Customer service is great; always responsive, within minutes at times.

Technical support is great; have yet to have an issue that wasn't resolved within a day.

6/10

We have received good support.